Parent Custom Homes Reviews (%countItem)
Parent Custom Homes Rating
Address: 13654 Van Buren St NE Ste 400, Ham Lake, Minnesota, United States, 55304-4366
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We were looking into purchasing a lot and building a home with Parent Custom Homes. A lot was identified and a "Lot Hold Agreement" was signed on 2/22/19 (which the executed copy had both parties agree (signed) to exclude draftsman fees from buyer responsibility) and a deposit of $5000 was provided via check. The Lot Hold Agreement (LHA) also states a "non-contingent purchase agreement must be signed as of April 1, 2019 or this agreement shall become null and void” in which a contingent Purchase Agreement was signed on 3/25/2019 (upon executing a Build/Contstruction Agreement); nullifying such agreement. The LHA continues to state “If this agreement becomes null and void as per the terms described above all monies herein paid shall be returned to buyers”. A Purchase Agreement was created and signed to continue holding an alternate lot (as we changed mind from lot 3 to lot 1) while we continued to evaluate and identify the potential to build with Parent Custom Homes (their ability to come in budget). Parent Custom Homes (PCH) had provided a Building/Construction Agreement on 5/24/19 which was never agreed upon, and thus not executed, due to coming in extremely over budget ($200k+). The Purchase Agreement (PA) had no requirements or clauses in which the $5k deposit (now earnest money with transfer from LHA to PA) would cover such draftsman fees. The PA was incomplete as there was no cancellation date in which the contract must be executed by, also it states if not executed by such cancellation date the earnest money is to be refunded.
I have requested a "Cancellation of Purchase Agreement" and return of the Earnest Money; unfortunately Parent Custom Homes is not willing to provide due to draftsman fees costing $5290.
The salesman we have been working with, continually misled us throughout the lot procurement and home design and costing process (providing multiple false claims, often contradicting himself) wasting many hours/days/weeks/months of our time.
From the first time Brook met the ***'s and it was clearly outlined that all drafting fees would be their responsibility.
The lot hold agreement that was sent to the ***'s on 2/19/19 includes this language "If this agreement becomes null and void as per
the terms described above all moneys herein paid shall be returned to the
buyers less the costs of plans and specifications by architect/draftsman,
interior designer, surveyor, engineer or soil testing if any. If these fees exceed the deposit amount, any
overage is the responsibility of the above-mentioned buyer. When a contract is
signed, any amount remaining from this deposit shall be applied toward the down
payment. The funds will be placed in the builder’s regular operating account." I am as confused as anyone reading this complaint as to why The ***'s wouldn't think they were responsible for paying for custom drawn plans, through an independent draftsman as this was given to them in written form as well and verbally on multiple occasions.
In response to PCH being $200k over budget that is nothing short of slander and would request that ***'s immediately retract that statement.
In response to "The salesman we have been working with, continually misled us throughout the lot procurement and home design and costing process (providing multiple false claims, often contradicting himself) wasting many hours/days/weeks/months of our time." Is also slander and would request that the ***'s immediately retract that statement as well.
PCH acknowledges the only reason were not able to come to an agreement with the ***'s was due to budget. The long and short of the why the house the ***'s designed didn't come in budget was due to the square footage and the design of the home they designed simply couldn't be built for the cost per foot that they were expecting.
I am rejecting this response because:
Hello,The responsibility of drafting fees was mentioned prior to
executing the Lot Hold Agreement that PCH’s had provided. The final executed copy of the Lot Hold
Agreement clearly excludes “less the costs
of plans and specifications by architect/draftsman, interior designer,
surveyor, engineer or soil testing if any. If these fees exceed the
deposit amount, any overage is the responsibility of the above-mentioned buyer”. There
should be no confusion on PCH’s part as to this exclusion, a copy of this
executed Lot Hold Agreement is attached and had been provided to PCH on multiple
occasions. PCH was the responsible
party for hiring and outsourcing any related design work to an independent firm.
There were multiple claims
by PCH’s salesman that were not upheld and ultimately PCH was not able to
provide a home within our stated budget and time constraints. A few examples of such false claims: - The salesman stated on 03/22/2019: PCH could replicate the Champlain model for $480k and PCH would honor a build price of $130-$135/square foot (to be able to provide a home within our stated $800k maximum budget). - The salesman provided on 05/254/2019: a home price of $1,066,586 (more than $200k over budget). - The salesman stated on 06/04/2019: the Champlain home cost would increase $100k (total price of $580k) and the $135/square foot price quoted could not be honored ($157+/square foot was provided).Therefore, the requested
retraction of statements will not occur at this time.
With the executed Lot Hold Agreement excluding
such draftsman fees, we continue to seek a refund of the deposit.Thank you,The ***’s
As you will see in the lot hold agreement provided by the ***'s it was not executed between the ***'s and Parent Custom Homes. It was a lot hold between the ***'s and the Developer that the ***'s did not uphold.
Parent Custom Homes would have no reason to strike these lines from a lot hold as it is ALWAYS the customers responsibility to pay for their plans and this is the first time in the existence of our company that anyone has failed to pay us in full for plans that were custom drawn for their family.
There is absolutely no doubt that *** and *** both understood that they were solely responsible for paying for these plans as we discussed this requirement with them on multiple occasions with the first being the first day we met walking up the driveway to a model home I was showing them. In our last conversation before I heard from the Revdex.com *** acknowledged that is what was discussed on that occasion and on multiple occasions to follow until he decided to try and push the expense of the plans drawn for his home to someone else.
If the ***'s wanted to build the model home that they toured on the lot they signed the purchase agreement on it could've been easily done. We discussed there would be additional costs to re-build a home that was built on a city lot on an acreage lot, with private well and septic. The ***'s chose to not re-build this model home but they chose to work with a plan draftsman to create a unique home for themselves...of which now they don't want accept responsibility to compensate the draftsman that they worked with for and extraordinary amount of time providing a service for them.
There was not, and never would be and executed lot hold agreement between PCH and the ***'s or PCH and anyone else that would exclude the costs of plan fees.
Plan fees are ALWAYS the responsibility of the buyers and again...this was made very clear to the ***'s on many occasions including the first day we met.