Dirty, Dated, Disgusting
Our first room was really dated so without spending any time in it I asked for a new room The Girl at the desk was nice enough to get us a new room which was still dated but a little nicer than the first room so we moved in there and went out for the eveningWhen I turned down the bed later that evening I noticed that the sheets were covered in dog and pubic hair Being as late as it was we could not just pack up and find a new place to stay so I explained the situation to the girl at the desk who gave me a key to room number three Luckily I had some sleeping bags in the car, so I stripped the blanket and slept in the bags
When I woke up in the morning I noticed that the shower mat was full of holes, there was mud covering the entire tub, there was brown splashback on the toilet seat The furniture was beat up and mismatched as was every hanger in the closet The rugs in all the rooms can only be described as outdoor carpeting with no padding Outside the bedroom door there was what I can only describe as a stain from some dogs' pee that was never cleaned up
I had three nights planned for this vacation at this hotel, so I explained that we could not stay in this hotel again and I would like a full refund due to the deplorable conditions
Initially they said they would reimburse us for the remaining two nights until I showed them pictures of all the issues we encountered Instead of looking at the experience as feedback and ways to improve the stay for future guests The manager then decided that she was going to charge us the full amount "all three days"
we now have to dispute the charges on our credit card bill
Lesson learned here is: When someone charges you for your entire stay at chethis should be a flag of of what your experience will be like Not to mention adding on an "electric charge"; Shouldn't that be included in the cost of the room?
Dirty, Dated, Disgusting
Our first room was really dated so without spending any time in it I asked for a new room The Girl at the desk was nice enough to get us a new room which was still dated but a little nicer than the first room so we moved in there and went out for the eveningWhen I turned down the bed later that evening I noticed that the sheets were covered in dog and pubic hair Being as late as it was we could not just pack up and find a new place to stay so I explained the situation to the girl at the desk who gave me a key to room number three Luckily I had some sleeping bags in the car, so I stripped the blanket and slept in the bags
When I woke up in the morning I noticed that the shower mat was full of holes, there was mud covering the entire tub, there was brown splashback on the toilet seat The furniture was beat up and mismatched as was every hanger in the closet The rugs in all the rooms can only be described as outdoor carpeting with no padding Outside the bedroom door there was what I can only describe as a stain from some dogs' pee that was never cleaned up
I had three nights planned for this vacation at this hotel, so I explained that we could not stay in this hotel again and I would like a full refund due to the deplorable conditions
Initially they said they would reimburse us for the remaining two nights until I showed them pictures of all the issues we encountered Instead of looking at the experience as feedback and ways to improve the stay for future guests The manager then decided that she was going to charge us the full amount "all three days"
we now have to dispute the charges on our credit card bill
Lesson learned here is: When someone charges you for your entire stay at chethis should be a flag of of what your experience will be like Not to mention adding on an "electric charge"; Shouldn't that be included in the cost of the room?