Park America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 13, 2016Dear [redacted] , [redacted] is way out of lineShe screamed at our staff and threatened them so that they would agree to anything just to get rid of herShe has been threatening and accusing tone throughout the whole process not once has she handled this in a calm rational mannerMrB [redacted] would never be rudeThis is not his demeanorHe was trained in Hospitality at the Five Star [redacted] HotelOur employees did nothing that she is accusing them of None of us are deceitful and liars as she statesIf our service was so terrible why would she tip $10.00, and why would our valet lie to her and try and hide a parking ticketThe two valets she dealt with are good hard working [redacted] men, who have worked for us for a number of yearsThey are honest, dependable, and are not penalized by us if the customers are given tickets by the parking authorityThey are paid hourly wages and keep their tips.We do not understand why [redacted] is so belligerentWe are sorry that she feels so strongly about this situation, but sometimes things can be solved easily by just being niceThis was not a life and death situationWe paid for the parking ticket but since our valets in our facility did nothing wrong, we do not feel she is entitled to get back the parking charge and the tipIf the Revdex.com feels otherwise please let us know.Sincerely, [redacted] Esq.Head Counsel for Park America

Dear [redacted] ,We are in receipt of the complaint from [redacted] ***, we have searched our records and cannot find any mistake on our endHowever, to be fair we will be refunding [redacted] $and have notified her of this decision via the email address she provided.Sincerely,Brian LExecutive Vice President

April 24th, 2015Revdex.com Serving Metro Washington DC and Eastern PA North Front Street Harrisburg, PA 17102To Whom It May Concern:I have spoken with the customer who filed this complaint and understand her frustrationWe have issued her an apology and are sending a refund for the cost of her valet parking on the evening of April 7th, We are sorry that she had received a ticket from the Philadelphia Parking Authority but in the course of our conversation, the customer understood that we could not take liability for the PPA ticket because we had not yet taken custody of her vehicleAlthough the Park America representative who originally communicated with the customer is a senior manager in handling customer service and the street valet operations for our company, we could have done a much more thorough job in our communications with herFor this we have extended our apologies and will manage these situations better in the futureThe customer very nicely accepted our apology.Respectfully submitted,Ned E [redacted] Vice President Park America, Inc

October 9, In reference to the above claim, we send permits to our customers usually the same or next day we get payment by US MAllWe cannot control the length of time it takes for the postal service to deliver the mail we sendThat's why we ask for payment to be made by the fifteenth of start of the month dueWe have sent a second permit and request that if the original permit arrives, that [redacted] return it so we don't tow or ticket that permitWe get over 4,requests for quarterly permits and once they leave here, we have no controlYours truly, Les W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Since a claim form was not provided by Park America when requested by the Policy Holder at the time that the Vehicle was returned with damage, the Policy Holder submitted their claim via email directly to [redacted] at that time, prior to leaving the Garage (see attachment).A claim was also filed with the Insurance Carrier at that time, prior to leaving the Garage Since that time, the Insurance Carrier has corresponded with Park America on behalf of the Policy Holder Despite the fact that employees of Park America do not recall this incident, two other witnesses will submit statements substantiating the Policy Holder's account of events.The assertion that the damage caused to the vehicle is uncharacteristic of the type of damage that might be caused by a valet attendant is unsubstantiated, particularly in consideration of the fact that the valet attendant removed residual paint from the obviously fresh scratch at the time that the Vehicle was returned to the Policy Holder Regards, [redacted] ***

February 8, 2017Dear Revdex.com;In reference to the above complaint number, we have thirty of these machines throughout the east coast and have little trouble with the cold weatherThe manufacturer feels that it is possible that the new or fairly new bills are what's causing the problem.Please ask *** [redacted] to use older bills which will probably grab better in the machine and hopefully there won't be a problem.We have voided his ticket if [redacted] ***.Sincerely,Tom B

Review: The Park America facility located at [redacted] in [redacted] Washington, DC has THE worse business practices I have ever witnessed. This facility has an "early-bird" rate of $13 if you arrive before 8am daily. However, whenever you attempt to park there prior to 8am the workers always say they are full.

This morning I witnessed the parking guy move the sign at 8am and take a customer's money. The guy moved the sign once the price increased to $19. I couldn't believe it; especially after I was told the garage was full 5 minutes prior. I work in that building and took the elevator down to the garage this morning and the first floor was half empty.

These business practices are unacceptable and it is outrageous for the personnel to think it is acceptable to lie to customers and take deceitful measures to increase their revenue.Desired Settlement: A change in their business practice and for customer's to be able to take advantage of their discounted rate. The rate should be lowered to $10 for an early bird special.

Business

Response:

September 25, 2014Dear [redacted] – Representative of The Revdex.com,This letter is in response to your letter dated Friday, September 19, 2014 concerning complaint I.D. # [redacted].We regret that this has escalated to this point and in good faith wish to resolve this matter amicably.The garage in question, [redacted], has three types of clients. Monthlies, both tenant and non-tenants, Daily Transient Tenants, and Daily Transient Non-tents. Of the three types of clients, two of them can never be denied parking service / access. Those two client types are the Monthlies and the Daily Transient tenants. This is both a contractual obligation as well as a matter of procedure for Park America.With that being said, in order to make sure that we have space for the tenants, both daily and monthly, of the building, and the non-tenant monthlies, we have divided the garage into sections for each client type. The section that is used for Daily transient Non - Tenant clients general fills very quickly and at that point the garage sign is posted indicating that the garage is "Temporarily full- Monthlies and Tenants only”. The garage at that point generally has plenty of empty spaces. However, if we keep accepting vehicles they will filí and there will be no room for tenarts. The garage is reopened, to the general public, only when it has been determined that all tenants have entered for the day. This determination is based on counts, client recognition, and experience managing this facility.The above procedure is designed and used to make sure that the building tenants be provided parking service and access. It is a contractual and procedural consideration, not a financial consideration. Furthermore, this procedure is common practice in the parking industry here in Washington DC.The person that filed this complaint had a few points that I would like to respond to on a point by point basis.1. Compaint =This facility has an "Early Bird" rate of $13.00 if you arrive before 8am daily. However, whenever you attempt to park there prior to 8am the workers always say they are full"Response -The financial daily reports submitted by the garage manager have anywhere from a rare low of 90 vehicles to a high of 130 vehicles parking, every day, at the “Early Bird" rate of $13.00. The characterization asserted by the submitter of this complaint that “The workers always say they are full” is inaccurate, at best.2. Compaint =“This morning witnessed the parking guy move the sign at 8am and take a customer's money.”Response - The staff are supposed to place or remove the closed sign when we reach the point where the amount of vacant spaces is sufficient for the expected incoming tenants or the expected incoming tenants have been determined to have entered. This is done for the interest of the tenants. Also, the money exchanged was a client paying in advance who had already entered the garage prior to the sign being posted.It is rare, but some parkers prefer to pay upfront for some reason.3. Compaint =“The guy moved the sign once the price increased to $19,00”Response: Again and as stated above, The staff are supposed to place or remove the closed sign when we reach the point where the amount of vacant spaces is sufficient for the expected incoming tenants or the expected incoming tenants have been determined to have entered, The posting of the sign or its' removal may vary in time depending on how busy the day is. In addition, placing the sign that we are closed, needlessly, goes against the financial interest of our contracting client and is in contra to our fiduciary responsibilities. Once the closed sign is posted we do not receive any more vehicles unless they are tenants. Lastly, the sign is removed once it is determined that all expected tenants have entered. Again, the removal time may vary. it should be noted, that the sign may be posted or removed based, first and foremost, on the interests of the tenants, irrespective of the posted rate time frames. This is a common practice in the parking industry here in Washington DC.4. Compaint =“I was told the garage was full 5 minutes prior" Response: | can only assume that the sign was posted for awhile and it was determined that it could be removed and that vehicles of the general public could now be accepted. Again, the posting of the sign or its’ removal may vary in time depending on how busy the day is.5. Compaint:“I work in that building and took the elevator down to the garage this morning and the first floor was half empty.”Response =As stated above, The staff are supposed to place or remove the closed sign when we reach the point where the amount of vacant spaces is sufficient for the expected incoming tenants. The floor was half full for this reason. Again, this is a common practice in the parking industry here in Washington. Upon questioning the staff, I was informed that the submitter was not recognized as a tenant nor did she identify herself as such. If the contrary had occurred, she would not have been denied parking privilages. According to my staff, she is a regular parker, but an infrequent one.Compaint = These business practices are unacceptable and it is outrageous for the personnel to think it isacceptable to lie to customers and take deceitful measures to increase their revenue.”Response : These business practices are common in the Parking Industry here in Washington and are widely accepted by all concerned. The staff did not lie to anyone and have been conducting these practices for years with no complaints from anyone. The submitter of this complaint has parked regularly with us for quite some time and this is first we have heard of this. Lastly, it is not the staff's revenue. They receive the same pay irrespective of the financial performance of the garage and the same holds true for Park America as the contractor running the garage.Now, with regard to the "Desired outcome” portion of this complaint we respond in the following manner:Requested Desired outcome.“Change in their business practice and for customers’ to be able to take advantage of their discounted rate. The rate should be lowered to $10.00 for an early bird special,Response: As stated above, the practices in question are a parking industry common practice widely accepted by all concerned. As such we will not change our procedures.As stated above, we have anywhere from 90 to 130 early bird special rate tickets a day.Plenty of clients are taking advantage of this offer everyday without any complaints. The rates are derived from market analysis surveys and are suggested to the property Management of the building for approval. For what it is worth, the current early bird rate is the lowest in that sector of the city. We are not inclined to acquiesce to the request of lowering it further.Having said all this, we do value every client and we pride ourselves on customer service.Perhaps an accommodation can be reached. Please contact me to discuss this further or have the submitter contact me directly. My contact information is below.SincerelyYuri F,Vice President