Dear [redacted] ,In response to complaint ID [redacted] filed by [redacted] as the Treasurer of the [redacted] We have done business with the fraternity on and off since On 9/9/ [redacted] expressed an interest and placed an order with our company which was verified by our customer service department which is our company policyAt that time he was told the price and quantity of this merchandiseWe also verified his authority to place such an order before we shipped it outAfter the bill was due for payment we called to collect at which time we offered a 10% discount and advised [redacted] we take credit card payments [redacted] indicated that he wanted to pay this invoiceAt this time he had no complaints about products or proceduresSubsequently to that call we discovered a prior outstanding invoice from 9/15/and attempted to also collect this undisputed verified debtAt first we were told they were paying both invoices, then a few days later they contacted us which we thought was to pay with a credit card on both invoicesHowever the customer did a complete reversal and requested a total pick up of merchandiseAt this point we agreed and absorbed major losses, generated UPS call tags for all merchandise at our expenseUpon return of merchandise we consider the matter closed and we will put them on our Do Not Call List.Sincerely,Elliott L
Dear [redacted] ,In response to claims made by [redacted] ***, there are several accusations that have been made.1)They have done business with us going back to 10/22/invoice # ***That shipment contained non paradichlorobenzene green urinal screensThe check was received for that delivery 1/2/in the amount of $592.62; this customer was told about the "para" ban that is in effect in other states, Texas not being one of them.2)As far as where this merchandise was sent from, [redacted] has the address listed incorrectlyThe correct address is [redacted] Unit *** Rocky Hill, NJ., ***.3)The word toxic was never conveyed to this customer as they are not toxic, but earth friendlyAs far as the "replacements" he conveniently didn't hear only were at no charge with the other pieces being the same price as they were in that were paid for.In conclusion we consider this matter closed and resolved once we receive the product back at our office.Thank you.President
Why we strongly disagree with Mrs [redacted] statements we consider this matter closed and we also put them on our permanent DO NOT CALL list We received the product back at our location on 12/28/ We will also be refunding their freight and handling in a subsequent mailing directly to them Unfortunately our business relationship is over We valued their business and have had different transactions throughout the year with multiple purchasing agents This is why we feel that there was a breakdown in communication between our sales reps and their buyers Perhaps it would be best if a purchase order system was used at this organization to prevent any type of discrepancies Thank you and sorry for any inconvenience this may have causedSincerely,President
Dear [redacted] ,In response to complaint ID [redacted] filed by [redacted] as the Treasurer of the [redacted] We have done business with the fraternity on and off since On 9/9/ [redacted] expressed an interest and placed an order with our company which was verified by our customer service department which is our company policyAt that time he was told the price and quantity of this merchandiseWe also verified his authority to place such an order before we shipped it outAfter the bill was due for payment we called to collect at which time we offered a 10% discount and advised [redacted] we take credit card payments [redacted] indicated that he wanted to pay this invoiceAt this time he had no complaints about products or proceduresSubsequently to that call we discovered a prior outstanding invoice from 9/15/and attempted to also collect this undisputed verified debtAt first we were told they were paying both invoices, then a few days later they contacted us which we thought was to pay with a credit card on both invoicesHowever the customer did a complete reversal and requested a total pick up of merchandiseAt this point we agreed and absorbed major losses, generated UPS call tags for all merchandise at our expenseUpon return of merchandise we consider the matter closed and we will put them on our Do Not Call List.Sincerely,Elliott L
Dear [redacted] ,In response to claims made by [redacted] ***, there are several accusations that have been made.1)They have done business with us going back to 10/22/invoice # ***That shipment contained non paradichlorobenzene green urinal screensThe check was received for that delivery 1/2/in the amount of $592.62; this customer was told about the "para" ban that is in effect in other states, Texas not being one of them.2)As far as where this merchandise was sent from, [redacted] has the address listed incorrectlyThe correct address is [redacted] Unit *** Rocky Hill, NJ., ***.3)The word toxic was never conveyed to this customer as they are not toxic, but earth friendlyAs far as the "replacements" he conveniently didn't hear only were at no charge with the other pieces being the same price as they were in that were paid for.In conclusion we consider this matter closed and resolved once we receive the product back at our office.Thank you.President
Why we strongly disagree with Mrs [redacted] statements we consider this matter closed and we also put them on our permanent DO NOT CALL list We received the product back at our location on 12/28/ We will also be refunding their freight and handling in a subsequent mailing directly to them Unfortunately our business relationship is over We valued their business and have had different transactions throughout the year with multiple purchasing agents This is why we feel that there was a breakdown in communication between our sales reps and their buyers Perhaps it would be best if a purchase order system was used at this organization to prevent any type of discrepancies Thank you and sorry for any inconvenience this may have causedSincerely,President