Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, though I utilize the equipment in a climate controlled environment and always have The explanation is still not sufficient for my liking and the fact that I bought the equipment BECAUSE it had a year warranty and now it will not when I hardly rode the first one and anticipate the same problems is disturbing I suppose the offer will have to suffice and appreciate your willingness to address my concerns Please let me know when and how I will be receiving the equipment Thank you Sincerely, [redacted]
Hello, ***! I’m glad I have some contact information for you now! For whatever reason the number provided, ###-###-####, has been giving me ‘disconnected’ signals when I’ve attempted to call over the past weeks, so I was unable to get a hold of you I sincerely apologize about the delayI was able to speak with ***, and after looking into the case a bit more, here is what can be done From what I understand, the unit is currently receiving no power, so it is unusable The motor was tested, and found to be working, which would point to the MCB(Motor Control Board) as most likely the culprit in this situation Upon further investigation it was discovered that the unit was lubricated 2-times a year That would fall out of the regular maintenance of the unit which needs to be done every months, or hours with ozof the 100% silicone non-aerosol lubrication, or the minimum of times a year The reason why the lubrication is so important is that, without the lubrication, there’s an excess amount of friction between the Deck and the Belt, which causes the motor to work harder to support weight, and causes a higher current draw from the MCB If it gets too much, it can prematurely wear the MCB and the Running belt out It’s much like changing the oil in your car, if not done properly, it can cause to early deterioration of partsWe do understand the unit was an expensive piece of machinery, so we do want to work with youNormally the MCB costs $431.36, but we were able to offer a 50% discount to bring it to $ Further, we can reduce that price to $even, with $for shippingNow, the MCB may be the problem, but the cause is the running belt being worn down, due to the under lubrication Normally the Running Belt is $88.20, but we can provide that for absolutely free, to help get this unit working properlyYour total cost would be $+ $S&H – and it would be a new (Not a refurbished or used), a new MCB and a new Running belt for free Let me know if you would like to proceed with this, and we can get you all set up! Thank you, Sincerely,Preston B [redacted] Customer Service ManagerOffice: ###-###-#### Opt.4pb [redacted] @lifespanfitness.com Any advice on proper resolution would be fantastic! Thank you so much for your assistanceKind regards, Brant B***Inside Sales Manager###-###-#### x128bb***@lifespanfitness.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s)Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibitedE-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain virusesAnyone who communicates with LifeSpan by e-mail is deemed to have accepted these risksLifeSpan Fitness is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mailAny opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company or its subsidiaries
Revdex.com: I have reviewed the response made by MrPreston and Lifespan in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me He has offered a detailed description for the failure reason and is offering to get my treadmill back up to almost new condition for a reasonable price I would like to thank this service for being an mediator in this dispute so that both parties could have an acceptable outcome Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, though I utilize the equipment in a climate controlled environment and always have The explanation is still not sufficient for my liking and the fact that I bought the equipment BECAUSE it had a year warranty and now it will not when I hardly rode the first one and anticipate the same problems is disturbing I suppose the offer will have to suffice and appreciate your willingness to address my concerns Please let me know when and how I will be receiving the equipment Thank you Sincerely, [redacted]
Hello, ***! I’m glad I have some contact information for you now! For whatever reason the number provided, ###-###-####, has been giving me ‘disconnected’ signals when I’ve attempted to call over the past weeks, so I was unable to get a hold of you I sincerely apologize about the delayI was able to speak with ***, and after looking into the case a bit more, here is what can be done From what I understand, the unit is currently receiving no power, so it is unusable The motor was tested, and found to be working, which would point to the MCB(Motor Control Board) as most likely the culprit in this situation Upon further investigation it was discovered that the unit was lubricated 2-times a year That would fall out of the regular maintenance of the unit which needs to be done every months, or hours with ozof the 100% silicone non-aerosol lubrication, or the minimum of times a year The reason why the lubrication is so important is that, without the lubrication, there’s an excess amount of friction between the Deck and the Belt, which causes the motor to work harder to support weight, and causes a higher current draw from the MCB If it gets too much, it can prematurely wear the MCB and the Running belt out It’s much like changing the oil in your car, if not done properly, it can cause to early deterioration of partsWe do understand the unit was an expensive piece of machinery, so we do want to work with youNormally the MCB costs $431.36, but we were able to offer a 50% discount to bring it to $ Further, we can reduce that price to $even, with $for shippingNow, the MCB may be the problem, but the cause is the running belt being worn down, due to the under lubrication Normally the Running Belt is $88.20, but we can provide that for absolutely free, to help get this unit working properlyYour total cost would be $+ $S&H – and it would be a new (Not a refurbished or used), a new MCB and a new Running belt for free Let me know if you would like to proceed with this, and we can get you all set up! Thank you, Sincerely,Preston B [redacted] Customer Service ManagerOffice: ###-###-#### Opt.4pb [redacted] @lifespanfitness.com Any advice on proper resolution would be fantastic! Thank you so much for your assistanceKind regards, Brant B***Inside Sales Manager###-###-#### x128bb***@lifespanfitness.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s)Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibitedE-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain virusesAnyone who communicates with LifeSpan by e-mail is deemed to have accepted these risksLifeSpan Fitness is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mailAny opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company or its subsidiaries
Revdex.com: I have reviewed the response made by MrPreston and Lifespan in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me He has offered a detailed description for the failure reason and is offering to get my treadmill back up to almost new condition for a reasonable price I would like to thank this service for being an mediator in this dispute so that both parties could have an acceptable outcome Sincerely, [redacted]