PIP received this customer's claim on 4/6/and contacted the insured to request the missing required documentation - the original purchase receipt and a statement from the recipient confirming non-receipt The insured contacted us on 5/6/and stated that he is having problems communicating with the recipient and will attempt to forward the original correspondence about the loss/damage to us We are still working with this customer to assist him in providing sufficient documentation for this claim Today was our first notice of this Revdex.com complaint Thank you!
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Contact Name and Title: [redacted] ***, Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@pipinsure.com Check #XXXXXX was issued on 11/7/and cleared our bank on 11/14/We have discussed this issue with our bank and they have confirmed that the check sucessfully cleared on 11/14/This problem is exclusively with the insured's bankWe have informed the insured that she will simply need to do a missing deposit research request with her bank Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) the user end agreement that I had to accept at the time of using there service with stamps.com there wasn't anything about about this issue and being the check hasn't been deposit into my account due the mistakes that chase have said they had Being there isn't any details in there agreement there isn't any reason for them not to recall the check it's just them being unhelpful and lazy, after they made me give all this information that wasn't requested by pip at the time of the claim it was also over a month for them to issue the check and the first check I feel wasn't sent, and also by there end user agreement it has that it doesn't take more then days So no I don't accept there response as there isn't anything within there agreement about this type of matter and if there was I should of been given this in the end user agreementI have also been told by different federal and state depts that they are in breach of our state laws Final Business Response / [redacted] (4000, 9, 2015/05/28) */ Our bank has confirmed that the check has cleared on our end and is too old to be recalledThere is nothing further we can do to assist this customerTheir problem is with their bank, not with PIPOur bank has informed us that the customer will need to do a missing deposit research request with her bank
This customer's claim is not denied It is still being processed The documentation provided with the claim was not clear, therefore we have been working with this shipper via email and phone to assist him in providing appropriate documentation in order to finish processing the claim
Complaint: [redacted] I am rejecting this response because: I received an email shown below on 6/Thank you for insuring with Parcel Insurance Plan! Your claim has been received Please allow 7-working days for processing Receipt of this email indicates this claim has been received Please do not call for status update unless it has been over business days of receiving this email If has been over business days, please have your tracking number ready when calling for a status update If any further documentation is required, you will be contacted via email This email below on 7/14/Hi ***, Thank youYour claim is processing We are waiting to receive premium from [redacted] – hopefully will receive that tomorrow Thank You, [redacted] Claims Administrator [redacted] of Missouri, IncIt's just an excessive amount of ***e to pay the claim Sincerely, ***othy Brillant
Thank you for the feedback and allowing us to respond to your complaint Parcel Insurance Plan is wholly owned subsidiary of Brown & Brown Insurance headquartered in Daytona Beach FL PIP is not affiliated with StLouis law firm Brown & Brown.All insurance policies have policy terms and conditions Proof of value of the items shipped is required for all claims Coverage terms state that PIP will not be liable for more than the declared value, actual cash value, cost to repair or replace, or Liability Limit, whichever is less Additionally, all claims require verification from the consignee that they either did not receive the item or received it in damaged condition USPS does not provide electronic delivery confirmation for China, therefore a lack of a delivery scan is not sufficient to verify the package was lost.This customer has now provided the proof of value and a statement from the consignee for one of the two packages, therefore that claim is now being processed according to standard procedures
Complaint: [redacted] I am rejecting this response because: All Documents asked for on the original form the company uses when I faxed is all thereEvery time I submit more information they want moreI'm told they need one more thing I send it or answer the questions they want moreI will cancel this after the claim is finalized I spoke with a really nice person named [redacted] and I'm hoping she replies to me with good newsI'm giving this until 9/15/Friday after noon if I don't get e solutions I will have my attorney proceed with legal action I have waited long enoughThank you Sincerely, [redacted]
The shipper has submitted proof that he emailed the claim to us on 8/24/16, however we do not have a record of that email or claim. It may have been flagged as spam or inadvertently deleted. The shipper resent the claim to us on Friday 9/9/16. We confirmed receipt for him on 9/9/
and apologized for the inconvenience. The claim will be processed by 9/16/
Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: [redacted], EVP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pipinsure.com
The ShipCover policy terms must be agreed to prior to purchasing ShipCover insurance. The policy terms state "The insurance does not insure...
loss, DAMAGE or non-arrival of any Package which is addressed, wrapped or packed insufficiently, incorrectly or contrary to Carrier's packaging requirements." USPS states the package was undeliverable as addressed, therefore ShipCover has no liability in this claim.
Initial Business Response /* (1000, 5, 2015/05/22) */
Contact Name and Title: [redacted], Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pipinsure.com
Check #XXXXXX was issued on 11/7/14 and cleared our bank on 11/14/14. We have discussed this issue with our bank and they have...
confirmed that the check sucessfully cleared on 11/14/14. This problem is exclusively with the insured's bank. We have informed the insured that she will simply need to do a missing deposit research request with her bank.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the user end agreement that I had to accept at the time of using there service with stamps.com there wasn't anything about about this issue and being the check hasn't been deposit into my account due the mistakes that chase have said they had.
Being there isn't any details in there agreement there isn't any reason for them not to recall the check it's just them being unhelpful and lazy, after they made me give all this information that wasn't requested by pip at the time of the claim it was also over a month for them to issue the check and the first check I feel wasn't sent, and also by there end user agreement it has that it doesn't take more then 10 days.
So no I don't accept there response as there isn't anything within there agreement about this type of matter and if there was I should of been given this in the end user agreement. I have also been told by different federal and state depts that they are in breach of our state laws
Final Business Response /* (4000, 9, 2015/05/28) */
Our bank has confirmed that the check has cleared on our end and is too old to be recalled. There is nothing further we can do to assist this customer. Their problem is with their bank, not with PIP. Our bank has informed us that the customer will need to do a missing deposit research request with her bank.
This customer's claim is not denied. It is still being processed. The documentation provided with the claim was not clear, therefore we have been working with this shipper via email and phone to assist him in providing appropriate documentation in order to finish processing the...
Thank you for alerting us to this complaint. This customer shipped and insured his package on 6/27/16 through our partnership with [redacted]. The item arrived damaged on 6/29/16. The customer submitted his claim to PIP on 6/30/16. There is a delay of up to 10 days business...
days before [redacted] sends the shipping label transaction data to PIP to allow a window for voided labels. We received this label transaction from [redacted] on 7/11/16 and the associated payment from [redacted] on 7/18/16. This claim was paid on the next available check run. Claim check #[redacted] was issued and mailed on 7/22/16. We cannot pay claims prior to receiving the label transaction data and the associated premium payment.
PIP received this customer's claim on 4/6/16 and contacted the insured to request the missing required documentation - the original purchase receipt and a statement from the recipient confirming non-receipt. The insured contacted us on 5/6/16 and stated that he is having problems...
communicating with the recipient and will attempt to forward the original correspondence about the loss/damage to us. We are still working with this customer to assist him in providing sufficient documentation for this claim. Today was our first notice of this Revdex.com complaint. Thank you!
Complaint: [redacted]
I am rejecting this response because: I received an email shown below on 6/30 Thank you for insuring with Parcel Insurance Plan! Your claim has been received. Please allow 7-10 working days for processing. Receipt of this email indicates this claim has been received. Please do not call for status update unless it has been over 10 business days of receiving this email. If has been over 10 business days, please have your tracking number ready when calling for a status update. If any further documentation is required, you will be contacted via email.
This email below on 7/14/16 Hi [redacted], Thank you. Your claim is processing. We are waiting to receive premium from [redacted] – hopefully will receive that tomorrow. Thank You, [redacted]Claims Administrator[redacted] of Missouri, Inc. It's just an excessive amount of [redacted]e to pay the claim
Sincerely,
[redacted]othy Brillant
Thank you for the feedback and allowing us to respond to your complaint. Parcel Insurance Plan is wholly owned subsidiary of Brown & Brown Insurance headquartered in Daytona Beach FL. PIP is not affiliated with St. Louis law firm Brown & Brown.All insurance policies have policy...
terms and conditions. Proof of value of the items shipped is required for all claims. Coverage terms state that PIP will not be liable for more than the declared value, actual cash value, cost to repair or replace, or Liability Limit, whichever is less. Additionally, all claims require verification from the consignee that they either did not receive the item or received it in damaged condition. USPS does not provide electronic delivery confirmation for China, therefore a lack of a delivery scan is not sufficient to verify the package was lost.This customer has now provided the proof of value and a statement from the consignee for one of the two packages, therefore that claim is now being processed according to standard procedures.
Complaint: [redacted]
I am rejecting this response because: All Documents asked for on the original form the company uses when I faxed is all there. Every time I submit more information they want more. I'm told they need one more thing I send it or answer the questions they want more. I will cancel this after the claim is finalized I spoke with a really nice person named [redacted] and I'm hoping she replies to me with good news. I'm giving this until 9/15/2016 Friday after noon if I don't get e solutions I will have my attorney proceed with legal action I have waited long enough. Thank you
Sincerely,
[redacted]
PIP received this customer's claim on 4/6/and contacted the insured to request the missing required documentation - the original purchase receipt and a statement from the recipient confirming non-receipt The insured contacted us on 5/6/and stated that he is having problems communicating with the recipient and will attempt to forward the original correspondence about the loss/damage to us We are still working with this customer to assist him in providing sufficient documentation for this claim Today was our first notice of this Revdex.com complaint Thank you!
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Contact Name and Title: [redacted] ***, Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@pipinsure.com Check #XXXXXX was issued on 11/7/and cleared our bank on 11/14/We have discussed this issue with our bank and they have confirmed that the check sucessfully cleared on 11/14/This problem is exclusively with the insured's bankWe have informed the insured that she will simply need to do a missing deposit research request with her bank Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) the user end agreement that I had to accept at the time of using there service with stamps.com there wasn't anything about about this issue and being the check hasn't been deposit into my account due the mistakes that chase have said they had Being there isn't any details in there agreement there isn't any reason for them not to recall the check it's just them being unhelpful and lazy, after they made me give all this information that wasn't requested by pip at the time of the claim it was also over a month for them to issue the check and the first check I feel wasn't sent, and also by there end user agreement it has that it doesn't take more then days So no I don't accept there response as there isn't anything within there agreement about this type of matter and if there was I should of been given this in the end user agreementI have also been told by different federal and state depts that they are in breach of our state laws Final Business Response / [redacted] (4000, 9, 2015/05/28) */ Our bank has confirmed that the check has cleared on our end and is too old to be recalledThere is nothing further we can do to assist this customerTheir problem is with their bank, not with PIPOur bank has informed us that the customer will need to do a missing deposit research request with her bank
This customer's claim is not denied It is still being processed The documentation provided with the claim was not clear, therefore we have been working with this shipper via email and phone to assist him in providing appropriate documentation in order to finish processing the claim
Complaint: [redacted] I am rejecting this response because: I received an email shown below on 6/Thank you for insuring with Parcel Insurance Plan! Your claim has been received Please allow 7-working days for processing Receipt of this email indicates this claim has been received Please do not call for status update unless it has been over business days of receiving this email If has been over business days, please have your tracking number ready when calling for a status update If any further documentation is required, you will be contacted via email This email below on 7/14/Hi ***, Thank youYour claim is processing We are waiting to receive premium from [redacted] – hopefully will receive that tomorrow Thank You, [redacted] Claims Administrator [redacted] of Missouri, IncIt's just an excessive amount of ***e to pay the claim Sincerely, ***othy Brillant
Thank you for the feedback and allowing us to respond to your complaint Parcel Insurance Plan is wholly owned subsidiary of Brown & Brown Insurance headquartered in Daytona Beach FL PIP is not affiliated with StLouis law firm Brown & Brown.All insurance policies have policy terms and conditions Proof of value of the items shipped is required for all claims Coverage terms state that PIP will not be liable for more than the declared value, actual cash value, cost to repair or replace, or Liability Limit, whichever is less Additionally, all claims require verification from the consignee that they either did not receive the item or received it in damaged condition USPS does not provide electronic delivery confirmation for China, therefore a lack of a delivery scan is not sufficient to verify the package was lost.This customer has now provided the proof of value and a statement from the consignee for one of the two packages, therefore that claim is now being processed according to standard procedures
Complaint: [redacted] I am rejecting this response because: All Documents asked for on the original form the company uses when I faxed is all thereEvery time I submit more information they want moreI'm told they need one more thing I send it or answer the questions they want moreI will cancel this after the claim is finalized I spoke with a really nice person named [redacted] and I'm hoping she replies to me with good newsI'm giving this until 9/15/Friday after noon if I don't get e solutions I will have my attorney proceed with legal action I have waited long enoughThank you Sincerely, [redacted]
The shipper has submitted proof that he emailed the claim to us on 8/24/16, however we do not have a record of that email or claim. It may have been flagged as spam or inadvertently deleted. The shipper resent the claim to us on Friday 9/9/16. We confirmed receipt for him on 9/9/
and apologized for the inconvenience. The claim will be processed by 9/16/
Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: [redacted], EVP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pipinsure.com
The ShipCover policy terms must be agreed to prior to purchasing ShipCover insurance. The policy terms state "The insurance does not insure...
loss, DAMAGE or non-arrival of any Package which is addressed, wrapped or packed insufficiently, incorrectly or contrary to Carrier's packaging requirements." USPS states the package was undeliverable as addressed, therefore ShipCover has no liability in this claim.
Initial Business Response /* (1000, 5, 2015/05/22) */
Contact Name and Title: [redacted], Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pipinsure.com
Check #XXXXXX was issued on 11/7/14 and cleared our bank on 11/14/14. We have discussed this issue with our bank and they have...
confirmed that the check sucessfully cleared on 11/14/14. This problem is exclusively with the insured's bank. We have informed the insured that she will simply need to do a missing deposit research request with her bank.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the user end agreement that I had to accept at the time of using there service with stamps.com there wasn't anything about about this issue and being the check hasn't been deposit into my account due the mistakes that chase have said they had.
Being there isn't any details in there agreement there isn't any reason for them not to recall the check it's just them being unhelpful and lazy, after they made me give all this information that wasn't requested by pip at the time of the claim it was also over a month for them to issue the check and the first check I feel wasn't sent, and also by there end user agreement it has that it doesn't take more then 10 days.
So no I don't accept there response as there isn't anything within there agreement about this type of matter and if there was I should of been given this in the end user agreement. I have also been told by different federal and state depts that they are in breach of our state laws
Final Business Response /* (4000, 9, 2015/05/28) */
Our bank has confirmed that the check has cleared on our end and is too old to be recalled. There is nothing further we can do to assist this customer. Their problem is with their bank, not with PIP. Our bank has informed us that the customer will need to do a missing deposit research request with her bank.
This customer's claim is not denied. It is still being processed. The documentation provided with the claim was not clear, therefore we have been working with this shipper via email and phone to assist him in providing appropriate documentation in order to finish processing the...
claim.
Thank you for alerting us to this complaint. This customer shipped and insured his package on 6/27/16 through our partnership with [redacted]. The item arrived damaged on 6/29/16. The customer submitted his claim to PIP on 6/30/16. There is a delay of up to 10 days business...
days before [redacted] sends the shipping label transaction data to PIP to allow a window for voided labels. We received this label transaction from [redacted] on 7/11/16 and the associated payment from [redacted] on 7/18/16. This claim was paid on the next available check run. Claim check #[redacted] was issued and mailed on 7/22/16. We cannot pay claims prior to receiving the label transaction data and the associated premium payment.
PIP received this customer's claim on 4/6/16 and contacted the insured to request the missing required documentation - the original purchase receipt and a statement from the recipient confirming non-receipt. The insured contacted us on 5/6/16 and stated that he is having problems...
communicating with the recipient and will attempt to forward the original correspondence about the loss/damage to us. We are still working with this customer to assist him in providing sufficient documentation for this claim. Today was our first notice of this Revdex.com complaint. Thank you!
Complaint: [redacted]
I am rejecting this response because: I received an email shown below on 6/30 Thank you for insuring with Parcel Insurance Plan! Your claim has been received. Please allow 7-10 working days for processing. Receipt of this email indicates this claim has been received. Please do not call for status update unless it has been over 10 business days of receiving this email. If has been over 10 business days, please have your tracking number ready when calling for a status update. If any further documentation is required, you will be contacted via email.
This email below on 7/14/16 Hi [redacted], Thank you. Your claim is processing. We are waiting to receive premium from [redacted] – hopefully will receive that tomorrow. Thank You, [redacted]Claims Administrator[redacted] of Missouri, Inc. It's just an excessive amount of [redacted]e to pay the claim
Sincerely,
[redacted]othy Brillant
Thank you for the feedback and allowing us to respond to your complaint. Parcel Insurance Plan is wholly owned subsidiary of Brown & Brown Insurance headquartered in Daytona Beach FL. PIP is not affiliated with St. Louis law firm Brown & Brown.All insurance policies have policy...
terms and conditions. Proof of value of the items shipped is required for all claims. Coverage terms state that PIP will not be liable for more than the declared value, actual cash value, cost to repair or replace, or Liability Limit, whichever is less. Additionally, all claims require verification from the consignee that they either did not receive the item or received it in damaged condition. USPS does not provide electronic delivery confirmation for China, therefore a lack of a delivery scan is not sufficient to verify the package was lost.This customer has now provided the proof of value and a statement from the consignee for one of the two packages, therefore that claim is now being processed according to standard procedures.
Complaint: [redacted]
I am rejecting this response because: All Documents asked for on the original form the company uses when I faxed is all there. Every time I submit more information they want more. I'm told they need one more thing I send it or answer the questions they want more. I will cancel this after the claim is finalized I spoke with a really nice person named [redacted] and I'm hoping she replies to me with good news. I'm giving this until 9/15/2016 Friday after noon if I don't get e solutions I will have my attorney proceed with legal action I have waited long enough. Thank you
Sincerely,
[redacted]