Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Talked to *** *** on 2/7/and apologized for confusion and problemsAgreed to send her out a day Guest pass with a 3/31/expiration datefor her to use at her convenience to compensateComplainant agreed to the resolution and was satisfied with result
I left you a message and apologize for the issues you’ve had with your Frequent Parker Rewards
" margin: 0px">When we transitioned to the new program, you should have received Conversion Vouchers that represent the Free days you had left in your account when the old program ended
Based on your parking last year, you were placed in the Gold Tier in the new Program and should have received Coupons for up to free days and your new Gold member card
Since you apparently didn’t receive those, one of our agents credited you $toward your $reservation from April 15h to April 23rd and also mailed vouchers to replace the ones you didn’t receive and apparently you didn’t receive those either
Presuming you did not receive the Conversion Vouchers or your Gold Membership kit with coupons worth up to free days, you should have had Free Days missing, minus the stay you had from April 15th to April 23rd (Days) leaving a balance of DaysI will issue a refund for $representing the balance of that stay and send you vouchers for the five additional daysUnfortunately I am not able to offer a cash refund for free days as you requested
Also, it looks like a new card was ordered for you on 4-(Presumably in place of the one you did not receive) If you do park with us in the future, please used that card: ***
If your current address is not *** ** *** *** *** *** *** ** ***, please let us know as soon as possible
I apologize for all of this confusion
We do value and appreciate your business and are working hard every day to earn it
Best Regards,
*** ***
Good afternoon,
In regard to the complaint received from *** *** on 2/3/16, her problem has been addressed and an explanation of our
policy on free certificates from the previous operator/tenant was further clarified
Talked to *** *** on 2/7/and apologized for confusion and problemsAgreed to send her out a day Guest pass with a 3/31/expiration datefor her to use at her convenience to compensateComplainant agreed to the resolution and was satisfied with result.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Talked to *** *** on 2/7/and apologized for confusion and problemsAgreed to send her out a day Guest pass with a 3/31/expiration datefor her to use at her convenience to compensateComplainant agreed to the resolution and was satisfied with result
I left you a message and apologize for the issues you’ve had with your Frequent Parker Rewards
" margin: 0px">When we transitioned to the new program, you should have received Conversion Vouchers that represent the Free days you had left in your account when the old program ended
Based on your parking last year, you were placed in the Gold Tier in the new Program and should have received Coupons for up to free days and your new Gold member card
Since you apparently didn’t receive those, one of our agents credited you $toward your $reservation from April 15h to April 23rd and also mailed vouchers to replace the ones you didn’t receive and apparently you didn’t receive those either
Presuming you did not receive the Conversion Vouchers or your Gold Membership kit with coupons worth up to free days, you should have had Free Days missing, minus the stay you had from April 15th to April 23rd (Days) leaving a balance of DaysI will issue a refund for $representing the balance of that stay and send you vouchers for the five additional daysUnfortunately I am not able to offer a cash refund for free days as you requested
Also, it looks like a new card was ordered for you on 4-(Presumably in place of the one you did not receive) If you do park with us in the future, please used that card: ***
If your current address is not *** ** *** *** *** *** *** ** ***, please let us know as soon as possible
I apologize for all of this confusion
We do value and appreciate your business and are working hard every day to earn it
Best Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Good afternoon,
In regard to the complaint received from *** *** on 2/3/16, her problem has been addressed and an explanation of our
policy on free certificates from the previous operator/tenant was further clarified
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Talked to *** *** on 2/7/and apologized for confusion and problemsAgreed to send her out a day Guest pass with a 3/31/expiration datefor her to use at her convenience to compensateComplainant agreed to the resolution and was satisfied with result.