Park America, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because *** *** contacted me with the attached letterI responded explaining my response, which is below Instead of attempting to resolve the matter I felt the response was rather disrespectful, as to accuse me that I am perhaps lying about not receiving my permit The truth of the matter is that when I have asked for verification of where my permit was mailed, that information has also not been providedAll I am asking, is for the matter to be resolvedIf my payment is received, that the permit is mailed to the address provided None of those matters, have been addressed
Regards,
*** *** My Response
Hello *** ***
Thank you for your response However, I was not informed when I received my permit that payment had to be received by the 15th of each monthI was told to send out my payment mid-month, which is what I have done I also see when the payment posts to my accountIn addition, this is the second replacement permit I have received within three days of submitting the requests for a new one with no issue with delivery However, for both instances, I have never received the original permit that was potentially sent out Lastly, each time I have inquired about my permit, it has always been potentially shipped out on a Saturday
I understand that the mail cannot be controlled, but I find it highly unlikely that there is an issue with my mail delivery, when I receive the replacement permit with no issues Again, I have never received the original permits, only the replacementsI just want to ensure that when my payment is received, that my permit is mailed out To have to ask for a replacement permit on more than one occasion, and actually receive the replacement and not the original, illustrates to me that my permit was never mailed out to meThank you,
*** ***
Response from *** ***
It has always been mailed to the address you provide on the labelIt's strange that you're only one of about four a quarter that don't get the permit out of about four thousand that are mailedHave a good night

April 24th, 2015Revdex.com Serving Metro Washington DC and Eastern PA 1337 North Front Street Harrisburg, PA 17102To Whom It May Concern:I have spoken with the customer who filed this complaint and understand her frustration. We have issued her an apology and are sending a refund for the...

cost of her valet parking on the evening of April 7th, We are sorry that she had received a ticket from the Philadelphia Parking Authority but in the course of our conversation, the customer understood that we could not take liability for the PPA ticket because we had not yet taken custody of her vehicle. Although the Park America representative who originally communicated with the customer is a senior manager in handling customer service and the street valet operations for our company, we could have done a much more thorough job in our communications with her. For this we have extended our apologies and will manage these situations better in the future. The customer very nicely accepted our apology.Respectfully submitted,
Ned E[redacted]Vice President Park America, Inc.

October 9, 2014
In reference to the above claim, we send permits to our customers usually the same or next day we get payment by US MAll. We cannot control the length of time it takes for the postal service to deliver the mail we send. That's why we ask for payment to be made by the...

fifteenth of start of the month due. We have sent a second permit and request that if the original permit arrives, that [redacted] return it so we don't tow or ticket that permit.
We get over 4,000 requests for quarterly permits and once they leave here, we have no control.
Yours truly,
Les W.

Review: My problem begin on 06/05/2013, Park America has a parking lot located at [redacted] ###-###-#### on the date above I entered the lot to park my car I was directed to the back right side of the lot by one of the attendants from the booth I was asked what time I was leaving for the day and proceeded to park. Once I parked my car I placed my keys in the metal box on hook number 4 and closed the box.

Upon return to the lot the parking attendant was not visibly present and I retrieved my keys from the open box. As everyone do, when returning to the lot I proceed to my car to find white paint and scratches on my front left bumper. I proceeded to look around the lot for the attendant to let him know that my car was damaged. After five minutes he surface. I showed him my car and ask what the procedure was for accidents which occur. He indicated he was not aware and I would need to speak with the Supervisor in the morning. I proceeded to ask if a accident report needed to be filled out. He indicated he was not sure that I would need to speak with the supervisor and he would take care of everything. I took pictures of my car and he wrote down the date and time and make and model of my car my name and number.

This lot has a monthly cost of $140.00 which was paid every month. The next morning I proceeded to speak with the supervisor who was are of my complaint when I pulled up he begin walking to the left side of my bumper as I proceeded to get out the car, The attendant states I know. I asked what the procedure for accidents that occur in the lot. He at this time indicated to me that he was not sure and that I needed to call the Manager responsible for the lot. He gave me the manager name and number [redacted], ###-###-#### call him he will take care of everything. I indicated that is the same thing he said last night but that you would take care of everything. He proceeds to say no you will need to contact [redacted] he handles all accidents.

I went to my desk and phones [redacted] as I begin to explain to him about my car being damaged he start laughing which I thought was very unprofessional. I continue to explain thinking maybe something caught his eye he thought was funny. He asked where I was parked I explained in the lot when the attendant instructed. He did the attendant take your keys. I said no the attendant takes no one keys we put them in the lock box at the booth. He said that is right but he cannot prove that my keys were in the lock box and you know that saying you is [redacted] OUT! And he started laughing again. For the life of me I do not know why this man is working for this company. I than ask so you telling me this is what you do to people. I told him I was going to file a complaint. He laughed again to say that he go though this all the time and it mean nothing to him. I cannot prove a thing.

I than asked what type of assurance did the lot have for such accidents. He indicated that as long as your keys were in the lock box than your car would be repaired. I said then I am confused, that is what I just explained to you he indicated they will check with the attendants and get back to me. I said why did you not say that in the beginning instead of the things you said. Of course I had to call him back he never got back to me. He indicated that the attendant at the lat indicated that my car was not damage and that I did not have my keys in the lock box. I told him they were not telling the truth. He said I will check with them again. So I wait.

By the time I returned to my car I noticed the white paint was washed off as though I did not have an accident at all. I was livid. The black mark and the scratches are still on the bumper. I have never experienced such actions before. This same say I informed the manager to such actions and again he laughed and nothing was done to repair my car. I phoned the company to request the return of my monthly payment because I wish no longer to user the lot due to very bad practices. I was told the money would be returned. About two weeks later I called back to check the status on the return of my money and was told by the Gentleman ** that he did not want to get involved but he was told by [redacted] not to return my money. ** told me I would tell you something but again I do not want to get involved. He said what I can tell you is it’s not right and you need to raise questions.

I called back to the front desk to file a complaint and asked if [redacted] was the CEO of this company. I was informed he was not. I explained the problem and was told that he do not have the right to tell you that. You are entitled to a refund. The lady did not want to disclose her name but went on to take my information to process my return. To this day I still did not get my return and no repairs were made to my car.

It is really a shame that there are businesses get to do what they want and treat customers any kind of way and get away with it. This company is not practicing good business.Desired Settlement: Basically looking for my car to be reapired it was damaged on their lot. This is what liability insurance is for.

Business

Response:

Please see attached response.

Review: I received a parking ticket in the [redacted] Park & Ride permit lot on Tuesday, July 2nd, 2013. This is not my normal commute but due to an unusual circumstance I did not have much choice…usually I would have parked in the daily parking lot C that is $2 per day, however there were no spaces were available. Being that I was running late for work, I chose to park in the permit lot B where there was an available spot…and if I could have paid the $2 to use that spot for that day I would have…but that was not an option. In fact there are no alternate parking options when the Park & Ride’s daily lot C is full. If you park in the retail store lots your car will definitely get towed, so I chose the lesser of the 2-evils.

I’ve attempted to contact this company on 2-occasions and nobody has gotten back to me to discuss future alternatives so I will not incur another parking ticket, nor will this ticket be forgiven due to having no other parking options! If I do not pay this unfair ticket within 15-days obviously the violation amount will increase and I feel the company is purposely not getting back to me for this reason. I would like to make this business practice known so that others will be aware.Desired Settlement: I would like the ticket to be reduced or forgiven due to insufficient alternatives, and the fact that I do not use this facility on a daily basis.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do believe others will complain of their unfair business practice in the future since my complaint was not addressed until I brought it the attention of the Revdex.com.

Thank you for you help in this matter.

Regards,

Review: Before the end of my permit term for the train station, I submit my payment for the next permit quarter mid-month to Park America, as advised by their customer service. Since, I have had my permit, I have had late delivery of my permit. The last permit I was informed was mailed out, but it never was. I received constant run around, and told that they could not control the mail. After constant back and forth, I had finally received my permit. This last time, I still have not received my permit for the fourth quarter. When I requested a status update, I was told it was mailed on the 27th, which was a Saturday, and it has been an entire week, and I have still not received my permit. I feel that if I submit my payment on time, I should receive my permit promptly, without having to constantly contact customer service, and receive the run around. It is unfair, especially, when I can see when the check posts to my account that it was cashed by their company, but I still do not have a permit to display at the train station.Desired Settlement: I would like to receive my permit, as well as, receive my future permits on time, so that I do not have to worry about not having it for parking at the train station.

Business

Response:

October 9, 2014In reference to the above claim, we send permits to our customers usually the same or next day we get payment by US MAll. We cannot control the length of time it takes for the postal service to deliver the mail we send. That's why we ask for payment to be made by the fifteenth of start of the month due. We have sent a second permit and request that if the original permit arrives, that [redacted] return it so we don't tow or ticket that permit.We get over 4,000 requests for quarterly permits and once they leave here, we have no control.Yours truly,Les W.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because [redacted] contacted me with the attached letter. I responded explaining my response, which is below. Instead of attempting to resolve the matter I felt the response was rather disrespectful, as to accuse me that I am perhaps lying about not receiving my permit. The truth of the matter is that when I have asked for verification of where my permit was mailed, that information has also not been provided.