Park Chrysler Jeep

Initial Business Response /* (1000, 6, 2015/09/28) */
*** brought his vehicle in running roughHe stated he had it at another shop and that shop advised him he needed a computerThe vehicle had a battery and engine light onIt ran very rough barely idled and stalled
Our initial
diagnosis was the alternator was badKevin approved these repairs and we replaced the alternatorWe cleared Battery codes and electrical system was charging properlyLight did not come back on
With regards to the MisfireMr*** has been provided all of our diagnostic informationWe have followed the service procedures as we shouldDuring the diagnosis of the misfire we have replaced spark plugs, coil, and intake gasketsWe have also performed a leak down test to verify that the engine did not have a larger obvious internal issue
While performing these repairs we noted that the engine and many other parts were not original to the vehicleAfter contacting the customer, Mr***, we were told the vehicle was a prior salvage vehicle and was in some sort of fireThis information had not been previously provided to usWe met with the customer and advised him we were very concerned with the state the car was put togetherWe told him were not comfortable with asking him to spend any more money based on what we were seeing and because we could not identify with the fire repairsWe also felt the repair costs would be greater than the value of the vehicle
Acting on the customer best interest, I lowered the parts to employee pricing and I reduced the labor greatlyWe have over hours into the diagnostics of the vehicle of which we are only charging for hours and at half or ratePlease keep in mind the customer had approved all work
The customer needs to pick up his vehicle and pay the balance of $We will be happy to help Mr*** facilitate that
Initial Consumer Rebuttal /* (3000, 8, 2015/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership is not being truthful in their response, in my opinion
-We had the car at this dealership several yrs ago and advised that it was a "salvaged" vehicle
-They replaced the alternator and it did not fix the problem of the misfire which is what I brought it in for
-The dealer (Ali) advised that they needed to replace the fuel injector and that proper function of the alternator was DEPENDENT on a new fuel injectorI do not believe that this is trueI told them I would agree to this repair only if it would positively, for a fact, fix the misfire problemDuring this conversation, I asked to have the faulty alternator and other parts returned to usAli advised that they no longer had the parts, they had already been "sent back"After replacing the fuel injector it still did not fix the misfire and I did not receive the old fuel injector back, either, as requested
-After several weeks and many calls to the dealership (that went unreturned), I felt I had to physically go to the dealership to get the statusThey still did not know what the problem was but finally stated they would "put their best guy" on it and advised they had only put in hrsof labor in weeks
-They asked me to allow them to perform $more work on the vehicle so they are not being truthful when they say they "were not comfortable with asking him to spend any more money"
-On 9/16, prior to any disagreement, I asked for and was faxed a copy of the bill that ONLY shows a total of hours of labor in the weeks the car was therePLEASE NOTE: only after the dealer was made aware of our complaint did they submit a different "revised/doctored" bill to usI will provide both bills to you for reviewSo when they say they put hours of labor into the vehicle and say that they have reduced the price for us, this is not true based on the original bill we have
-In addition, after discussing with and disagreeing with Steve ***, Operations Mgr regarding the situation with the vehicle, I asked him to put the ORIGINAL parts back in the vehicleHe said he would, but he would charge me an additional $to do soI find this VERY suspect since we had previously been told that they no longer had our old parts
-I would also like to note that immediately after the dealership was aware of my Revdex.com filing and before this complaint could even begin to be resolved, Mr*** called to advise me he would begin charging me a fee of $40/day to "store my vehicle"I felt bullied into paying the bill to obtain my vehicle to avoid incurring further fees to this dealership even though the matter has not been resolvedBecause of what I feel is lack of honesty, integrity and knowledge of this dealership, I did not feel comfortable leaving my vehicle thereI had to have the vehicle towed since it is no longer in running condition, even though it was drivable when I brought it to Chrysler
Final Business Response /* (4000, 11, 2015/10/19) */
Our explanation has been previously documentedWe have tried to guide Mr*** through the repair and helped make informed decision about the vehicleThat includes not asking him to continue to spend money to repair a vehicle we believe will have repair costs past the value
To address Mr***'s concern about only hours being billed on the ROThat is in fact the only amount we had authorized by him thus it is reflected on his work orderI also reduced the cost per hour as previously statedThe actual time we have into the vehicle is over hoursThat time is reflected in our internal time management system
The additional information given by Mr*** does not change our positionThis is our final response
Stephen ***
Operations Manager
Park Chrysler Jeep

Response received via e-mail to Revdex.com: I personally met with *** *** and her husband in our service drive on 2/17/17. They noticed a crack in the C pillar passenger side after they had had the vehicle in for an oil change and initially alleged that the crack occurred as a result of that
oil change. After inspection of the vehicle, it appeared that it in all likelihood was the result of a crack in body putty that may have been used to repair the vehicle. Neither of them could assure that the crack wasn’t there before the oil change. Our oil change process simply rolls the vehicle on a ramp and the car is not lifted from the ground therefore damage of this nature is highly unlikely to have been a result of the oil change Because of my thought that it looked like cracked body putty, they asked if they could see a car fax on the vehicle. I obliged and in fact there was an accident on the vehicle but the location and the extent of the damage were not detailed. It is that Park and other dealers produce Carfax report when asked for them, not in every showing of a pre owned vehicle. *** asked if I would split the cost of the repair with them. I suggested that I didn’t agree to splitting anything until I knew the magnitude of the damage, but was willing to do something as a good will gesture. Approximately a week later Mr*** came to my office and indicated he had an estimate for $764. We both thought it was a bit high but I told him I was willing to pay half of the cost. He said that he was going to get a second estimate. About a week to days ago, a sales associate asked me if Park would pay for the entire bill. I told him to share with the customer my continued willingness to pay for half. I was totally unaware of any electrical issues that may have occurred. I am sure you can appreciate the fact it is difficult to diagnose a matily that comes and goes.I am still willing to pay for half of the $repair which was satisfactory with the customers on day one.Please let me know how I can further assist. Steve ***Park Chrysler Jeep*** * *** **Burnsville, MN 55337s***@parkchryslerjeep.comPh: ###-###-#### Cell ###-###-####

Response received via e-mail to Revdex.com, 6/9/17:I am responding to complaint ID# *** in reference to Ms*** and her Dodge Caliber I have reviewed the complaint and spoke my my staff member that Ms*** referencedShe arrived at our dealership and was promptly greeted
We reviewed her requests of an oil change and tire rotationWe had a dialogue on how she was aware of some rear suspension issues and did not want them addressed at this visitShe had asked about some bulbs that she thought were burned out and we did not write down her request so we did not replace any bulbsI then had my Express Lane Adviser follwith her during the duration of her visit. As far as the rotate went, my adviser informed Ms*** that due to the condition of her rear tires and that she had lug nuts that would not come loose, at this time we could not complete the tire rotation she had asked forWe did not charge her for any light bulbs or the rotateMy adviser did advise once on the lug nuts not coming loose and again about the severely worn rear tires While in the write up area of our service drive, our porters do roll down the drivers window part way to ensure that we don't have a door lock on usPertaining to Ms***'s window my adviser, once the car was completed, realized the window would not go back up, did help Ms*** with the window and offered to her to make an appointment as we were past closing time when her vehicle was completedWe did get her window upAt no time did we maliciously cause her window to failAll we did was put it part way down as a preventative measureAs per the Revdex.com complaint letter I have called Ms*** on June 7th, and spoke with here regarding her visit and the areas in which we failed her.I acknowledged that I failed to communicate the replacement of the lights and for that I apologized and took ownership of thatI explained to her the window situation and how it was an unfortunate coincidence that it happenedI have offered Ms*** to come back and have all her light bulbs that are out replaced at no charge to her for my failure as to acknowledge her request the first service visitMs *** agreed and has come in on June 8th, at 12:00pm to have those lights replacedWe completed the replacement of all burned out light bulbs and she left seemingly happy with our serviceAgain there was no charge to Ms*** for the light bulbsRegarding the tire rotation and lug nuts, Ms *** had another shop install new tires and lug nuts already since she needed tires before a long distance trip she informed us she was takingFinally in talking with Ms*** regarding her window, I explained to her what may have failed and this part is behind the door panelI have offered to diagnose her window failure at no charge and offered to her, to show her the failed component, provide a free estimate with costs at warranty rate, and let her decide on if she would like it fixed or declineI informed her that if she declined I would reinstall her door panel, make sure the window is up and provide her that estimate all at no chargeIf she decides to have the window fixed that she would be paying for that on our mutually agreed upon estimated priceMs*** told me she would make an appointment with us following her trip out of town this weekend and thanked me for our quick resolution to her complaintAt this time I believe we have resolved or at the very least satisfied her requests and offered her reasonable solutionsI am not aware of any employee of Park Chrysler Jeep making any negative or inappropriate comments to Ms*** before, during, or after her visit nor did Ms*** provide me any information regarding this Nick ***Park Chrysler Jeep###-###-####

Park Chrysler Jeep *** *** ** *** Burnsville, MN ###-###-#### 9/11/ *** *** Auto Industry Liaison Revdex.com *** RE: ID# *** *** *** Mr***, Mr*** *** did purchase a vehicle
from Park Chrysler Jeep on 8/24/17. The total amount of the purchase was $34,000. Mr*** purchased and titled the vehicle in his name as an individual. He wanted to pay with a corporate check, which by definition is a third party check which would give us no recourse if the check bounced. Therefore, we requested that Mr*** wire the funds to our account. Our intention was to return or destroy the check upon receipt of the wire transfer. Unfortunately, an accounting clerk disregarded the note on the check “do not deposit” thereby paying park twice As of this writing, the duplicate payment has been refunded to Mr*** with our deepest apologies. We did contact and speak to Mr*** on 8/and 8/ We consider this issue closed Regards, Steven J*** GSM Park Chrysler Jeep

As of yesterday May 11, 2017, we have come to an amicable resolution with Mr*** to trade him out of his current vehicle with the stated issues and put him into a brand new Jeep CompassUpon delivery, we will consider this matter closed.Park Chrysler Jeep