Paramount Realty

From: [email protected] [mailto:[email protected]] Sent: Friday, October 02, 1:AMTo: [email protected]: Website: Complaint Response Business Response to a Complaint Complaint ID#: [redacted] Company Name: Paramount Realty Company Contact: Christian w [redacted] Company Phone: ###-###-#### Company Email: [redacted] @***.com Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: Let me begin with saying that this complaint was made by a customer who is highly misinformed about who is held responsible for these allegationsThe customer and I did in speak in July to discuss how to go about becoming a homeownerWe agreed to meet up for the first showing which included different propertiesOf those three, she expressed to me that she was very much interested in one particular propertyShe told me that she would like to put an offer on this property to buyShe did have a concern about the home, however, during the viewing of the home for the first time, all she was concerned about at this point was the broken window in the basement and the roofAs her realtor, I told her that these concerns would be addressed when it came time for the home inspectionUpon signing the Agreement of Sale, she was informed as early as possible about all the dates and deadlines including the "reply to inspection" date as it is listed in the contract and in which she initialed as being knowledgeable of such.She then scheduled the inspection in which I did tell her I was going to attend, but at the last minute, a personal issue arose and at that time, I did inform her that I could not make it and that it was not necessary I attendRealtors have no obligation to attend home inspectionsAfter the home inspection was complete by a licensed home inspector, she was carbon copied on an email by the home inspector to me which included the entire home inspection reportI then told my former client to look over the home inspection report and to let me know what her concerns are based on the report she received as well as her personal concerns if it was not listed on the inspection report--Having told her prior to the home inspection that at this time, she would be able to address her concernsAfter she reviewed the inspection, she told me all of her concerns she had at this point and what she would like to have repairedI then, listed everything she said on the reply to inspectionI sent it back to her to review what I was going to submit to the sellers based on what she told me her concerns were at this time, to be repaired, in which she signed in agreementThis "reply to inspection" report that she signed, however, did not include anything about a leaking shower, no central air, hot water, a broken stove or having all the windows in the house needing to be replaced, this was brought to my attention after settlementIn the agreement of sale she signed prior to everything, the deadlines were made clearI informed her that after the deadline, the sellers were not obligated to fix any of her concernsThe "reply to inspection' she signed was submitted in the time frame listed in the agreement of sale which did not include these thingsHaving submitted the "reply to inspection" the seller did complete all the work requested by my client as she again, signed in agreement as it was in the time frame listed in the sales contract she signedThe reply to inspection she signed and which I have a copy of included treatment of suspected mold in basement, repair of roof, clean gutters, clean outside of storm drains, replace drywall sheet in Master Bedroom ceiling, repair crack where the house meets the patio, seal basement window to prevent water penetration and moisture, install handrail to 1st and 2nd floor steps, and repair broken glass in 2nd floor bathroom skylightWe even had a final walk through in which my client did notice some crumbling in the wall, but I informed her that it was past the inspection period and the sellers are at no obligation to fix anything after that time period stated in the agreement of saleAt settlement, she was provided with the roof warranty as she requested from the license rooferAfter the settlement, my client told me that she didn't know the inspection report was longer than the pages she readPrior to writing the "reply to inspection," I asked her if she reviewed the home inspection report, she stated, "yes." So I was under the impression, she read the entire report (the entire report was sent to her and I at the same time within the time frame stated in the sales agreement) Now that she has read the entire report after the settlement, now she is asking for repairs to be made that she didn't see before after the sale is finalNeither parties of the seller or myself (the buyer's agent--her agent) are required or obligated to address or compensate for these repairs after the sale is finalI did try to assist her by contacting the seller's agent numerous amount of times in which I have copies of emails and phone records proving that I have tried to contact this agent with no successThis house passed an FHA appraisal inspection with no problemIf the customer was not satisfied at the time of settlement she was under no obligation to sign the closing documents, and could have removed herself from the settlement tableSent on: 10/2/1:45:AM Sent by:

From: [email protected] [mailto:[email protected]] Sent: Friday, October 02, 1:AMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#: [redacted] Company Name:Paramount RealtyCompany Contact:Christian w***Company Phone:###-###-####Company Email: [redacted] @***.comPerson Who Sent the Complaint: [redacted] Staff Member: [redacted] ***Response:Let me begin with saying that this complaint was made by a customer who is highly misinformed about who is held responsible for these allegationsThe customer and I did in speak in July to discuss how to go about becoming a homeownerWe agreed to meet up for the first showing which included different propertiesOf those three, she expressed to me that she was very much interested in one particular propertyShe told me that she would like to put an offer on this property to buyShe did have a concern about the home, however, during the viewing of the home for the first time, all she was concerned about at this point was the broken window in the basement and the roofAs her realtor, I told her that these concerns would be addressed when it came time for the home inspectionUpon signing the Agreement of Sale, she was informed as early as possible about all the dates and deadlines including the "reply to inspection" date as it is listed in the contract and in which she initialed as being knowledgeable of such.She then scheduled the inspection in which I did tell her I was going to attend, but at the last minute, a personal issue arose and at that time, I did inform her that I could not make it and that it was not necessary I attendRealtors have no obligation to attend home inspectionsAfter the home inspection was complete by a licensed home inspector, she was carbon copied on an email by the home inspector to me which included the entire home inspection reportI then told my former client to look over the home inspection report and to let me know what her concerns are based on the report she received as well as her personal concerns if it was not listed on the inspection report--Having told her prior to the home inspection that at this time, she would be able to address her concernsAfter she reviewed the inspection, she told me all of her concerns she had at this point and what she would like to have repairedI then, listed everything she said on the reply to inspectionI sent it back to her to review what I was going to submit to the sellers based on what she told me her concerns were at this time, to be repaired, in which she signed in agreementThis "reply to inspection" report that she signed, however, did not include anything about a leaking shower, no central air, hot water, a broken stove or having all the windows in the house needing to be replaced, this was brought to my attention after settlementIn the agreement of sale she signed prior to everything, the deadlines were made clearI informed her that after the deadline, the sellers were not obligated to fix any of her concernsThe "reply to inspection' she signed was submitted in the time frame listed in the agreement of sale which did not include these thingsHaving submitted the "reply to inspection" the seller did complete all the work requested by my client as she again, signed in agreement as it was in the time frame listed in the sales contract she signedThe reply to inspection she signed and which I have a copy of included treatment of suspected mold in basement, repair of roof, clean gutters, clean outside of storm drains, replace drywall sheet in Master Bedroom ceiling, repair crack where the house meets the patio, seal basement window to prevent water penetration and moisture, install handrail to 1st and 2nd floor steps, and repair broken glass in 2nd floor bathroom skylightWe even had a final walk through in which my client did notice some crumbling in the wall, but I informed her that it was past the inspection period and the sellers are at no obligation to fix anything after that time period stated in the agreement of saleAt settlement, she was provided with the roof warranty as she requested from the license rooferAfter the settlement, my client told me that she didn't know the inspection report was longer than the pages she readPrior to writing the "reply to inspection," I asked her if she reviewed the home inspection report, she stated, "yes." So I was under the impression, she read the entire report (the entire report was sent to her and I at the same time within the time frame stated in the sales agreement) Now that she has read the entire report after the settlement, now she is asking for repairs to be made that she didn't see before after the sale is finalNeither parties of the seller or myself (the buyer's agent--her agent) are required or obligated to address or compensate for these repairs after the sale is finalI did try to assist her by contacting the seller's agent numerous amount of times in which I have copies of emails and phone records proving that I have tried to contact this agent with no successThis house passed an FHA appraisal inspection with no problemIf the customer was not satisfied at the time of settlement she was under no obligation to sign the closing documents, and could have removed herself from the settlement table.Sent on: 10/2/1:45:AMSent by:

From:
"">[email protected] [mailto:[email protected]] Sent: Friday, October 02, 1:AMTo: [email protected]: Website: Complaint Response
Business Response to a Complaint
Complaint ID#:
***
Company Name:
Paramount Realty
Company Contact:
Christian w***
Company Phone:
###-###-####
Company Email:
***@***.com
Person Who Sent the Complaint:
*** ** ***
Staff Member:
*** ***
Response:
Let me begin with saying that this complaint was made by a customer who is highly misinformed about who is held responsible for these allegationsThe customer and I did in speak in July to discuss how to go about becoming a homeownerWe agreed to meet up for the first showing which included different propertiesOf those three, she expressed to me that she was very much interested in one particular propertyShe told me that she would like to put an offer on this property to buyShe did have a concern about the home, however, during the viewing of the home for the first time, all she was concerned about at this point was the broken window in the basement and the roofAs her realtor, I told her that these concerns would be addressed when it came time for the home inspectionUpon signing the Agreement of Sale, she was informed as early as possible about all the dates and deadlines including the "reply to inspection" date as it is listed in the contract and in which she initialed as being knowledgeable of such.She then scheduled the inspection in which I did tell her I was going to attend, but at the last minute, a personal issue arose and at that time, I did inform her that I could not make it and that it was not necessary I attendRealtors have no obligation to attend home inspectionsAfter the home inspection was complete by a licensed home inspector, she was carbon copied on an email by the home inspector to me which included the entire home inspection reportI then told my former client to look over the home inspection report and to let me know what her concerns are based on the report she received as well as her personal concerns if it was not listed on the inspection report--Having told her prior to the home inspection that at this time, she would be able to address her concernsAfter she reviewed the inspection, she told me all of her concerns she had at this point and what she would like to have repairedI then, listed everything she said on the reply to inspectionI sent it back to her to review what I was going to submit to the sellers based on what she told me her concerns were at this time, to be repaired, in which she signed in agreementThis "reply to inspection" report that she signed, however, did not include anything about a leaking shower, no central air, hot water, a broken stove or having all the windows in the house needing to be replaced, this was brought to my attention after settlementIn the agreement of sale she signed prior to everything, the deadlines were made clearI informed her that after the deadline, the sellers were not obligated to fix any of her concernsThe "reply to inspection' she signed was submitted in the time frame listed in the agreement of sale which did not include these thingsHaving submitted the "reply to inspection" the seller did complete all the work requested by my client as she again, signed in agreement as it was in the time frame listed in the sales contract she signedThe reply to inspection she signed and which I have a copy of included treatment of suspected mold in basement, repair of roof, clean gutters, clean outside of storm drains, replace drywall sheet in Master Bedroom ceiling, repair crack where the house meets the patio, seal basement window to prevent water penetration and moisture, install handrail to 1st and 2nd floor steps, and repair broken glass in 2nd floor bathroom skylightWe even had a final walk through in which my client did notice some crumbling in the wall, but I informed her that it was past the inspection period and the sellers are at no obligation to fix anything after that time period stated in the agreement of saleAt settlement, she was provided with the roof warranty as she requested from the license rooferAfter the settlement, my client told me that she didn't know the inspection report was longer than the pages she readPrior to writing the "reply to inspection," I asked her if she reviewed the home inspection report, she stated, "yes." So I was under the impression, she read the entire report (the entire report was sent to her and I at the same time within the time frame stated in the sales agreement) Now that she has read the entire report after the settlement, now she is asking for repairs to be made that she didn't see before after the sale is finalNeither parties of the seller or myself (the buyer's agent--her agent) are required or obligated to address or compensate for these repairs after the sale is finalI did try to assist her by contacting the seller's agent numerous amount of times in which I have copies of emails and phone records proving that I have tried to contact this agent with no successThis house passed an FHA appraisal inspection with no problemIf the customer was not satisfied at the time of settlement she was under no obligation to sign the closing documents, and could have removed herself from the settlement tableSent on: 10/2/1:45:AM
Sent by:

From: [email protected] [mailto:[email protected]] Sent...⇄ October 02, 2015 1:46 AMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:[redacted]Company Name:Paramount RealtyCompany Contact:Christian...

w[redacted]Company Phone:###-###-####Company Email:[redacted].comPerson Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:Let me begin with saying that this complaint was made by a customer who is highly misinformed about who is held responsible for these allegations. The customer and I did in speak in July to discuss how to go about becoming a homeowner. We agreed to meet up for the first showing which included 3 different properties. Of those three, she expressed to me that she was very much interested in one particular property. She told me that she would like to put an offer on this property to buy. She did have a concern about the home, however, during the viewing of the home for the first time, all she was concerned about at this point was the broken window in the basement and the roof. As her realtor, I told her that these concerns would be addressed when it came time for the home inspection. Upon signing the Agreement of Sale, she was informed as early as possible about all the dates and deadlines including the "reply to inspection" date as it is listed in the contract and in which she initialed as being knowledgeable of such.She then scheduled the inspection in which I did tell her I was going to attend, but at the last minute, a personal issue arose and at that time, I did inform her that I could not make it and that it was not necessary I attend. Realtors have no obligation to attend home inspections. After the home inspection was complete by a licensed home inspector, she was carbon copied on an email by the home inspector to me which included the entire home inspection report. I then told my former client to look over the home inspection report and to let me know what her concerns are based on the report she received as well as her personal concerns if it was not listed on the inspection report--Having told her prior to the home inspection that at this time, she would be able to address her concerns. After she reviewed the inspection, she told me all of her concerns she had at this point and what she would like to have repaired. I then, listed everything she said on the reply to inspection. I sent it back to her to review what I was going to submit to the sellers based on what she told me her concerns were at this time, to be repaired, in which she signed in agreement. This "reply to inspection" report that she signed, however, did not include anything about a leaking shower, no central air, hot water, a broken stove or having all the windows in the house needing to be replaced, this was brought to my attention after settlement. In the agreement of sale she signed prior to everything, the deadlines were made clear. I informed her that after the deadline, the sellers were not obligated to fix any of her concerns. The "reply to inspection' she signed was submitted in the time frame listed in the agreement of sale which did not include these things. Having submitted the "reply to inspection" the seller did complete all the work requested by my client as she again, signed in agreement as it was in the time frame listed in the sales contract she signed. The reply to inspection she signed and which I have a copy of included treatment of suspected mold in basement, repair of roof, clean gutters, clean outside of storm drains, replace drywall sheet in Master Bedroom ceiling, repair crack where the house meets the patio, seal basement window to prevent water penetration and moisture, install handrail to 1st and 2nd floor steps, and repair broken glass in 2nd floor bathroom skylight. We even had a final walk through in which my client did notice some crumbling in the wall, but I informed her that it was past the inspection period and the sellers are at no obligation to fix anything after that time period stated in the agreement of sale. At settlement, she was provided with the roof warranty as she requested from the license roofer. After the settlement, my client told me that she didn't know the inspection report was longer than the pages she read. Prior to writing the "reply to inspection," I asked her if she reviewed the home inspection report, she stated, "yes." So I was under the impression, she read the entire report (the entire report was sent to her and I at the same time within the time frame stated in the sales agreement) Now that she has read the entire report after the settlement, now she is asking for repairs to be made that she didn't see before after the sale is final. Neither parties of the seller or myself (the buyer's agent--her agent) are required or obligated to address or compensate for these repairs after the sale is final. I did try to assist her by contacting the seller's agent numerous amount of times in which I have copies of emails and phone records proving that I have tried to contact this agent with no success. This house passed an FHA appraisal inspection with no problem. If the customer was not satisfied at the time of settlement she was under no obligation to sign the closing documents, and could have removed herself from the settlement table.Sent on: 10/2/2015 1:45:39 AMSent by: 100.11.209.185