The owner of Sun Ray, Brad, told us that we would have our $deposit refunded business days after Sun Ray received the funds from [redacted] On November 2, [redacted] confirmed to us that Sun Ray received the funds on October We have yet to receive our refundIn fact Brad told us on October that we possibly MAY have our refund by the end of next week (November 10)But he wouldn't commit to an exact dateThat is unacceptableWe entered into a business contract & we fully expect it to be honored Also, Sun Ray is practicing a bait & switch financing programAt the time that we purchased our hot tub, July 30, Sun Ray was advertising a months no paymentOur salesman sold us on that programBut when we got our paperwork from the finance company it stated that our payments would begin in October When we inquired about the differences in dates, our salesman told us the tub we bought didn't qualifyOnly base models qualified & we upgraded with addit
Oct I purchased a hot tub from Sun RayHand written on the top of the contract it was written and verbally committed to 6-week delivery time6-MONTHS later I still did not have a hot tub and could not be told as to when I would have oneTo this day July 31st I still do not have the tubWe disputed the charge with [redacted] only to have the charges reappear stating we signed the agreementWhich we did sign yesAfter many attempts to reach Sun Ray I received a call back, with no help and no information as to when I would be receiving a tub or even how far along the tub wasAt one point the manager told me they were waiting on an order from California to be filled and did not want to have my -cent parts shipped alone because he would have to pay a brokerage fee on that
Ordered a light grey hot lid on November and was told it would be ready in 2-weeksAfter weeks passed my husband went in and asked for an ETAThey said another two weeksHe went again after the two weeks and told it would be another two weeksOn December I posted a review of Sun Ray on Facebook regarding the lack of customer service since we never received any call or update from Sun RayReceived a call from Sun Ray on December and told it would be ready in early JanuaryOn January I received a Facebook message saying the ordered would be complete the following weekOn January my husband inquired again where the lid was and was told he was on the listI received another Facebook on January saying the lid was ready for pick upMy husband to pick it up and it was the wrong colourAfter some discussions, the sales manager Darryl said to take the brown lid and use it until the grey one came inIn a heated discussion with the owner he said the lid could not be used and we could either keep the brown lid with the complimentary bromine tablets or return the brown lid and wait for the grey lidI stated I wanted to return it all and get my money backThe owner said that wasn't possibleI contacted Visa and they said we could go through them to get our money back if we returned the brown lidI attempted to return the lid and they refused to take it backI refused to leave the premises until I had it in writing that the grey lid would be here by February or we would be permitted to return the brown lid and get a refundThe owner refusedWe now have a brown lid that we don't want and no guarantee that we will have a grey one any time soonThe owner has stated it will be in by February but refused to put it in writing that if it is not there by then we could return the brown lid and get a refundUPDATE: as of 5:pm Sun Ray owner called my husband and said "the deal is off" due to me posting what has happened thus farApparently the owner feels that refusing to take a return of an incorrect product and promising a refund if the correct product is not provided is unreasonableUPDATE: Have been advised to cease contact with the company other than if they take the incorrect lid back and exchange it for the correct one by February UPDATE: Have been advised to cease contact with the company other than if they take the incorrect lid back and exchange it for the correct one by February UPDATE: No phone call from company receivedAt 4:pm on February 3, I called to ask if our lid was thereI was put on hold and when the salesperson, Darryl returned he stated that the lid was at the warehouse but that Brad Roberts would not release it until he had spoken to my husbandI stated that this was ridiculous and he attempted to say that I agreed to take the brown lid with the free gift of bromine tablets which is not the caseMrRoberts did not call my husband, nor has there been any contact from Sun Ray (as of February 11, 2017)As per my conversation with Visa regarding this situation, I contacted Visa and a dispute has now been filedWe still have a brown lid in our possession that we would like to return and receive our money back so we can purchase a grey hot tub lid
My Husband and I purchased a hot tub from Sun Ray on September 5,The salesman Graham stated that the average delivery is weeks after purchase even though their receipt says they can't guarantee delivery datesAfter we waited the weeks, I called for a delivery dateI was advised that a mcachine in the factory had broken and would be another weeksI called again weeks later and they said there was no change and it would take another weeksI called every weeks until January where I kept getting the same answer, it will be another weeksOn January 7, I received a call From Graham stating that another couple upgraded to another hot tub and that they had one that was farther along in manufacturing process and could be oursI immediately accepted it, however this did not change anything At this point we contacted [redacted] and started the dispute processWhile waiting for [redacted] , I continued communication with Sun RayOn February 10, we were
Sun Ray is such an excellent placeAlways feel welcomeAnd there Hot Tubs are great, that is why we have bought two of their Hot Tubs nowCheers! Don & Carol S., [redacted]
The owner of Sun Ray, Brad, told us that we would have our $deposit refunded business days after Sun Ray received the funds from [redacted] On November 2, [redacted] confirmed to us that Sun Ray received the funds on October We have yet to receive our refundIn fact Brad told us on October that we possibly MAY have our refund by the end of next week (November 10)But he wouldn't commit to an exact dateThat is unacceptableWe entered into a business contract & we fully expect it to be honored Also, Sun Ray is practicing a bait & switch financing programAt the time that we purchased our hot tub, July 30, Sun Ray was advertising a months no paymentOur salesman sold us on that programBut when we got our paperwork from the finance company it stated that our payments would begin in October When we inquired about the differences in dates, our salesman told us the tub we bought didn't qualifyOnly base models qualified & we upgraded with addit
Oct I purchased a hot tub from Sun RayHand written on the top of the contract it was written and verbally committed to 6-week delivery time6-MONTHS later I still did not have a hot tub and could not be told as to when I would have oneTo this day July 31st I still do not have the tubWe disputed the charge with [redacted] only to have the charges reappear stating we signed the agreementWhich we did sign yesAfter many attempts to reach Sun Ray I received a call back, with no help and no information as to when I would be receiving a tub or even how far along the tub wasAt one point the manager told me they were waiting on an order from California to be filled and did not want to have my -cent parts shipped alone because he would have to pay a brokerage fee on that
Ordered a light grey hot lid on November and was told it would be ready in 2-weeksAfter weeks passed my husband went in and asked for an ETAThey said another two weeksHe went again after the two weeks and told it would be another two weeksOn December I posted a review of Sun Ray on Facebook regarding the lack of customer service since we never received any call or update from Sun RayReceived a call from Sun Ray on December and told it would be ready in early JanuaryOn January I received a Facebook message saying the ordered would be complete the following weekOn January my husband inquired again where the lid was and was told he was on the listI received another Facebook on January saying the lid was ready for pick upMy husband to pick it up and it was the wrong colourAfter some discussions, the sales manager Darryl said to take the brown lid and use it until the grey one came inIn a heated discussion with the owner he said the lid could not be used and we could either keep the brown lid with the complimentary bromine tablets or return the brown lid and wait for the grey lidI stated I wanted to return it all and get my money backThe owner said that wasn't possibleI contacted Visa and they said we could go through them to get our money back if we returned the brown lidI attempted to return the lid and they refused to take it backI refused to leave the premises until I had it in writing that the grey lid would be here by February or we would be permitted to return the brown lid and get a refundThe owner refusedWe now have a brown lid that we don't want and no guarantee that we will have a grey one any time soonThe owner has stated it will be in by February but refused to put it in writing that if it is not there by then we could return the brown lid and get a refundUPDATE: as of 5:pm Sun Ray owner called my husband and said "the deal is off" due to me posting what has happened thus farApparently the owner feels that refusing to take a return of an incorrect product and promising a refund if the correct product is not provided is unreasonableUPDATE: Have been advised to cease contact with the company other than if they take the incorrect lid back and exchange it for the correct one by February UPDATE: Have been advised to cease contact with the company other than if they take the incorrect lid back and exchange it for the correct one by February UPDATE: No phone call from company receivedAt 4:pm on February 3, I called to ask if our lid was thereI was put on hold and when the salesperson, Darryl returned he stated that the lid was at the warehouse but that Brad Roberts would not release it until he had spoken to my husbandI stated that this was ridiculous and he attempted to say that I agreed to take the brown lid with the free gift of bromine tablets which is not the caseMrRoberts did not call my husband, nor has there been any contact from Sun Ray (as of February 11, 2017)As per my conversation with Visa regarding this situation, I contacted Visa and a dispute has now been filedWe still have a brown lid in our possession that we would like to return and receive our money back so we can purchase a grey hot tub lid
My Husband and I purchased a hot tub from Sun Ray on September 5,The salesman Graham stated that the average delivery is weeks after purchase even though their receipt says they can't guarantee delivery datesAfter we waited the weeks, I called for a delivery dateI was advised that a mcachine in the factory had broken and would be another weeksI called again weeks later and they said there was no change and it would take another weeksI called every weeks until January where I kept getting the same answer, it will be another weeksOn January 7, I received a call From Graham stating that another couple upgraded to another hot tub and that they had one that was farther along in manufacturing process and could be oursI immediately accepted it, however this did not change anything At this point we contacted [redacted] and started the dispute processWhile waiting for [redacted] , I continued communication with Sun RayOn February 10, we were
Sun Ray is such an excellent placeAlways feel welcomeAnd there Hot Tubs are great, that is why we have bought two of their Hot Tubs nowCheers! Don & Carol S., [redacted]