Park City Live

Hello [redacted] I would like to ask what options we have to change the email address of the point of contact with the Revdex.comTory is no longer with the venue and that is why there was a delay in the responseIf we could change the email to [email protected] so if future complaints can be address more promptlyOn the night our event this she the patron approached our establishment overly intoxicatedThis patron was stumbling and needed assistance to even stand We advised the customer to take some time to get some water and return when she was a little bit more soberMy head of security spent approximately 30-minutes speaking to a male who this patron was accompanied with The male did admit that she had to many drinks at dinner and that she was a lightweight was his exact wordsI have been part of the management team with this venue since and have not ran in to any capacity issues in the years of managementWe have actually been recognized and praised by the city officials of Park City Building and Fire due to our increased safety and managing of capacityI noticed that she also claims that their have been other patrons who have been removed from the venue after spending large sums of money which is also as we do not track peoples spends to remove them from the venueOur venue does remove patrons who are intoxicated and create other problems to other patrons, however this has nothing to do with spends but overall customer safety! We have a security protocol that give patrons the options to correct their behavior unless it is a situation that puts the venue, patrons, staff or artist at risk(Usually a fight or super aggressive behavior) In regards to a refund for the patron we have contractual obligations to the artist who come to the venue and do not issues any refunds how ever in this situation I am happy to credit the patron to a future show I hope this may help clear up this situationPlease let me know if I can be of any further help! Narci P [redacted] [email protected] 801-657-

Another desired resolution would be for the business to conduct legally and make sure they are at least responding to consumers who have issues in a timely manner

Hello *** I would like to ask what options we have to change the email address of the point of contact with the Revdex.comTory
is no longer with the venue and that is why there was a delay in the responseIf we could change the email to [email protected] so if future complaints can be address more promptlyOn the night our event this she the patron approached our establishment overly intoxicatedThis patron was stumbling and needed assistance to even stand. We advised the customer to take some time to get some water and return when she was a little bit more soberMy head of security spent approximately 30-minutes speaking to a male who this patron was accompanied with. The male did admit that she had to many drinks at dinner and that she was a lightweight was his exact wordsI have been part of the management team with this venue since and have not ran in to any capacity issues in the years of managementWe have actually been recognized and praised by the city officials of Park City Building and Fire due to our increased safety and managing of capacityI noticed that she also claims that their have been other patrons who have been removed from the venue after spending large sums of money which is also as we do not track peoples spends to remove them from the venueOur venue does remove patrons who are intoxicated and create other problems to other patrons, however this has nothing to do with spends but overall customer safety! We have a security protocol that give patrons the options to correct their behavior unless it is a situation that puts the venue, patrons, staff or artist at risk(Usually a fight or super aggressive behavior) In regards to a refund for the patron we have contractual obligations to the artist who come to the venue and do not issues any refunds how ever in this situation I am happy to credit the patron to a future show I hope this may help clear up this situationPlease let me know if I can be of any further help! Narci P*** [email protected] 801-657-

? ? Hello [redacted] I would like to ask what options we have to change the email address of the point of contact with the Revdex.comTory
is no longer with the venue and that is why there was a delay in the responseIf we could change the email to [email protected] so if future complaints can be address more promptlyOn the night our event this she the patron approached our establishment overly intoxicatedThis patron was stumbling and needed assistance to even stand.? We advised the customer to take some time to get some water and return when she was a little bit more soberMy head of security spent approximately 30-minutes speaking to a male who this patron was accompanied with.? The male did admit that she had to many drinks at dinner and that she was a lightweight was his exact wordsI have been part of the management team with this venue since and have not ran in to any capacity issues in the years of managementWe have actually been recognized and praised by the city officials of Park City Building and Fire due to our increased safety and managing of capacityI noticed that she also claims that their have been other patrons who have been removed from the venue after spending large sums of money which is also as we do not track peoples spends to remove them from the venueOur venue does remove patrons who are intoxicated and create other problems to other patrons, however this has nothing to do with spends but overall customer safety! We have a security protocol that give patrons the options to correct their behavior unless it is a situation that puts the venue, patrons, staff or artist at risk(Usually a fight or super aggressive behavior) ? ? In regards to a refund for the patron we have contractual obligations to the artist who come to the venue and do not issues any refunds how ever in this situation I am happy to credit the patron to a future show? I hope this may help clear up this situationPlease let me know if I can be of any further help! ? Narci P[redacted] [email protected] 801-657-?

Another desired resolution would be for the business to conduct legally and make sure they are at least responding to consumers who have issues in a timely manner.