Paribus

Hello, Several months ago, we began beta testing a new program that uses credit cards with price protection to give our users protection on their purchases for up to days When we initially began testing this program, we were using both *** and *** cards, to some remote success
However, we ran into a couple of speed bumps in regards to the process of those price adjustment claims through *** As a result of this, we unfortunately had to remove *** as a supported price protected card We are working feverishly at being able to support *** and *** cards and ironing those wrinkles that are in our way. We have removed any information on our website that that says that we support *** cards previous to this complaint, as you can see in the two screenshots We are not suggesting users to sign up for a *** card in any way at this time. However, we are still able to provide a service to users with a *** card Using ***, a user can still file those credit card price adjustment claims Paribus is able to provide our users with up to date pricing on the items they previously purchased, so there would be no research required on a users behalf to manually file these claims There would also be no charge from Paribus at all for providing those pricing services for a user. I hope this helps clear things up If you need any further information from us, please let me know. Best,Anthony

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, As you can see by this attachment, the first time we heard from this user regarding this complaint was yesterday, December *** We have not had a chance to service this user and address his complaint before he submitted this claim to you, which feels rather unfair.Please find an
image attached that shows that we have serviced the user within hours of his complaint to our support team His funds have been returned, and his account as been deleted We have found his ideal resolution within hours of receiving this complaint.If you have any other questions, comments or concerns for us, please let me know.Tony

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi [redacted],I am well-aware of how your service works. In fact, another member of the Paribus team responded to me outside of the Revdex.com site with a different explanation and certainly a different tone in addressing the matter. I am aware that you do not sell anything. I think that's obvious from your website and my complaint. Let me recap... At the time of my [redacted] purchase, there was no indication on your website about [redacted] refunds only being applicable to TVs. The email from your team member confirms this. Also, at that time, assistance with the credit card protection program was just being rolled out (confirmed via email by your team member) and - when I last checked - Paribus still didn't offer this assistance for my bank. Recently, I ordered several items from another one of your partners and I'm having the same issue.
 
 This is not my misunderstanding, rather a misrepresentation by Paribus. If you believe otherwise, search the Internet for user ratings (not articles by magazines, etc.) Even just the most recent reviews on your iOS app express the same sentiment as I'm stating. All I'm asking for is the refund I was promised when enrolling in your service. Considering that I've even sent screen shots of price drops to your staff, I don't think that's too much to ask.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,Thank you for informing us of customer complaint. We have contacted the customer and are working directly to clear any misunderstanding. Given the holiday season, we have had heightened volume of customer requests and unfortunately we were unable to respond to our customer in a timely manner. As...

we ramp up our holiday season support operations, responses to our customers will go out at a reasonable timeframe (2 business days). There seems to be a misunderstanding of how our service works by the customer. As is made clear on our full homepage and FAQs (see: [redacted]), Paribus works as an agent to get online shoppers money back after an item they bought goes on sale or drops in price. It does not sell any items to customers and does not enter into any agreements to guarantee a customer a refund for any items that the customer makes with other stores. And though our software makes best efforts to help get money back for customers, unfortunately, it is impossible for us to ensure savings on every price drop as the refunds are not granted directly by Paribus but rather through the merchant the customer made a purchase with. There are a number of reasons why a price drop claim would not be successful and in this case, a refund was impossible. The reason being that [redacted] does not directly refund for price drops (unless the item was a television set subject to [redacted]’s TV Low Price Guarantee). As we make clear to users who have signed up, customers may register for protection via their credit card company (a feature called credit card price protection). For customers that opt-in for this feature, Paribus can help them file claims via their credit card company -- and help them save on items that [redacted] itself will not refund. This feature is only activated if a user opts in and provides the necessary information. In this case, our customer did not opt in to our credit card protection program and therefore Paribus had no way of getting a refund.Additionally, our terms of service agreement that all customers agree to details that Paribus is not responsible for any failure of the service to provide refunds. You can view the entirety here - [redacted]Please let me know if there is any further action necessary.Thank you, Elijah F[redacted] Head of Customer Experience

Hi [redacted],I apologize that your first price drop was not a success, unfortunately it is not possible for Paribus to have gotten the claim in question. We'd have loved to have filed a successful claim for the item, but sadly it was impossible. Refunds are credited directly from retailers and not from Paribus, therefore we cannot offer you the money. Paribus acts as an agent on your behalf, and does not distribute any funds.Paribus is a best attempt software and does not guarantee nor promise any savings. It isn't possible for Paribus to guarantee money and nowhere do we say so, only that we make the best effort we can to save you money. Actual refunds are decided on by the retailers. Shoot me an email at [redacted] (put my name in the subject line) and I'll be happy to look into the issue you mentioned with the other retailer. Plus, I'll be glad to credit your account so that you'll get 100% (no 25% fee applied) of all future successful claims.We're working on more ways to save you money on your purchases (including [redacted]), and I hope we can help you join the many thousands of satisfied Paribus users.Hope you have a happy new year!Elijah