Park Animal Hospital, Inc.

Revdex.com:I will tentatively accept this response for now despite the fact the agreement is not completely settledThe company states they are trying to find me a replacement vehicle
reference to complaint ID ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***i agree i
SIGNED as is warranty, but THE MAZDA DEALERSHIP response offering me 500$ FOR MY CAR WAS AN INSULT TO MY INTELLIGENCETHEREFORE I KEEP DOINGS BAD REFERRALS FOR "AS IS CARS" OFFERINGS
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This is a copy of the title, but I still do not have an official (legal) copy in hand to provide to my bank. I still need them to provide me with an original or state provided duplicate
Regards,
*** *** ***

The title we sent is indeed a valid legal title that is accepted by the State of Texas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***, Roger Beasley Mazda, they gave me a vehicle service contract for my Mazda 5, it will expire in Dec24, That what we bought in Dec, .I appreciate your help very muchAgain thank you.Sincerely,*** ***

we obtained another duplicate title for customer and have sent to him via overnight delivery.

I have no problem keeping case open my initial response clearly stated that we had contacted customer and were working on resolution we never indicated that the issue had been resolved

Complaint: [redacted]
I am rejecting this response because:I have now received a new temporary tag that is good through early November.  I've gotten word from my bank that they finally received a duplicate title; however, I was also told that the dealership didn't sign the title, so right now it's still invalid until they obtain a signature; transferring the car/title ownership.
Regards,
[redacted]

it is my understanding that we don't have any outstanding issues with this customer

Complaint: [redacted]
I am rejecting this response because:  They still haven"t solve the problem. Yesterday 2/25/16 Talked to [redacted] ( Service Director ) he said it could be any day, that he will get the extended policy  Straightened out.
Regards,
[redacted]

This 2016 Dodge Dart was indeed previously owned by one of our technicians.  He purchased the vehicle new and traded it in on a Mazda Speed 3.  Roger Beasley Mazda Georgetown performed a Used Vehicle Inspection on this 2016 Dodge Dart shortly after it was traded.  That used...

vehicle inspection was completed on March 3, 2017.  This used vehicle inspection was completed more than two weeks prior to Ms. [redacted] purchase of this 2016 Dodge Dart.  The vehicle had 39,313 miles on it when purchased by Ms. [redacted].  On April 17, 2017 Ms. [redacted] returned vehicle stating that her husband said a used vehicle inspection was never completed.  She mentioned a color difference on the wheels.  We repaired the wheel issue at no cost to Ms. [redacted] and verified that the UVI had already been completed.  On May 31, 2017 the 2016 Dodge Dart was brought to Roger Beasley Mazda Killeen with a rough idle.  The vehicle needed a right side motor mount and ignition coil replaced to resolve this problem.  The repairs were covered by combination of extended warranty and dealership goodwill.  Ms. [redacted] was provided with a loaner vehicle at no cost while we performed the repaired on her vehicle.On June 6, 2017 Ms. [redacted] came to Roger Beasley Mazda of Georgetown wanting to trade in their 2016 Dodge Dart on a 2014 Mazda 3.  Unfortunately we were unable to complete this transaction because we could not obtain financing.On October 3, 2017 the vehicle came back to Roger Beasley Mazda Killen with dead battery.  We replaced the battery at no cost to customer.  The vehicle had 50,048 miles on it when we replaced this battery.We would be more than happy to trade the customer out of this vehicle into a different vehicle if they are unhappy but unfortunately their current credit score has made it difficult for us to get any lenders to approve financing of such a transaction.

we are in contact with customer and working on resolution

It is my understanding that we resolved this issue directly with customer

Mr. [redacted] was clearly aware of the "AS IS" status of vehicle when he purchased this 2004 Mazda RX8.I have attached two separate documents that he signed at time of purchase.

Complaint: [redacted]
I am rejecting this response because: The company has contacted me and is in the process of replacing my vehicle with a comparable replacement, this has not yet taken place and I do not want to close my complaint until the process is complete.
Regards,
[redacted]