Complaint: [redacted] I am rejecting this response because the matter is not yet closed We accepted that there was non wear-and-tear damage for which we were liable (I stated this in my complaint), but the security deposit statement, finally received 8JULafter days of waiting (and after filing this complaint), still does not show a breakdown for wear and tear or indicate the actual contractor receipts/costs or work done Parkis sloppy and slow at the expense of their clients They operate just inside the bounds of the law to provide a "legally sufficient" estimate of costs (attached), which is basically a ticket to hold thousands of dollars of client money until they finally get around to completing work at their leisure and sending a bill--in this case, days after move-out During this time, there will be no communication unless initiated by the client (and even then, it will be terse, rude, or unhelpful), and the explanation for the work (final security deposit statement; attached) will not cover any useful details, despite the client asking for them repeatedly I have requested the break-down of wear-and-tear expenses vs repair expenses, as well as expenses which were not on the original estimate (dishwasher) I await Park52's response with a detailed breakdown of work performed and costs Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
The r&r is to remove and reset the item so the work could be doneI spoke with the owner and they agreed to remove all r&r chargesWe will adjust your account by $and the outstanding balance to be paid is $
In response to Mr [redacted] complaint-The lease agreement signed on February by Mrand Mrs [redacted] explains how to give proper notice to vacateWe did not receive written notice in our office until May 18, which means the tenant is responsible for June rent.At move in the [redacted] signed a lease agreement and a move in condition reportThere were not pet stains in the carpet and the home was clean and move in readyAttached you will find a copy the Mrand Mrs [redacted] lease to see the requirements of giving notice, move out report and move out photos.A preliminary deposit report was sent out in compliance with landlord tenant law on June 24th, after they turned in their keysA final report/refund will go out next weekThe home did re-rent during the month of June and Mrand Mrs [redacted] will receive a partial refund for rentThe home that Mrand Mrs [redacted] rented was not returned to Park in like condition minus wear and tear and our office took the appropriate action on behalf of the owner.Park works with many military families both as tenants and owners of rental homes and our goal is to teat everyone fairly and in accordance to Washington State landlord tenant law.Please feel free to contact our office with any questions.Carrie ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because the matter is not yet closed We accepted that there was non wear-and-tear damage for which we were liable (I stated this in my complaint), but the security deposit statement, finally received 8JULafter days of waiting (and after filing this complaint), still does not show a breakdown for wear and tear or indicate the actual contractor receipts/costs or work done Parkis sloppy and slow at the expense of their clients They operate just inside the bounds of the law to provide a "legally sufficient" estimate of costs (attached), which is basically a ticket to hold thousands of dollars of client money until they finally get around to completing work at their leisure and sending a bill--in this case, days after move-out During this time, there will be no communication unless initiated by the client (and even then, it will be terse, rude, or unhelpful), and the explanation for the work (final security deposit statement; attached) will not cover any useful details, despite the client asking for them repeatedly I have requested the break-down of wear-and-tear expenses vs repair expenses, as well as expenses which were not on the original estimate (dishwasher) I await Park52's response with a detailed breakdown of work performed and costs Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
The r&r is to remove and reset the item so the work could be doneI spoke with the owner and they agreed to remove all r&r chargesWe will adjust your account by $and the outstanding balance to be paid is $
In response to Mr [redacted] complaint-The lease agreement signed on February by Mrand Mrs [redacted] explains how to give proper notice to vacateWe did not receive written notice in our office until May 18, which means the tenant is responsible for June rent.At move in the [redacted] signed a lease agreement and a move in condition reportThere were not pet stains in the carpet and the home was clean and move in readyAttached you will find a copy the Mrand Mrs [redacted] lease to see the requirements of giving notice, move out report and move out photos.A preliminary deposit report was sent out in compliance with landlord tenant law on June 24th, after they turned in their keysA final report/refund will go out next weekThe home did re-rent during the month of June and Mrand Mrs [redacted] will receive a partial refund for rentThe home that Mrand Mrs [redacted] rented was not returned to Park in like condition minus wear and tear and our office took the appropriate action on behalf of the owner.Park works with many military families both as tenants and owners of rental homes and our goal is to teat everyone fairly and in accordance to Washington State landlord tenant law.Please feel free to contact our office with any questions.Carrie ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***