Paris

Paris Incpreformed a foundation repair not a B-Dry Solutions waterproofing repair at her residence The office does not have any records of her calling about the alleged complaint [redacted] noticed a negative review on social media 6/22/and attempted to call her and she did not answer so he and left a message [redacted] clearly had a water issue prior to the installation of the beams as shown by your current waterproofing system that was installed at her residence by another companyI apologize that the solution I offered her was not to their liking, however after speaking with the team that was the only solution the company came up withWe are sorry that she feels this way about this situation, please have her return [redacted] 's call at her conveyance to come up with a possible solution

The original response was written incorrectly What the respondent meant to say was that [redacted] had no record of your request to have the originally proposed solution preformed To get all the information straight and in order we will give a brief review of the sequence of events and our proposed solution that was provided 2-15-& 12-16-- [redacted] ***orporated installed Grip Tite Wall Anchors and Wall Stabilizing I-Beams to prevent structural failure of your foundation walls No waterproofing was preformed, however it was noted that you had existing water issues and an existing base board waterproofing system was already installed at your residence For that very reason special "Double Beams" were installed so that the existing waterproofing system was not compromised 3-28-- Ms [redacted] called our office complaining of water leaking from the I-Beam anchor bolt holes 4-1-- [redacted] spoke with Ms [redacted] and explained to her that she has hydrostatic pressure under her floor which is causing water to pressure up through the path of least resistance, in this case it happened to be our anchor bolts [redacted] told Ms [redacted] that in order to relieve the hydrostatic pressure we would have to install our waterproofing system Ms [redacted] stated that she was not paying for that system and that she wouldn't have done any of this work if she knew this would happen The problem is that Ms [redacted] thinks that we knew she had hydrostatic pressure problems prior to our installation, which is incorrect No person could know ahead of preforming the work that she had a hydrostatic pressure problem under her floor It was not even evident that she had this issue until months post our installation The main issue she has is that her baseboard waterproofing system (which was not installed by us) in her home does not relieve the hydrostatic pressure under her floor because it sits on top of the floor Her baseboard system is a make shift water channeling system Her hydrostatic water issue is completely unrelated to any work that was performed by [redacted] *** After Ms [redacted] said that she would not pay for the waterproofing system [redacted] politely stated that there is nothing else he could offer but did make a statement that he would try to talk to some other guys at the office and see if they had any ideas for stopping the water [redacted] did ask the guys however they confirmed that the only solution, the right solution, is to put in our waterproofing system As of 4-1- [redacted] ***has no record of Ms [redacted] calling to request service or request for the proposed solution (the waterproofing system) be installed in her homeWe have no record of any further issues with any work we performed 6-23-- Rather than calling our office and speaking with anyone, Ms [redacted] simply wrote negative reviews on our facebook page and started this Revdex.com Complaint As soon as [redacted] saw her review on facebook he immediately called her to see what her issue was Ms [redacted] immediately hung up on [redacted] when he called He then proceeded to call her again only to get her Voicemail, in which he did leave a message [redacted] also contacted her Via facebook and asked her to contact our office, she has yet to return any calls as of today 6/28/ The bottom line is that [redacted] ***orporated did not install any waterproofing system in Ms [redacted] 's residence [redacted] made no claims nor executed any contracts to relieve the hydrostatic pressure issue she has at her residence [redacted] would be glad to try some simple sealants on the anchor bolt holes if that is the request of Ms [redacted] , however the proper solution to relieving her hydrostatic pressure issue is to install a waterproofing system Regardless of what Ms [redacted] would like us to do we cannot do so without her contacting us or returning our calls We have employees available to field her calls anytime between 8:AM and 5:PM Monday-Friday yet we have not received one since 3/28/