Park 120 Apartments

Wow. This place just can't help themselves. I have been complaining about them not returning email or phone calls since 7/11/20. After leaving multiple negative reviews for this and other reasons, the property manager Stephanie finally calls me back.

"I've seen your email, as well as your many negative reviews online." That was how she started a voicemail left for me today. We emailed back and forth, during which she claimed she was very responsive to emails (again, it took multiple negative reviews before she even called me back in the first place), claimed she was shocked to see how unhappy I was (meaning she never once saw an email or listened to a voicemail since July of 2020), and even expected me to find them during social functions and check up on them to see if they decided to check emails or voicemails recently (I wouldn't talk shop at the coffee shop with coworkers, why would I make sure the people getting paid to run the place are actually doing it?).

At one point, I asked for her boss' info. Another woman named Stephanie emails me and says the first Stephanie was professional and I should work with her to get things done, as if I haven't been trying to do things correctly since last summer.

Stephanie 1 also claims that yellow water is not their problem, but also says the interim solution I agreed to with the previous company is a permanent solution. Unfortunately, the agreement was verbal (likely intentionally based on their past actions) and there is no proof that it was an interim solution. Even if there was, Stephanie 1 blames the city of Everett for the yellow water. It's actually frustrating that yellow water was mentioned in reviews, Stephanie 1 says she wants to know what my issues are, then says I basically have to just deal with yellow water... Why did she even call me in the first place then?

There's also the issue of safety and security. Homeless people and drug addicts use our laundry rooms for shelter at night since the doors don't close all the way without being pulled hard. It's been like this since I moved in June of 2020. To combat this, management sent an email asking people to close the doors. They also close laundry room doors during the day knowing someone is actually using it, as if that is going to stop the issues at night.

They have also told people, apparently not everyone as I never received an email about it, that we have to pick up key fobs for the front gate that hasn't worked since before I moved in here. While that idea seems good on paper, there are two giant holes in the fence where all of the drug addicts and homeless people come through. I don't think they will need a key fob to enter through the broken fence.

Thanks to this broken fence, we regularly deal with garbage, trash, and feces all over the place. Right now, there is a broken bike frame that started in the parking lot next door last week and has now been in our property for at least three days. Again, this has been an issue since I moved in. At first it was one huge hole, and it has now frown to two major holes in our fence. Good thing we have to pick up key fobs for our gate. I feel protected.

At no time did Stephanie 1 admit any fault. She blamed lack of staff mostly. The kicker was when Stephanie 1 told me that negative reviews are "demoralizing," as if I should not post them to help the staff be happy to do their job.

ATTN: [redacted],This email is in response to a complaint from [redacted] ID [redacted]). Ms [redacted] was only charged for a basic apartment clean & basic carpet clean (the carpet was brand new when she moved in on 2/19/15. She was also charged her final water bill. When...

 Ms [redacted] moved in she had a deposit special and only had to pay a $99 deposit so there wasn’t enough to absorb her move out charges.  We send all the files to our collection company who then notify the resident that they have 30-days to pay. I addressed all of Ms [redacted]’s neighbor complaints timely and professionally. She complained of noise coming from her neighbor’s apartment and every time I went over I could not hear anything therefore I was unable to help her with her issue although I did speak to the neighbor. The one time I spoke with her on the phone I was nice and very professional. I never spoke to her boyfriend on the phone nor would I ever be rude or cut someone off. I sent her receipts for charges and her move in / move out statement. I’m very sorry that she is so upset and would do anything in my power to rectify the issue.Thank you,Jackie M[redacted]425.353.0555Jackie M[redacted] | Community ManagerPark 120 | 120 W Casino Rd | Everett, WA 98204o 425.353.0555 | f 425.353.0766 | [email protected]  Proudly managed by Greystar®Join Greystar® in supporting St. Jude Children's Research Hospital and Camp Hope