Pardner's Plumbing & Heating Inc.

I was currently working with the MR*** (the customer) when he submitted this complaint As I stated in my e-mail to the customer, the tenant whom we moved in sent us an e-mail prior to moving in that one of the pets would NOT be living at the property We adjusted the deposit and pet
rent accordingly based on the tenants word Tenant moved in the unit in May,
In August, - we did our standard month walk-through and believe the tenant was not truthful in her statement - as a cat was found to be at the property As I told the customer in my e-mail to him on 8/28/- we will send the tenant a violation We have also billed her for the additional deposit and pet rent accordingly
I also did send the customer all documents he requested on 8/28/
I also did let the customer know that we had NOT received any maintenance requests from the tenant The tenant has my e-mail and has submitted prior requests
I'm sorry if the Mr***, the customer, is upset I feel he jumped the gun in filing this complaint instead of waiting for my timely response to his e-mail and questions he posed to me
-Tiffany

Complaint: ***I am rejecting this response because:
Revdex.com please extend any further responses due from me until 09/14/I will be on vacation and unable to respond
I’m hardly "jumping the gun" as Alpine claims. I initially asked Alpine back in June to look into my concern of the pet rent and my email was never returned. In August when I asked again I was told “We're aware of it, we don't know why and we aren't planning on doing anything about our mistake” and my favorite "its only $10". Had Alpine said we’re not sure what happened, we’d be happy to look into that for you we wouldn’t be having this dialog. Then I requested copies of my documents and my request was ignored. Alpine and I have a written contract that states I’m entitled to those documents within days of request. After the responses I have received so far it’s laughable to think its a coincidence that after my Revdex.com complaint…in a timely manner I received the most comprehensive email to date addressing my questionsThank you Revdex.com
I accept the response that the pet situation had changed and that Alpine will be assessing the pet rent and collecting an additional pet deposit. I also acknowledge that I have received the documents I requested. However, I’d like to note that on page of the lease I was provided it notes both a cat and a dogSo even with the email from the tenant stating the change the lease still had conflicting information on it. It’s my hope the Revdex.com requests its own root cause and corrective action on how incorrect information finds itself onto a lease, what’s being done to prevent future occurrences and why a signed business agreement between Alpine and I was outright ignored.
I still expect a response in this forum to:
Why were the last tenants charged the $for the repair of the stove and the light when Alpine was the one who took those items apart and lost the pieces? What is Alpine going to do to resolve this? Charging the old tenants for damage they did not do is not only a fly-by-night practice, it is against the law and I want nothing to do with it
I don’t believe that the garage door lock was changed. Show me objective evidence it was, there should be a work order and receipt for the lock. My May statement shows maintenance charges, if the lock was changed as it should have been it should be easy to itemize to show the garage door lock
The new tenants indicated there was never a move in walk through. Please provide the mowalk through paperwork with the tenants signature and date on it
Sincerely,*** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The questions I have asked have not been answered. Sincerely,*** ***

All doors to the house and any locking doors to a garage are changed; however, the lock itself on a garage door is not changed and we have never been asked to change it
Alpine did the job we were asked to do - and it is clear that any further replies are not going to satisfy the complainant

I'm sorry if Ms*** has some items missing. Due to the volume of items Ms*** had in her house, I feel certain that these items are simply misplaced. I stand behind my staff and contractors 100% and am positive that they did not take anything from her house.
Regarding the maintenance work - we only did what we were authorized to do and Ms*** made it clear not to hire anyone without her consent.Thank you,Tiffany