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Paramount Wheel Plating Inc

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Paramount Wheel Plating Inc Reviews (2)

COMPLAINT INFORMATION
RE: Customer Information:
*** ***
*** *** dr
*** *** , IL ***
Daytime Phone: 708-***E-mail: ***@gmail.com
The details of this matter are as follows:
Complaint Involves:Guarantee Or Warranty Issues
Customer’s Statement of the Problem:
COMPLAINT : The product I had originally sent out to be fixed had came back in an
even worse condition than what it wasI did contact and explained to
the vendor about my situation right awayThe vendor is now refusing to
fix it and wants me to pay more moneyThe product does have warranty
which should cover the repairs.RESPONSE: My name is *** ***, co owner of Paramount Chrome, Mr *** *** sent his wheels to Paramount Chrome on 4/3/At the cost of Paramount Chrome plating FedEx account and prepaid. The wheels were in dilapidated condition, to a point of no repairWe explained to Mr *** the conditions and he stated "you already have them, fix them!!!"Paramount Chrome did, to its' best of abilityMr *** *** was informed the after results may not be as expectedAfter completing the repairs and rechroming, photos were sent (pictures are available as well as text messages and emails between both parties)If necessary, they can be sent to solidify this rebuttalMr*** and he concurred how nice they looked and then were shippedI informed him there is a very limited amount of warranty due to the fact that the wheels were chromed previously and gave him a month warrantyHe received the wheels on 5/28/He stated the wheels look terrible and he was going to notify the Attorney General and Revdex.com because of his disappointment of the wheelsI informed him there is not much we can do and he was aware that Paramount Chrome did not want to chrome his wheels in the first placeBut to the dismay, we would attempt to repair any issues he feels that require repair at the timeI informed him he may send the wheels back but he will have to pay for the shipping and handlingHe refused and stated he will not pay anymore money and wanted a refundI informed him we did the work to our best of ability and he indicated he will notify the entire gov entities with his rebuttalI said very well, we have proof of messages and texts where we did not want to perform the work that he insisted we doSo in conclusion, we were more than willing to repair any issues with his wheelsHe refused to practice the warranty protocol and here we are todayPlease consider our response to this matter as a relevant issue to the fact that Paramount Chrome utilized every method possible to rectify the issues of Mr *** wheels, but with the idealization that not much could have been done
Complaint Background:Product/Service: Purchase Date: 5/15/2015Problem Occurred: 5/28/2015Model: Account Number: Order Number: Talked to Company: 5/28/
Name of Salesperson:*** ***
Purchase Price: $Disputed Amount: $
Desired Settlement:
I would like for the vendor to accept the product back and repair it like it should be expected of without any extra pay

Review: The product I had originally sent out to be fixed had came back in an even worse condition than what it was. I did contact and explained to the vendor about my situation right away. The vendor is now refusing to fix it and wants me to pay more money. The product does have warranty which should cover the repairs.Desired Settlement: I would like for the vendor to accept the product back and repair it like it should be expected of without any extra pay.

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Description: Tire Dealers

Address: 1018 E Chestnut Ave #I, Santa Ana, California, United States, 92701

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