I took the phone in for a broken screenThe phone was working with the screen brokenWhen we receivedo the phone back the screen was not working at allThey also said every part number for the screen was the wrong size if we would reorder the screen again it would be wrongI was given no option but a refundThe phone is not working at all I had to replace the phone with a new one because it is not repairable I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Customer requested virus removalThis action was performed with satisfactory resultsHowever between the time the customer picked up his computer and returned it, all browser support for his operating system had been discontinuedIn addition: the hardware on this computer is obsolete and well past its life expectancyThis was fully explained to the customerWe did research any and all options in an upgrade attemptIt is unfortunate that we were unable to find an appropriate fix for this customerAs such, I have authorized the customer a full refund[redacted] Manager
I took the phone in for a broken screenThe phone was working with the screen brokenWhen we receivedo the phone back the screen was not working at allThey also said every part number for the screen was the wrong size if we would reorder the screen again it would be wrongI was given no option but a refundThe phone is not working at all I had to replace the phone with a new one because it is not repairable I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Customer requested virus removalThis action was performed with satisfactory resultsHowever between the time the customer picked up his computer and returned it, all browser support for his operating system had been discontinuedIn addition: the hardware on this computer is obsolete and well past its life expectancyThis was fully explained to the customerWe did research any and all options in an upgrade attemptIt is unfortunate that we were unable to find an appropriate fix for this customerAs such, I have authorized the customer a full refund[redacted] Manager