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Parata Systems Reviews (1)

I purchased a Parata Pass [redacted] unit in 12/2012. I was delivered a defective product that has never been repaired.The Parata Pass [redacted] robot costs $100K to purchase and then there is a $10K/yr service agreement. When I purchased the robot it's features were explained. When the robot was installed it's features were explained and demonstrated. Nobody bothered to tell me that the software that runs the robot was full of bugs and errors. There were so many bugs and errors in fact the robot was not usable. I contacted customer service and learned that the software contained something that parata service technicians were calling "known bugs" or "known issues." Dozens of them. These bugs would do everything from prevent tablets from being properly loaded into the robot to pills being improperly placed in the packets and everything in between.Customer service always politely acknowledged that the software contained failures and bugs and assured me that the engineers were working on it. Newer versions of the software were loaded on my robot. Each newer version contained a new set of bugs and errors even if they occasionally resolved existing errors. Parata agreed to delay my $10K/year payment to December in acknowledgment of their software failures.Now, a year later, I am using the latest version of the software. It has a list of bugs including, improperly queuing batches, and adding [redacted] drugs even when they are in the canister resulting in very dangerous double dosing of the medications.Parata knowingly sold me a gravely defective product. They had no business selling it in the first place. They have made feeble attempts to repair it, but it remains essentially unusable.Desired SettlementParata knowingly sold me defective software. They have acknowledged that many times since. They have made attempts to repair it but it still doesn't work and is still outputting dangerous prescriptions. They need to buy it back from me with a full refund. Business Response We value all of our customers and take any concerns seriously. We work directly with individual customers to resolve any issues they may raise. It's through working closely with our customers that Parata gains feedback to continually meet and anticipate their pharmacy business needs. This case is no exception; we continue to work closely with our customer to resolve any issues.

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Description: Pharmaceutical Machinery Manufacturers

Address: 2600 Meridian Pkwy, Durham, North Carolina, United States, 27713-2203

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