Parcel Etc

Dear [redacted] and [redacted] (Revdex.com) This is Efrem K [redacted] , I really apologized for the service you experiencedI did talk to my employee Paul ,he explained to me his version but regardless of his view , I will take the necessary steps in order to avoid such problems in the futurePer our conversion as I stated he should have given to you the option that we have which is ***, [redacted] and [redacted] which can be easily traced to find the letterThe USPS regular mail is not possible to trace it as I explained to you over the phone.I wish I got the opportunity to talk to you before you wrote a letterThis small independent business have been here since and I run this business since which I never had a complaint from customer at this stage I hope you accepted my apologizeThank you again to take your time and talk to me ,If you have any question please feel free to call me at ###-###-#### Parcel ETC Efrem K, Thank you!

Dear [redacted] and [redacted] (Revdex.com)       This is Efrem K[redacted] , I really  apologized  for the service you experienced. I did  talk to my employee Paul ,he explained to me his version but regardless of his view , I will take the necessary steps in...

order to avoid such problems in the future. Per our conversion as I stated he should have given to  you the option that we have which is [redacted] and [redacted] which can be  easily traced to find the letter. The USPS regular mail  is not possible to trace it as I explained to you over the phone.I wish I got the opportunity to talk to you before you wrote a letter. This  small independent  business  have been here since 1984 and I run this business since 2006 which  I never had a complaint from customer at this stage . I hope you accepted my apologize. Thank you again to take your time and talk to me ,If you have any question please feel free to call me at ###-###-####.        Parcel ETC       Efrem K,                                   Thank you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:   I would like to know if a business is responsible for mail once they receive it from the customer.   I would also like to know if it’s a federal offense to tamper with, steal, or lose mail that a business has received after a customer has put it in their possession;  regardless if it was traced, have a tracking number, or sent priority mail. If in fact it is a federal crime for a certified business establishment to lose, tamper with, or miss place mail they receive  from a customer then, I would like some sort of compensation for this matter.   If it is a fact that email was received by a legitimate business that excepts mail please explain why there’s no repercussion for when that mail is lost.  This would suggest that anyone mailing something without a tracking number is subject to their mail being stolen at any given time and your business would have no responsibility whatsoever and this Is unfair to consumers. There was a personal note in that letter to my son who lives in another country and I haven’t seen him in a year. I am in the military and being able to communicate with my children via mail is a very important thing.  I am very distraught that this has occurred and there appears to be no penalty for anyone’s actions .
Regards,
[redacted]