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Paramour bar

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Paramour bar Reviews (3)

Sorry for the inconvenienceThe charge was refunded right after receipts were reconciled (she attached)The phone number we had for guest did not workWe did send email with the attached refund information Please consider this item closed, thanks,

Paramour strives to offer the highest level of customer service and appreciate feedback that we can apply constructively. We have thoroughly read the complaint that you have provided to us and are disappointed by some of the claims that Mr. [redacted] has made against us. The claim by this customer that...

Paramour will scam and fraudulently charge customers is false. While we acknowledge from the complaint that Mr. [redacted] did not agree with the way his transaction was handled at Paramour, we feel that our staff behaved appropriately and the transaction was executed honestly and correctly. We will attempt to address this misunderstanding below.  To begin, Paramour offers a world class liquor selection that is diverse and inclusive. In an attempt to advertise this expansive selection, these options are not only listed on our menus with prices, but are also on full display right behind the bar. In no way does our establishment attempt to deceive or scam our customers in any way, and we make our patrons very aware that at Paramour they will find both commonly encountered spirits as well as many exotic and rare choices. Response to claim: Inaccurate execution of transaction Our liquor “well” options range between $9.00 and $15.00 dollars a pour. However, much of what is offered beyond our well is priced over $100.00 a pour with some exceeding $1,000 a pour. What is up for discussion, however, is the usage of the term “high end”, which is extremely ambiguous. According to the definition of “high end” in the Merriam Webster dictionary, the term refers to an option, “of superior quality or sophistication and usually high in price”. Mr. [redacted] request for bartender’s choice something high end and the issue towards the price are contradictory. We have multiple menus available that list our large array of drink options. In the described situation, our staff used their best judgement and provided the customer libations that would respect his request. Thus, we have no intention to meet the demands he has made with regards to the rectification of his complaint.              Response to claim: Fraudulent service charge We have incorporated a transparent methodology regarding gratuity to provide our employees a stable and fair place to work. This applied service charge, which is clearly identifiable through many channels and verbally emphasized, is an appropriate and industry-utilized method for applying gratuity. We object to his use of “scam” as our establishment has been neither fraudulent nor deceptive in its actions.  Paramour is very transparent about the hospitality charges attached to each check. The charge is noted on the menu and on all transactional records. Additionally, it is mentioned numerous times on our social media sites.  Our staff is also well trained in explaining this charge to parties of all sizes as we understand the importance of making this information available for our guests.  In conclusion, we are sympathetic that this customer was unhappy with their overall experience at our business. We do not feel that his allegations merit any rectifying actions on our behalf, however, we do intend to use this incident as education and training for our staff, for we strive to please every customer that enters our establishment. We will remain available to you for any additional response or information that you may need. Thanks,[redacted]

Sorry for the inconvenience. The charge was refunded right after receipts were reconciled (she attached). The phone number we had for guest did not work. We did send email with the attached refund information.  Please consider this item closed, thanks,

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Address: 102 9th St Ste 400, San Antonio, Texas, United States, 78215

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