Complaint: [redacted] I am rejecting this response because: It's an out right liein maintence and cleaning, their report also shows they are charging me twice for cleaningAnd maintence with no invoices, this number was made upWe never kick any holes in anything, Thats a bold statement without proof, and the phone call was abusive, is a lie, upload itTheir will be no mediation, I will recieve the money I am owed, or I will see them in courtWe were not late multipe times, upload the year statementI have my bank accounts statement that show everytime a check was cashedThe only repairs you have done were a joke, multiple trips from their cousins brother who had no home repair knowledge is not addequate maintience, It took him several trips to fix a toliet paper holderIn face the holes from the banister they are try to charge me are from their cousin brother try to fix it multiple timesI also have several neighbors who are willing to testify on my behalf Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The lease I received was incorrect by $It stated the rental deposit amount was to be $I contacted the property management company and advised them of this and that I would not sign the leaseIf I had in fact signed the lease I would have no problem forfeiting some of the depositBut sending them $1000, receiving incorrect documentation, then not receiving any response until the following week isn't acceptableThey never had this property rented to me as I never signed the leaseIt was rent ready and, on their websiteSo the cost of advertising to take my $1000, is absurdI forfeited my application fee with no problemI received the check for $300, however will not be accepting that money at the advice of my attorneyIf we cannot come to a more reasonable agreement then we will move forward with legal proceedings.Sincerely, [redacted] ***
We appreciate you time in looking into and resolving this matter The tenants reported a problem with their dishwasher that is was not draining all the way We sent a repair company out several times 10/29/14, 1/22/15, 8/3/and 8/12/ The owner stated that he had lived in this home for many years and that with this model of dishwasher it was very important to wipe down the insides and just clean regularly as you would another household appliance We gave this information to the tenants along with directions on how to work with hard water in this area as they were not used to the hardware in our Valley Each time the tenants called we would send out a repair team to make sure nothing was broken Each time the report came back that the dishwasher was functional and needed a cleaning The owner paid for several cleanings The tenants stated that they had opted not to use the dishwasher and had not used it for months and that it had gotten dirty again The repair company explained that any water left in a dishwasher would cause it to get mildew build up if it was not being used, and the owner paid for another cleaning We had provided their bank with two rental verifications and were informed by the bank that they were buying a homeThe tenants then called and stated that they were moving They stated that it was due to the dishwasher We explained that the owner was happy to have it cleaned again, but since the dishwasher was working it was not a legal reason to terminate their lease Their lease has a broken lease clause where if they break the lease agreement they would be fined an amount $ The owner was very upset that the tenants chose to try and break the lease over a problem that had been resolved and that we were told was due to the tenants not maintaining the appliance properly We resisted the property for rent and explained we would look for a new tenant to take over their lease We agreed to let the broken lease fee go if they paid rent once a new tenant was found We market the property on over websites We had marketed the property for the time period when we were told the would initially be out The tenant communicated they would like us to find someone sooner and they would move out faster so we moved the time up One website "Zillow" would not update the date All the other websites had the correct information, but even though we edited the Zillow listing and contacted them several times, it would not update We explained this to the tenants, and still did showings and re-rented the home prior to that date, so it did not cause a problem The tenants had a move out inspection, we explained all items that needed to be cleaned and garden beds that needed weeded They had several HOA violations for weeds in the garden beds Instead of removing the weeds, they instead mowed/cut down weeds The security deposit was charged for these items, to bring the yard and home back to the condition it was prior to their tenancy They received a itemized statement of every cost and charge at the property and the balance of their deposit We have worked very hard to make these tenants happy, but they had stated that they were breaking their lease unless the owner provided a new dishwasher The owner was not willing to provide a new dishwasher when the one in the home was already working We also stand by the record of all conversations and emails All were written and spoken to professionally However, the tenants were angry as they were not given a new dishwasher The leasing agents remained calm and professional, even when the tenants resorted to yelling We have record of over photos documenting items that were not handled at the move out that were detailed in writing after the move out inspection of the property We are very sorry that they are unhappy with the services, but we were not able to legally meet their expectations for a new appliance If there are further issues that arise, we are happy to provide any additional communication needed Thank you, Paramount Property Management Inc
We are so sorry that this has caused hardship When a potential tenant applies all applicants are made aware that if they do put down a security deposit to hold the property all marketing ceases The rental is held for them We sent a lease and were informed on a weekend that the deposit amount was incorrect We reviewed the lease and ledger and did not see the error the applicant was referring to When we contacted her to review the item she was looking at and clarify she informed us she was no longer moving to our area It is industry standard that these deposits are not returned when an applicant fails to take possession of the property or move forward with the lease on their rent ready units The marketing process had to start over completely and new applicants run and shown the unit prior to being rerented The deposit goes to the owner to cover the expense of a vacant unit that would have been rented This was not a surprise charge, as the applicant agreed to the charges when she completed her application We talked to the owner of the property about the circumstances Although returning the deposit while the unit was vacant would hit her financially hard, she understood the applicants situation and did send $of the deposit back, we received confirmation that she did receive this backWe are not contractually able to refund the money to the applicant as it is against the application agreement she agreed to, but also not our companies funds to return as they belong to the property owner We would like to attempt resolving this situation through Revdex.com mediation below is a copy of the terms he applicant agreed to: The following Application Agreement will be signed by all applicants prior to signing a lease contractWhile some of the information beloe may not yet be applicable to your situation, there are some provisions that may become applicable prior to signing a lease contractIn order to continue with this online application, you'll need to review the Application Agreement carefully and acknowledge that you accept its termsLease Contract InformationThe Lease Contract contemplated by the parties is attached or, if no Lease Contract is attached, the Lease Contract will be the current Lease Contract noted aboveSpecial information and conditions must be explicitly noted on an attached Lease Contract or in the Contemplated Lease Contract Information aboveApplication Fee (nonrefundable)You have delivered to our representative an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperworkIt's nonrefundableApplication Deposit (may or may not be refundable)In addition to any application fee, you have delivered to our representative an application deposit in the amount indicated belowThe application deposit is not a security depositHowever, it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; OR it will be refunded under paragraph if you are not approved; OR it will be retained by us as liquidated damages if you fail to sign or attempt to withdraw under paragraph or I understand if I am approved for tenancy and decide not to move in the security deposit and application deposit is forfeit Approval When Lease Contract Is Signed in AdvanceIf you and all co-applicants have already signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of our approval, sign the Lease Contract, and then credit the application deposit of all applicants toward the required security depositApproval When Lease Contract Isn't Yet SignedIf you and all co-applicants have not signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of the approval, sign the Lease Contract when you and all co-applicants have signed, and then credit the application deposit of all applicants toward the required security depositIf You Fail to Sign Lease Contract After ApprovalUnless we authorize otherwise in writing, you and all co-applicants must sign the Lease Contract within days after we give you our approval in person, by telephone or by email, or within days after we mail you our approvalIf you or any co-applicant fails to sign as required, we may keep the application deposit as liquidated damages, and terminate all further obligations under this AgreementIf You Withdraw Before ApprovalYou and any co-applicant may not withdraw your application or the application depositIf you or any co-applicant withdraws an Application or notifies us that you've changed your mind about renting the dwelling unit, we'll be entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each otherCompleted ApplicationAn Application will not be considered "completed" and will not be processed until all of the following have been provided to us: a separate Application has been fully filled out and signed by you and each co-applicant; an application fee has been paid to us; an application deposit has been paid to usIf no item is checked, all are necessary for the Application to be considered completedNonapprovalWe will notify you whether you've been approved within days after the date we receive a completed ApplicationYour Application will be considered "disapproved" if we fail to notify you of your approval within days after we have received a completed ApplicationNotification may be in person or by mail or telephone unless you have requested that notification be by mailYou must not assume approval until you receive actual notice of approvalThe 10-day time period may be changed only by separate written agreementRefund After NonapprovalIf you or any co-applicant is disapproved or deemed disapproved under paragraph 9, we'll refund all application deposits within days of such disapprovalRefund checks may be made payable to all co-applicants and mailed to one applicantExtension of DeadlinesIf the deadline for signing, approving, or re- funding under paragraphs 6, 9, or falls on a Saturday, Sunday, or a state or federal holiday, the deadline will be extended to the end of the next dayNotice to or from Co-applicantsAny notice we give you or your co-applicant is considered notice to all co-applicants; and any notice from you or your co-applicant is considered notice from all co-applicantsKeys or Access DevicesWe'll furnish keys and/or access devices only after: (1) all parties have signed the contemplated Lease Contract and other rental documents referred to in the Lease Contract; and (2) all applicable rents and security deposits have been paid in fullSignatureOur reception of this application is consent only to this Application AgreementIt does not bind us to accept applicant or to sign the proposed Lease Contract Failure to meet minimum term of lease results in a fee equal to the deposit Applications Received Applicant understands that multiple applicants may be received and reviewed simultaneously on this property Property Manager reserves the right to select the applicant out of applicant pool No application refunds will be issued in the event an application is approved, but another applicant is accepted for occupancy
Attached is part of the statement showing the tenants late fees for a portion of their time at the property The property was extremely dirty and damaged at move out The tenant has stated that he is not responsible for the condition of the home and that the responsibility is not in the lease Attached is the lease It took over $1,dollars to restore the property to a condition that it could be shown I am happy to share the recording of the abusive phone call and will contact the Revdex.com directly to see the best way to send them the mpformatted file No-one was charged for cleaning twice We use multiple vendors for cleaning and repairs All were licensed and insured and had years of experience in construction and repairs The security deposit was applied to cleaning and repairs that are tenant responsibility We are not able to send money back to the tenant when damages and cleaning were so extensive The owner has paid the amount that was over the deposit and the lease agreement shows the tenants have already agreed to pay for those damages I am also attaching the photos from the inspection where the holes were punched in the door If the tenant has any pictures such as the banister or the cleaning that shows the items on the list are inaccurate we will review and documented items and review the deposit to confirm no mistakes were made We did review this process with Amanda [redacted] over the phone We stated that if there were any items they felt were wrong they could submit photos and we would compare them to our photos If there are items they were charged for that were done so in error, we are happy to remove those charges We have not yet received any documentation from the tenants but we are happy to work with them still on this Thank you, Paramount Property Management Inc
Good morning,
Thank you for responding to the pictures The pictures were to show that the property was not left in perfect condition We understand that your Relocater Agent may have felt it was, but the Relocater Agent does not represent the home owner or the property management company and does not imply the return of the entire security deposit In Idaho you are required to send an itemized statement of all charges which has been sent to you by certified mail We do not send out invoices from vendors as all the information is already in the detailed statement
With the dishwasher, no pump required replacement No vendor has ever stated this The owner was given an option to replace parts that were dirty or do a cleaning, and opted to do a cleaningWe provided cleaning at the owner's expense over and over The tenants stated that they didn't want to use the dishwasher and had closed it up and not used it This was done leaving water in the dishwasher causing mildew to build up again The owner again paid for a cleaning The tenants stated that they were going to move out if the dishwasher was not replaced with a new one The tenants did not follow the Idaho laws which state you have to present a 3-day notice and have a court ruling to get a lease agreement terminated early Idaho courts do consider these, but only for items making a home uninhabitable The owner paid for yet another cleaning, the dishwasher still works and does not require a new pump, the desire to have a new dishwasher does not constitute a home as uninhabitable The new tenants that moved in stated the dishwasher is working fine and have been maintaining it with no problems The owner who lived in the home also had no problems maintaining the dishwasher
We provided many pictures of the property showing the cleaning and yard work that was needed We are happy to work with the tenant further, but we need to know what they are looking for in a resolution If there are specific items on the move out letter that they are disputing we need to know which items and if they have pictures showing it was taken care of Our documentation shows items that were cleaned upon the move out that were not handled If they can provide a list of the charges they disagree with and the documentation to show it was handled and that there was a mistake made we can work with them in refunding those specific items
We would like to request that we proceed to mediation
Thank you,
We appreciate the opportunity to work out these issues Attached is the rental application that was filled out online by *** *** On page of there is a section marked that reads "I have received and read a copy of the "Terms of the Application Agreement & Summary of Your Rights Under The Fair Credit Reporting Act'" The following pages are the Terms of the Application Agreement that she signed off on receiving and seeing Items 3, 5, explain what happens to a hold deposit on file if the applicant is approved, places the deposit and then decides not to move into or sign the for for the unit We had not uploaded these documents prior, because we were unsure of the information remaining private for the applicants protection The Revdex.com assured us that the application attached is private and will not be shared with others We have also attached mpof the conversation between *** and *** and *** *** on the phone September 26th The applicant had mentioned in this complaint that there was a mistake in the lease with the deposit showing as $instead of $ The tenant sent and email about this, I reviewed this within hours of receiving the email and did not see an overage charge on the lease If this mistake had been present in the lease we would correct it prior to a lease signing The applicant did not refuse to sign the lease agreement, but let us know on two separate phone calls that the reason for not moving in is a change in personal circumstances and that she did not get the job she was expecting to get so she was no longer relocating Prior to contacting *** *** to inform her there was not a lease issue and try and figure out what she was looking at to resolve it, she called to let us know she did not get the position and was no longer moving here and would not be moving in
Please let us know if you have any other questions or have any problem retrieving the mp3s of the phone calls
Thank you,
*** ***
***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com:I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dishwasher was found with a broken pump, and technician stated it was very expensive part to be replaced, they never replacedThe dishwasher was never functioning properly, mold was there when we moved in and intervention were never effectivewe swiped and cleaned extensively but with no effect.we decide to move out tired by that situation, and we bought an house, we ask to broke the lease and asked them to be reasonable and let us leave the house with no penalties but with no success.they re-rent the house.during the move out we asked our relocator agent to help with a move out inspection and she stated the house was perfectly maintained.we are charged by paramount for cleaning and gardening intervention that are not duethey charged us even for filter replacement: we gave new filters in the hands of the Paramount agent the day of the inspection!they charged us claiming they removed item from the garage that weren't there before..but we didn't left anything therethey are making us paying for removal of item that belongs to owner.still they charged our secure deposit without provide any receipt.we are astonishedthanks for your help ***
Complaint: ***I am rejecting this response because:
All of thier evidence is just supporting my claimIn the photos, where is the extensive damage, or filthIn the audio they claim I am abusive, to who? Sounds to me like a frustrated former tenantI am sure a judge will agree there is no abuse thereOnly liesWhy do keep bringing up the doors, Oh, thats right its the only damage you can prove, the problem is you have claimed several times that I have repaired and replacedAlso throwing accusation about what cause the damage with out proof, is slander, and defimation of characterBut Im sure they can prove that alsoEverything they say contradicts the evidenceThe payment statement only shows me being late by a day or two a couple of times in years, mainly not having it postmarked in time based on holidays or weekends, but again if we were deliquent so often, why did they take our money for yearsThe only resolution is the amount I am asking forI will not be heavy handed by a shady Property Management Company.Sincerely,*** ***
Revdex.com:
I would like to reject the offer of Arbitration for complaint ID ***I will move forward with this matter with my own legal counsel since an agreement could not be made through this civil process
Sincerely,
*** ***
We are so sorry that the [redacted] are unhappy with the result of the move out inspections statement and security deposit charges. We applied the funds the best we could to save the owner and past tenants’ money. The property was not left in a normal state of regular wear and tear. We...
had to send multiple vendors out prior to doing showings as the home was too dirty to even be shown to prospect tenants. There was a good deal of grime, dirt and damage. There were also doors that had to be replaced by the tenants during their tenancy due to holes being punched in them. The tenants hung doors, but failed to paint them, so these had to be painted and correctly hung. The move-out charges were submitted along with a 4 page report of all the work that had to be done because of their tenancy. The tenants did live at the home for 9 years, but we have had many renters that have stayed at a home for 10 years, the dirt and damage behind was not typical even for a long term tenant.
Although I do not doubt that they spent several days cleaning, the condition the property was left in was poor, and they were not charges that should be transferred as responsibility of the owner as they were already agreed to as tenant responsibility in the signed lease agreement and under Idaho landlord and tenant guidelines. We are not able to refund money based on a complaint that it was not enough, we do however encourage tenants to let us know if there was a mistake on the deposit. To do this they need to submit their own documentation of what they felt was wrongfully charged.
I am attaching the first 60 pages of the 213 page move out inspection detailing all of the repairs and cleaning required at move out. (we are happy to provide more to the Revdex.com if necessary. The website wouldn't allow more to be uploaded at once. You will see owner charges are also listed. Also attached is the lease agreement signed by all parties. We do have the ledgers for the entire time of the tenancy that shows the number of late fees that occurred on this account.
The past tenant also stated they were never late and that the owner put no repairs into the property. We have gone through all of our documents and have found that there were multiple late payments each year, and several work orders placed and completed each year.
We ask the tenant let us know what items were wrongfully charged and encourage mediation to resolve the issue. The last phone call we have on file recorded from the tenant was abusive and had many swearing and comment about drug use and yelling from the tenant to the office staff. We can also provide the recording of this if needed, we would need to email it as it is an mp3 and cannot be uploaded to the website.
[redacted]SUPPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
We appreciate you time in looking into and resolving this matter. The tenants reported a problem with their dishwasher that is was not draining all the way. We sent a repair company out several times 10/29/14, 1/22/15, 8/3/15 and 8/12/15. The owner stated that he had lived...
in this home for many years and that with this model of dishwasher it was very important to wipe down the insides and just clean regularly as you would another household appliance. We gave this information to the tenants along with directions on how to work with hard water in this area as they were not used to the hardware in our Valley. Each time the tenants called we would send out a repair team to make sure nothing was broken. Each time the report came back that the dishwasher was functional and needed a cleaning. The owner paid for several cleanings The tenants stated that they had opted not to use the dishwasher and had not used it for months and that it had gotten dirty again. The repair company explained that any water left in a dishwasher would cause it to get mildew build up if it was not being used, and the owner paid for another cleaning.
We had provided their bank with two rental verifications and were informed by the bank that they were buying a home. The tenants then called and stated that they were moving. They stated that it was due to the dishwasher. We explained that the owner was happy to have it cleaned again, but since the dishwasher was working it was not a legal reason to terminate their lease. Their lease has a broken lease clause where if they break the lease agreement they would be fined an amount $1500.00. The owner was very upset that the tenants chose to try and break the lease over a problem that had been resolved and that we were told was due to the tenants not maintaining the appliance properly. We resisted the property for rent and explained we would look for a new tenant to take over their lease. We agreed to let the broken lease fee go if they paid rent once a new tenant was found. We market the property on over 20 websites. We had marketed the property for the time period when we were told the would initially be out. The tenant communicated they would like us to find someone sooner and they would move out faster so we moved the time up. One website "Zillow" would not update the date. All the other websites had the correct information, but even though we edited the Zillow listing and contacted them several times, it would not update. We explained this to the tenants, and still did showings and re-rented the home prior to that date, so it did not cause a problem.
The tenants had a move out inspection, we explained all items that needed to be cleaned and garden beds that needed weeded. They had several HOA violations for weeds in the garden beds. Instead of removing the weeds, they instead mowed/cut down weeds. The security deposit was charged for these items, to bring the yard and home back to the condition it was prior to their tenancy. They received a itemized statement of every cost and charge at the property and the balance of their deposit. We have worked very hard to make these tenants happy, but they had stated that they were breaking their lease unless the owner provided a new dishwasher. The owner was not willing to provide a new dishwasher when the one in the home was already working.
We also stand by the record of all conversations and emails. All were written and spoken to professionally. However, the tenants were angry as they were not given a new dishwasher. The leasing agents remained calm and professional, even when the tenants resorted to yelling.
We have record of over 500 photos documenting items that were not handled at the move out that were detailed in writing after the move out inspection of the property. We are very sorry that they are unhappy with the services, but we were not able to legally meet their expectations for a new appliance. If there are further issues that arise, we are happy to provide any additional communication needed.
Thank you,
Paramount Property Management Inc
Complaint: [redacted]I am rejecting this response because: The lease I received was incorrect by $1000. It stated the rental deposit amount was to be $2000. I contacted the property management company and advised them of this and that I would not sign the lease. If I had in fact signed the lease I would have no problem forfeiting some of the deposit. But sending them $1000, receiving incorrect documentation, then not receiving any response until the following week isn't acceptable. They never had this property rented to me as I never signed the lease. It was rent ready and, on their website. So the cost of advertising to take my $1000, is absurd. I forfeited my application fee with no problem. I received the check for $300, however will not be accepting that money at the advice of my attorney. If we cannot come to a more reasonable agreement then we will move forward with legal proceedings.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
It's an out right lie. 800.00 in maintence and cleaning, their report also shows they are charging me twice for cleaning. And maintence with no invoices, this number was made up. We never kick any holes in anything, Thats a bold statement without proof, and the phone call was abusive, is a lie, upload it. Their will be no mediation, I will recieve the money I am owed, or I will see them in court. We were not late multipe times, upload the 9 year statement. I have my bank accounts statement that show everytime a check was cashed. The only repairs you have done were a joke, multiple trips from their cousins brother who had no home repair knowledge is not addequate maintience, It took him several trips to fix a toliet paper holder. In face the holes from the banister they are try to charge me are from their cousin brother try to fix it multiple times. I also have several neighbors who are willing to testify on my behalf.
Sincerely,[redacted]
Attached is part of the statement showing the tenants late fees for a portion of their time at the property. The property was extremely dirty and damaged at move out. The tenant has stated that he is not responsible for the condition of the home and that the responsibility is not in the lease. Attached is the lease. It took over $1,500 dollars to restore the property to a condition that it could be shown. I am happy to share the recording of the abusive phone call and will contact the Revdex.com directly to see the best way to send them the mp3 formatted file. No-one was charged for cleaning twice. We use multiple vendors for cleaning and repairs. All were licensed and insured and had years of experience in construction and repairs. The security deposit was applied to cleaning and repairs that are tenant responsibility. We are not able to send money back to the tenant when damages and cleaning were so extensive. The owner has paid the amount that was over the deposit and the lease agreement shows the tenants have already agreed to pay for those damages. I am also attaching the photos from the inspection where the holes were punched in the door.
If the tenant has any pictures such as the banister or the cleaning that shows the items on the list are inaccurate we will review and documented items and review the deposit to confirm no mistakes were made. We did review this process with Amanda [redacted] over the phone. We stated that if there were any items they felt were wrong they could submit photos and we would compare them to our photos. If there are items they were charged for that were done so in error, we are happy to remove those charges.
We have not yet received any documentation from the tenants but we are happy to work with them still on this.
We are so sorry that this has caused hardship. When a potential tenant applies all applicants are made aware that if they do put down a security deposit to hold the property all marketing ceases. The rental is held for them. We sent a lease and were informed on a weekend that the...
deposit amount was incorrect. We reviewed the lease and ledger and did not see the error the applicant was referring to. When we contacted her to review the item she was looking at and clarify she informed us she was no longer moving to our area. It is industry standard that these deposits are not returned when an applicant fails to take possession of the property or move forward with the lease on their rent ready units. The marketing process had to start over completely and new applicants run and shown the unit prior to being rerented. The deposit goes to the owner to cover the expense of a vacant unit that would have been rented. This was not a surprise charge, as the applicant agreed to the charges when she completed her application. We talked to the owner of the property about the circumstances. Although returning the deposit while the unit was vacant would hit her financially hard, she understood the applicants situation and did send $300 of the deposit back, we received confirmation that she did receive this back. We are not contractually able to refund the money to the applicant as it is against the application agreement she agreed to, but also not our companies funds to return as they belong to the property owner. We would like to attempt resolving this situation through Revdex.com mediation.
below is a copy of the terms he applicant agreed to:
The following Application Agreement will be signed by all applicants prior to signing a lease contract. While some of the information beloe may not yet be applicable to your situation, there are some provisions that may become applicable prior to signing a lease contract. In order to continue with this online application, you'll need to review the Application Agreement carefully and acknowledge that you accept its terms.1. Lease Contract Information. The Lease Contract contemplated by the parties is attached or, if no Lease Contract is attached, the Lease Contract will be the current Lease Contract noted above. Special information and conditions must be explicitly noted on an attached Lease Contract or in the Contemplated Lease Contract Information above.2. Application Fee (nonrefundable). You have delivered to our representative an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperwork. It's nonrefundable.3. Application Deposit (may or may not be refundable). In addition to any application fee, you have delivered to our representative an application deposit in the amount indicated below. The application deposit is not a security deposit. However, it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; OR it will be refunded under paragraph 10 if you are not approved; OR it will be retained by us as liquidated damages if you fail to sign or attempt to withdraw under paragraph 6 or 7. I understand if I am approved for tenancy and decide not to move in the security deposit and application deposit is forfeit. 4. Approval When Lease Contract Is Signed in Advance. If you and all co-applicants have already signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of our approval, sign the Lease Contract, and then credit the application deposit of all applicants toward the required security deposit.5. Approval When Lease Contract Isn't Yet Signed. If you and all co-applicants have not signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of the approval, sign the Lease Contract when you and all co-applicants have signed, and then credit the application deposit of all applicants toward the required security deposit.6. If You Fail to Sign Lease Contract After Approval. Unless we authorize otherwise in writing, you and all co-applicants must sign the Lease Contract within 3 days after we give you our approval in person, by telephone or by email, or within 5 days after we mail you our approval. If you or any co-applicant fails to sign as required, we may keep the application deposit as liquidated damages, and terminate all further obligations under this Agreement.7. If You Withdraw Before Approval. You and any co-applicant may not withdraw your application or the application deposit. If you or any co-applicant withdraws an Application or notifies us that you've changed your mind about renting the dwelling unit, we'll be entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each other.8. Completed Application. An Application will not be considered "completed" and will not be processed until all of the following have been provided to us: a separate Application has been fully filled out and signed by you and each co-applicant; an application fee has been paid to us; an application deposit has been paid to us. If no item is checked, all are necessary for the Application to be considered completed.9. Nonapproval. We will notify you whether you've been approved within 10 days after the date we receive a completed Application. Your Application will be considered "disapproved" if we fail to notify you of your approval within 10 days after we have received a completed Application. Notification may be in person or by mail or telephone unless you have requested that notification be by mail. You must not assume approval until you receive actual notice of approval. The 10-day time period may be changed only by separate written agreement.10. Refund After Nonapproval. If you or any co-applicant is disapproved or deemed disapproved under paragraph 9, we'll refund all application deposits within 30 days of such disapproval. Refund checks may be made payable to all co-applicants and mailed to one applicant.11. Extension of Deadlines. If the deadline for signing, approving, or re- funding under paragraphs 6, 9, or 10 falls on a Saturday, Sunday, or a state or federal holiday, the deadline will be extended to the end of the next day.12. Notice to or from Co-applicants. Any notice we give you or your co-applicant is considered notice to all co-applicants; and any notice from you or your co-applicant is considered notice from all co-applicants.13. Keys or Access Devices. We'll furnish keys and/or access devices only after: (1) all parties have signed the contemplated Lease Contract and other rental documents referred to in the Lease Contract; and (2) all applicable rents and security deposits have been paid in full.14. Signature. Our reception of this application is consent only to this Application Agreement. It does not bind us to accept applicant or to sign the proposed Lease Contract.15. Failure to meet minimum term of lease results in a fee equal to the deposit.16. Applications Received. Applicant understands that multiple applicants may be received and reviewed simultaneously on this property. Property Manager reserves the right to select the applicant out of applicant pool. No application refunds will be issued in the event an application is approved, but another applicant is accepted for occupancy.
Complaint: [redacted] I am rejecting this response because: It's an out right liein maintence and cleaning, their report also shows they are charging me twice for cleaningAnd maintence with no invoices, this number was made upWe never kick any holes in anything, Thats a bold statement without proof, and the phone call was abusive, is a lie, upload itTheir will be no mediation, I will recieve the money I am owed, or I will see them in courtWe were not late multipe times, upload the year statementI have my bank accounts statement that show everytime a check was cashedThe only repairs you have done were a joke, multiple trips from their cousins brother who had no home repair knowledge is not addequate maintience, It took him several trips to fix a toliet paper holderIn face the holes from the banister they are try to charge me are from their cousin brother try to fix it multiple timesI also have several neighbors who are willing to testify on my behalf Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The lease I received was incorrect by $It stated the rental deposit amount was to be $I contacted the property management company and advised them of this and that I would not sign the leaseIf I had in fact signed the lease I would have no problem forfeiting some of the depositBut sending them $1000, receiving incorrect documentation, then not receiving any response until the following week isn't acceptableThey never had this property rented to me as I never signed the leaseIt was rent ready and, on their websiteSo the cost of advertising to take my $1000, is absurdI forfeited my application fee with no problemI received the check for $300, however will not be accepting that money at the advice of my attorneyIf we cannot come to a more reasonable agreement then we will move forward with legal proceedings.Sincerely, [redacted] ***
We appreciate you time in looking into and resolving this matter The tenants reported a problem with their dishwasher that is was not draining all the way We sent a repair company out several times 10/29/14, 1/22/15, 8/3/and 8/12/ The owner stated that he had lived in this home for many years and that with this model of dishwasher it was very important to wipe down the insides and just clean regularly as you would another household appliance We gave this information to the tenants along with directions on how to work with hard water in this area as they were not used to the hardware in our Valley Each time the tenants called we would send out a repair team to make sure nothing was broken Each time the report came back that the dishwasher was functional and needed a cleaning The owner paid for several cleanings The tenants stated that they had opted not to use the dishwasher and had not used it for months and that it had gotten dirty again The repair company explained that any water left in a dishwasher would cause it to get mildew build up if it was not being used, and the owner paid for another cleaning We had provided their bank with two rental verifications and were informed by the bank that they were buying a homeThe tenants then called and stated that they were moving They stated that it was due to the dishwasher We explained that the owner was happy to have it cleaned again, but since the dishwasher was working it was not a legal reason to terminate their lease Their lease has a broken lease clause where if they break the lease agreement they would be fined an amount $ The owner was very upset that the tenants chose to try and break the lease over a problem that had been resolved and that we were told was due to the tenants not maintaining the appliance properly We resisted the property for rent and explained we would look for a new tenant to take over their lease We agreed to let the broken lease fee go if they paid rent once a new tenant was found We market the property on over websites We had marketed the property for the time period when we were told the would initially be out The tenant communicated they would like us to find someone sooner and they would move out faster so we moved the time up One website "Zillow" would not update the date All the other websites had the correct information, but even though we edited the Zillow listing and contacted them several times, it would not update We explained this to the tenants, and still did showings and re-rented the home prior to that date, so it did not cause a problem The tenants had a move out inspection, we explained all items that needed to be cleaned and garden beds that needed weeded They had several HOA violations for weeds in the garden beds Instead of removing the weeds, they instead mowed/cut down weeds The security deposit was charged for these items, to bring the yard and home back to the condition it was prior to their tenancy They received a itemized statement of every cost and charge at the property and the balance of their deposit We have worked very hard to make these tenants happy, but they had stated that they were breaking their lease unless the owner provided a new dishwasher The owner was not willing to provide a new dishwasher when the one in the home was already working We also stand by the record of all conversations and emails All were written and spoken to professionally However, the tenants were angry as they were not given a new dishwasher The leasing agents remained calm and professional, even when the tenants resorted to yelling We have record of over photos documenting items that were not handled at the move out that were detailed in writing after the move out inspection of the property We are very sorry that they are unhappy with the services, but we were not able to legally meet their expectations for a new appliance If there are further issues that arise, we are happy to provide any additional communication needed Thank you, Paramount Property Management Inc
We are so sorry that this has caused hardship When a potential tenant applies all applicants are made aware that if they do put down a security deposit to hold the property all marketing ceases The rental is held for them We sent a lease and were informed on a weekend that the deposit amount was incorrect We reviewed the lease and ledger and did not see the error the applicant was referring to When we contacted her to review the item she was looking at and clarify she informed us she was no longer moving to our area It is industry standard that these deposits are not returned when an applicant fails to take possession of the property or move forward with the lease on their rent ready units The marketing process had to start over completely and new applicants run and shown the unit prior to being rerented The deposit goes to the owner to cover the expense of a vacant unit that would have been rented This was not a surprise charge, as the applicant agreed to the charges when she completed her application We talked to the owner of the property about the circumstances Although returning the deposit while the unit was vacant would hit her financially hard, she understood the applicants situation and did send $of the deposit back, we received confirmation that she did receive this backWe are not contractually able to refund the money to the applicant as it is against the application agreement she agreed to, but also not our companies funds to return as they belong to the property owner We would like to attempt resolving this situation through Revdex.com mediation below is a copy of the terms he applicant agreed to: The following Application Agreement will be signed by all applicants prior to signing a lease contractWhile some of the information beloe may not yet be applicable to your situation, there are some provisions that may become applicable prior to signing a lease contractIn order to continue with this online application, you'll need to review the Application Agreement carefully and acknowledge that you accept its termsLease Contract InformationThe Lease Contract contemplated by the parties is attached or, if no Lease Contract is attached, the Lease Contract will be the current Lease Contract noted aboveSpecial information and conditions must be explicitly noted on an attached Lease Contract or in the Contemplated Lease Contract Information aboveApplication Fee (nonrefundable)You have delivered to our representative an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperworkIt's nonrefundableApplication Deposit (may or may not be refundable)In addition to any application fee, you have delivered to our representative an application deposit in the amount indicated belowThe application deposit is not a security depositHowever, it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; OR it will be refunded under paragraph if you are not approved; OR it will be retained by us as liquidated damages if you fail to sign or attempt to withdraw under paragraph or I understand if I am approved for tenancy and decide not to move in the security deposit and application deposit is forfeit Approval When Lease Contract Is Signed in AdvanceIf you and all co-applicants have already signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of our approval, sign the Lease Contract, and then credit the application deposit of all applicants toward the required security depositApproval When Lease Contract Isn't Yet SignedIf you and all co-applicants have not signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of the approval, sign the Lease Contract when you and all co-applicants have signed, and then credit the application deposit of all applicants toward the required security depositIf You Fail to Sign Lease Contract After ApprovalUnless we authorize otherwise in writing, you and all co-applicants must sign the Lease Contract within days after we give you our approval in person, by telephone or by email, or within days after we mail you our approvalIf you or any co-applicant fails to sign as required, we may keep the application deposit as liquidated damages, and terminate all further obligations under this AgreementIf You Withdraw Before ApprovalYou and any co-applicant may not withdraw your application or the application depositIf you or any co-applicant withdraws an Application or notifies us that you've changed your mind about renting the dwelling unit, we'll be entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each otherCompleted ApplicationAn Application will not be considered "completed" and will not be processed until all of the following have been provided to us: a separate Application has been fully filled out and signed by you and each co-applicant; an application fee has been paid to us; an application deposit has been paid to usIf no item is checked, all are necessary for the Application to be considered completedNonapprovalWe will notify you whether you've been approved within days after the date we receive a completed ApplicationYour Application will be considered "disapproved" if we fail to notify you of your approval within days after we have received a completed ApplicationNotification may be in person or by mail or telephone unless you have requested that notification be by mailYou must not assume approval until you receive actual notice of approvalThe 10-day time period may be changed only by separate written agreementRefund After NonapprovalIf you or any co-applicant is disapproved or deemed disapproved under paragraph 9, we'll refund all application deposits within days of such disapprovalRefund checks may be made payable to all co-applicants and mailed to one applicantExtension of DeadlinesIf the deadline for signing, approving, or re- funding under paragraphs 6, 9, or falls on a Saturday, Sunday, or a state or federal holiday, the deadline will be extended to the end of the next dayNotice to or from Co-applicantsAny notice we give you or your co-applicant is considered notice to all co-applicants; and any notice from you or your co-applicant is considered notice from all co-applicantsKeys or Access DevicesWe'll furnish keys and/or access devices only after: (1) all parties have signed the contemplated Lease Contract and other rental documents referred to in the Lease Contract; and (2) all applicable rents and security deposits have been paid in fullSignatureOur reception of this application is consent only to this Application AgreementIt does not bind us to accept applicant or to sign the proposed Lease Contract Failure to meet minimum term of lease results in a fee equal to the deposit Applications Received Applicant understands that multiple applicants may be received and reviewed simultaneously on this property Property Manager reserves the right to select the applicant out of applicant pool No application refunds will be issued in the event an application is approved, but another applicant is accepted for occupancy
Attached is part of the statement showing the tenants late fees for a portion of their time at the property The property was extremely dirty and damaged at move out The tenant has stated that he is not responsible for the condition of the home and that the responsibility is not in the lease Attached is the lease It took over $1,dollars to restore the property to a condition that it could be shown I am happy to share the recording of the abusive phone call and will contact the Revdex.com directly to see the best way to send them the mpformatted file No-one was charged for cleaning twice We use multiple vendors for cleaning and repairs All were licensed and insured and had years of experience in construction and repairs The security deposit was applied to cleaning and repairs that are tenant responsibility We are not able to send money back to the tenant when damages and cleaning were so extensive The owner has paid the amount that was over the deposit and the lease agreement shows the tenants have already agreed to pay for those damages I am also attaching the photos from the inspection where the holes were punched in the door If the tenant has any pictures such as the banister or the cleaning that shows the items on the list are inaccurate we will review and documented items and review the deposit to confirm no mistakes were made We did review this process with Amanda [redacted] over the phone We stated that if there were any items they felt were wrong they could submit photos and we would compare them to our photos If there are items they were charged for that were done so in error, we are happy to remove those charges We have not yet received any documentation from the tenants but we are happy to work with them still on this Thank you, Paramount Property Management Inc
Good morning,
Thank you for responding to the pictures The pictures were to show that the property was not left in perfect condition We understand that your Relocater Agent may have felt it was, but the Relocater Agent does not represent the home owner or the property management company and does not imply the return of the entire security deposit In Idaho you are required to send an itemized statement of all charges which has been sent to you by certified mail We do not send out invoices from vendors as all the information is already in the detailed statement
With the dishwasher, no pump required replacement No vendor has ever stated this The owner was given an option to replace parts that were dirty or do a cleaning, and opted to do a cleaningWe provided cleaning at the owner's expense over and over The tenants stated that they didn't want to use the dishwasher and had closed it up and not used it This was done leaving water in the dishwasher causing mildew to build up again The owner again paid for a cleaning The tenants stated that they were going to move out if the dishwasher was not replaced with a new one The tenants did not follow the Idaho laws which state you have to present a 3-day notice and have a court ruling to get a lease agreement terminated early Idaho courts do consider these, but only for items making a home uninhabitable The owner paid for yet another cleaning, the dishwasher still works and does not require a new pump, the desire to have a new dishwasher does not constitute a home as uninhabitable The new tenants that moved in stated the dishwasher is working fine and have been maintaining it with no problems The owner who lived in the home also had no problems maintaining the dishwasher
We provided many pictures of the property showing the cleaning and yard work that was needed We are happy to work with the tenant further, but we need to know what they are looking for in a resolution If there are specific items on the move out letter that they are disputing we need to know which items and if they have pictures showing it was taken care of Our documentation shows items that were cleaned upon the move out that were not handled If they can provide a list of the charges they disagree with and the documentation to show it was handled and that there was a mistake made we can work with them in refunding those specific items
We would like to request that we proceed to mediation
Thank you,
We appreciate the opportunity to work out these issues Attached is the rental application that was filled out online by *** *** On page of there is a section marked that reads "I have received and read a copy of the "Terms of the Application Agreement & Summary of Your Rights Under The Fair Credit Reporting Act'" The following pages are the Terms of the Application Agreement that she signed off on receiving and seeing Items 3, 5, explain what happens to a hold deposit on file if the applicant is approved, places the deposit and then decides not to move into or sign the for for the unit We had not uploaded these documents prior, because we were unsure of the information remaining private for the applicants protection The Revdex.com assured us that the application attached is private and will not be shared with others We have also attached mpof the conversation between *** and *** and *** *** on the phone September 26th The applicant had mentioned in this complaint that there was a mistake in the lease with the deposit showing as $instead of $ The tenant sent and email about this, I reviewed this within hours of receiving the email and did not see an overage charge on the lease If this mistake had been present in the lease we would correct it prior to a lease signing The applicant did not refuse to sign the lease agreement, but let us know on two separate phone calls that the reason for not moving in is a change in personal circumstances and that she did not get the job she was expecting to get so she was no longer relocating Prior to contacting *** *** to inform her there was not a lease issue and try and figure out what she was looking at to resolve it, she called to let us know she did not get the position and was no longer moving here and would not be moving in
Please let us know if you have any other questions or have any problem retrieving the mp3s of the phone calls
Thank you,
*** ***
***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com:I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dishwasher was found with a broken pump, and technician stated it was very expensive part to be replaced, they never replacedThe dishwasher was never functioning properly, mold was there when we moved in and intervention were never effectivewe swiped and cleaned extensively but with no effect.we decide to move out tired by that situation, and we bought an house, we ask to broke the lease and asked them to be reasonable and let us leave the house with no penalties but with no success.they re-rent the house.during the move out we asked our relocator agent to help with a move out inspection and she stated the house was perfectly maintained.we are charged by paramount for cleaning and gardening intervention that are not duethey charged us even for filter replacement: we gave new filters in the hands of the Paramount agent the day of the inspection!they charged us claiming they removed item from the garage that weren't there before..but we didn't left anything therethey are making us paying for removal of item that belongs to owner.still they charged our secure deposit without provide any receipt.we are astonishedthanks for your help ***
Complaint: ***I am rejecting this response because:
All of thier evidence is just supporting my claimIn the photos, where is the extensive damage, or filthIn the audio they claim I am abusive, to who? Sounds to me like a frustrated former tenantI am sure a judge will agree there is no abuse thereOnly liesWhy do keep bringing up the doors, Oh, thats right its the only damage you can prove, the problem is you have claimed several times that I have repaired and replacedAlso throwing accusation about what cause the damage with out proof, is slander, and defimation of characterBut Im sure they can prove that alsoEverything they say contradicts the evidenceThe payment statement only shows me being late by a day or two a couple of times in years, mainly not having it postmarked in time based on holidays or weekends, but again if we were deliquent so often, why did they take our money for yearsThe only resolution is the amount I am asking forI will not be heavy handed by a shady Property Management Company.Sincerely,*** ***
Revdex.com:
I would like to reject the offer of Arbitration for complaint ID ***I will move forward with this matter with my own legal counsel since an agreement could not be made through this civil process
Sincerely,
*** ***
We are so sorry that the [redacted] are unhappy with the result of the move out inspections statement and security deposit charges. We applied the funds the best we could to save the owner and past tenants’ money. The property was not left in a normal state of regular wear and tear. We...
had to send multiple vendors out prior to doing showings as the home was too dirty to even be shown to prospect tenants. There was a good deal of grime, dirt and damage. There were also doors that had to be replaced by the tenants during their tenancy due to holes being punched in them. The tenants hung doors, but failed to paint them, so these had to be painted and correctly hung. The move-out charges were submitted along with a 4 page report of all the work that had to be done because of their tenancy. The tenants did live at the home for 9 years, but we have had many renters that have stayed at a home for 10 years, the dirt and damage behind was not typical even for a long term tenant.
Although I do not doubt that they spent several days cleaning, the condition the property was left in was poor, and they were not charges that should be transferred as responsibility of the owner as they were already agreed to as tenant responsibility in the signed lease agreement and under Idaho landlord and tenant guidelines. We are not able to refund money based on a complaint that it was not enough, we do however encourage tenants to let us know if there was a mistake on the deposit. To do this they need to submit their own documentation of what they felt was wrongfully charged.
I am attaching the first 60 pages of the 213 page move out inspection detailing all of the repairs and cleaning required at move out. (we are happy to provide more to the Revdex.com if necessary. The website wouldn't allow more to be uploaded at once. You will see owner charges are also listed. Also attached is the lease agreement signed by all parties. We do have the ledgers for the entire time of the tenancy that shows the number of late fees that occurred on this account.
The past tenant also stated they were never late and that the owner put no repairs into the property. We have gone through all of our documents and have found that there were multiple late payments each year, and several work orders placed and completed each year.
We ask the tenant let us know what items were wrongfully charged and encourage mediation to resolve the issue. The last phone call we have on file recorded from the tenant was abusive and had many swearing and comment about drug use and yelling from the tenant to the office staff. We can also provide the recording of this if needed, we would need to email it as it is an mp3 and cannot be uploaded to the website.
[redacted]SUPPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
We appreciate you time in looking into and resolving this matter. The tenants reported a problem with their dishwasher that is was not draining all the way. We sent a repair company out several times 10/29/14, 1/22/15, 8/3/15 and 8/12/15. The owner stated that he had lived...
in this home for many years and that with this model of dishwasher it was very important to wipe down the insides and just clean regularly as you would another household appliance. We gave this information to the tenants along with directions on how to work with hard water in this area as they were not used to the hardware in our Valley. Each time the tenants called we would send out a repair team to make sure nothing was broken. Each time the report came back that the dishwasher was functional and needed a cleaning. The owner paid for several cleanings The tenants stated that they had opted not to use the dishwasher and had not used it for months and that it had gotten dirty again. The repair company explained that any water left in a dishwasher would cause it to get mildew build up if it was not being used, and the owner paid for another cleaning.
We had provided their bank with two rental verifications and were informed by the bank that they were buying a home. The tenants then called and stated that they were moving. They stated that it was due to the dishwasher. We explained that the owner was happy to have it cleaned again, but since the dishwasher was working it was not a legal reason to terminate their lease. Their lease has a broken lease clause where if they break the lease agreement they would be fined an amount $1500.00. The owner was very upset that the tenants chose to try and break the lease over a problem that had been resolved and that we were told was due to the tenants not maintaining the appliance properly. We resisted the property for rent and explained we would look for a new tenant to take over their lease. We agreed to let the broken lease fee go if they paid rent once a new tenant was found. We market the property on over 20 websites. We had marketed the property for the time period when we were told the would initially be out. The tenant communicated they would like us to find someone sooner and they would move out faster so we moved the time up. One website "Zillow" would not update the date. All the other websites had the correct information, but even though we edited the Zillow listing and contacted them several times, it would not update. We explained this to the tenants, and still did showings and re-rented the home prior to that date, so it did not cause a problem.
The tenants had a move out inspection, we explained all items that needed to be cleaned and garden beds that needed weeded. They had several HOA violations for weeds in the garden beds. Instead of removing the weeds, they instead mowed/cut down weeds. The security deposit was charged for these items, to bring the yard and home back to the condition it was prior to their tenancy. They received a itemized statement of every cost and charge at the property and the balance of their deposit. We have worked very hard to make these tenants happy, but they had stated that they were breaking their lease unless the owner provided a new dishwasher. The owner was not willing to provide a new dishwasher when the one in the home was already working.
We also stand by the record of all conversations and emails. All were written and spoken to professionally. However, the tenants were angry as they were not given a new dishwasher. The leasing agents remained calm and professional, even when the tenants resorted to yelling.
We have record of over 500 photos documenting items that were not handled at the move out that were detailed in writing after the move out inspection of the property. We are very sorry that they are unhappy with the services, but we were not able to legally meet their expectations for a new appliance. If there are further issues that arise, we are happy to provide any additional communication needed.
Thank you,
Paramount Property Management Inc
Complaint: [redacted]I am rejecting this response because: The lease I received was incorrect by $1000. It stated the rental deposit amount was to be $2000. I contacted the property management company and advised them of this and that I would not sign the lease. If I had in fact signed the lease I would have no problem forfeiting some of the deposit. But sending them $1000, receiving incorrect documentation, then not receiving any response until the following week isn't acceptable. They never had this property rented to me as I never signed the lease. It was rent ready and, on their website. So the cost of advertising to take my $1000, is absurd. I forfeited my application fee with no problem. I received the check for $300, however will not be accepting that money at the advice of my attorney. If we cannot come to a more reasonable agreement then we will move forward with legal proceedings.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
It's an out right lie. 800.00 in maintence and cleaning, their report also shows they are charging me twice for cleaning. And maintence with no invoices, this number was made up. We never kick any holes in anything, Thats a bold statement without proof, and the phone call was abusive, is a lie, upload it. Their will be no mediation, I will recieve the money I am owed, or I will see them in court. We were not late multipe times, upload the 9 year statement. I have my bank accounts statement that show everytime a check was cashed. The only repairs you have done were a joke, multiple trips from their cousins brother who had no home repair knowledge is not addequate maintience, It took him several trips to fix a toliet paper holder. In face the holes from the banister they are try to charge me are from their cousin brother try to fix it multiple times. I also have several neighbors who are willing to testify on my behalf.
Sincerely,[redacted]
Attached is part of the statement showing the tenants late fees for a portion of their time at the property. The property was extremely dirty and damaged at move out. The tenant has stated that he is not responsible for the condition of the home and that the responsibility is not in the lease. Attached is the lease. It took over $1,500 dollars to restore the property to a condition that it could be shown. I am happy to share the recording of the abusive phone call and will contact the Revdex.com directly to see the best way to send them the mp3 formatted file. No-one was charged for cleaning twice. We use multiple vendors for cleaning and repairs. All were licensed and insured and had years of experience in construction and repairs. The security deposit was applied to cleaning and repairs that are tenant responsibility. We are not able to send money back to the tenant when damages and cleaning were so extensive. The owner has paid the amount that was over the deposit and the lease agreement shows the tenants have already agreed to pay for those damages. I am also attaching the photos from the inspection where the holes were punched in the door.
If the tenant has any pictures such as the banister or the cleaning that shows the items on the list are inaccurate we will review and documented items and review the deposit to confirm no mistakes were made. We did review this process with Amanda [redacted] over the phone. We stated that if there were any items they felt were wrong they could submit photos and we would compare them to our photos. If there are items they were charged for that were done so in error, we are happy to remove those charges.
We have not yet received any documentation from the tenants but we are happy to work with them still on this.
Thank you,
Paramount Property Management Inc.
We are so sorry that this has caused hardship. When a potential tenant applies all applicants are made aware that if they do put down a security deposit to hold the property all marketing ceases. The rental is held for them. We sent a lease and were informed on a weekend that the...
deposit amount was incorrect. We reviewed the lease and ledger and did not see the error the applicant was referring to. When we contacted her to review the item she was looking at and clarify she informed us she was no longer moving to our area. It is industry standard that these deposits are not returned when an applicant fails to take possession of the property or move forward with the lease on their rent ready units. The marketing process had to start over completely and new applicants run and shown the unit prior to being rerented. The deposit goes to the owner to cover the expense of a vacant unit that would have been rented. This was not a surprise charge, as the applicant agreed to the charges when she completed her application. We talked to the owner of the property about the circumstances. Although returning the deposit while the unit was vacant would hit her financially hard, she understood the applicants situation and did send $300 of the deposit back, we received confirmation that she did receive this back. We are not contractually able to refund the money to the applicant as it is against the application agreement she agreed to, but also not our companies funds to return as they belong to the property owner. We would like to attempt resolving this situation through Revdex.com mediation.
below is a copy of the terms he applicant agreed to:
The following Application Agreement will be signed by all applicants prior to signing a lease contract. While some of the information beloe may not yet be applicable to your situation, there are some provisions that may become applicable prior to signing a lease contract. In order to continue with this online application, you'll need to review the Application Agreement carefully and acknowledge that you accept its terms.1. Lease Contract Information. The Lease Contract contemplated by the parties is attached or, if no Lease Contract is attached, the Lease Contract will be the current Lease Contract noted above. Special information and conditions must be explicitly noted on an attached Lease Contract or in the Contemplated Lease Contract Information above.2. Application Fee (nonrefundable). You have delivered to our representative an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperwork. It's nonrefundable.3. Application Deposit (may or may not be refundable). In addition to any application fee, you have delivered to our representative an application deposit in the amount indicated below. The application deposit is not a security deposit. However, it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; OR it will be refunded under paragraph 10 if you are not approved; OR it will be retained by us as liquidated damages if you fail to sign or attempt to withdraw under paragraph 6 or 7. I understand if I am approved for tenancy and decide not to move in the security deposit and application deposit is forfeit. 4. Approval When Lease Contract Is Signed in Advance. If you and all co-applicants have already signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of our approval, sign the Lease Contract, and then credit the application deposit of all applicants toward the required security deposit.5. Approval When Lease Contract Isn't Yet Signed. If you and all co-applicants have not signed the Lease Contract when we approve the Application, our representative will notify you (or one of you if there are co-applicants) of the approval, sign the Lease Contract when you and all co-applicants have signed, and then credit the application deposit of all applicants toward the required security deposit.6. If You Fail to Sign Lease Contract After Approval. Unless we authorize otherwise in writing, you and all co-applicants must sign the Lease Contract within 3 days after we give you our approval in person, by telephone or by email, or within 5 days after we mail you our approval. If you or any co-applicant fails to sign as required, we may keep the application deposit as liquidated damages, and terminate all further obligations under this Agreement.7. If You Withdraw Before Approval. You and any co-applicant may not withdraw your application or the application deposit. If you or any co-applicant withdraws an Application or notifies us that you've changed your mind about renting the dwelling unit, we'll be entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each other.8. Completed Application. An Application will not be considered "completed" and will not be processed until all of the following have been provided to us: a separate Application has been fully filled out and signed by you and each co-applicant; an application fee has been paid to us; an application deposit has been paid to us. If no item is checked, all are necessary for the Application to be considered completed.9. Nonapproval. We will notify you whether you've been approved within 10 days after the date we receive a completed Application. Your Application will be considered "disapproved" if we fail to notify you of your approval within 10 days after we have received a completed Application. Notification may be in person or by mail or telephone unless you have requested that notification be by mail. You must not assume approval until you receive actual notice of approval. The 10-day time period may be changed only by separate written agreement.10. Refund After Nonapproval. If you or any co-applicant is disapproved or deemed disapproved under paragraph 9, we'll refund all application deposits within 30 days of such disapproval. Refund checks may be made payable to all co-applicants and mailed to one applicant.11. Extension of Deadlines. If the deadline for signing, approving, or re- funding under paragraphs 6, 9, or 10 falls on a Saturday, Sunday, or a state or federal holiday, the deadline will be extended to the end of the next day.12. Notice to or from Co-applicants. Any notice we give you or your co-applicant is considered notice to all co-applicants; and any notice from you or your co-applicant is considered notice from all co-applicants.13. Keys or Access Devices. We'll furnish keys and/or access devices only after: (1) all parties have signed the contemplated Lease Contract and other rental documents referred to in the Lease Contract; and (2) all applicable rents and security deposits have been paid in full.14. Signature. Our reception of this application is consent only to this Application Agreement. It does not bind us to accept applicant or to sign the proposed Lease Contract.15. Failure to meet minimum term of lease results in a fee equal to the deposit.16. Applications Received. Applicant understands that multiple applicants may be received and reviewed simultaneously on this property. Property Manager reserves the right to select the applicant out of applicant pool. No application refunds will be issued in the event an application is approved, but another applicant is accepted for occupancy.