Park It Right, LLC

Complaint: [redacted] I am rejecting this response because:unfortunately Park It Right did not do their job The permit is displayed and Park It Right has not had any problem viewing the permit for the last days It obviously can be seen in the day as well as the night, especially since you walk the parking lot each night and shine your flashlight on it so it is visible It is offensive that you are insulting our integrity, not only by accusing us of sharing the permit with other vehicles as you did on the phone when we tried to handle the problem in the first place and you refused to admit that you made an error but that you are now accusing us, of only complaining because you are under the impression that we will be leaving the community We are complaining to you because you handled this business decision poorly, you made an error and refused to own it (if you did your job, you would have seen the permit as you have every day for last days You dragged out something for hours that could have been handled with a simple apology and then releasing the boot after we provided evidence that the permit was on the car I understand that in your line of business you deal with angry people If I had parked illegally or did not have the permit present, I can understand your company placing the boot This was not the case though and you have handled this in a very poor fashion [redacted]

As you can see by the attachments [redacted] signed two parking addendum's for the property One specifically indicating that the permit is to be on a [redacted] plate number [redacted] not a [redacted] Plate [redacted] which was the vehicle booted The addendum specifically states that the permit must be visible on the registered vehicle I have also attached our contract that specifically states the permits will be on the back of the rear view mirror and not under the emergency brake handle between the seats Even with that we still look and take pictures of the vehicle to ensure no permit is visible I have the pictures, but your system is only allowing attachments so please send me the ability to add those pictures that clearly show no permit is visible even where she states it was.This complaint is the first I have heard about "hubcap" damage as you can see by the email chain that includes today there was no mention of damage It is impossible for our boot to damage the hubcap or wheel since it rests on the rubber tire Our charge for a boot is not $it is $ We do charge a refundable deposit of $for our remote release option that [redacted] chose knowing she would get the $back once we picked up the boot from the boot return station This property used towing before which required a person to get a ride to North [redacted] at least an hour away depending on traffic to retrieve a vehicle for this infraction The property uses our company to lessen the impact of a parking violation As the addendum's state the parking is very limited and only one permit is issued per lease holder It is due to this that a permit is required to be displayed on the registered vehicle of the lease holder

In response to the complaint the property lease specifically lists the parking permit requirements of the property The property hired us to help enforce their permit parking rules as specified in the lease The property put out notices that were posted on each resident door of the parking rules and pending enforcement action if such rules were not followed As you enter the property there is also a parking rule information center painted high visibility green to ensure everyone can see and read the rules as they enter the property Through the property there are more prominent placed signs stating the requirement for proper permit parking All residents are also instructed to place their permit from their rear view mirror or on the dash I have attached multiple pictures that we take of the complete vehicle clearly showing no permit even on the floorThis person was charged $for her parking penalty and a $deposit she has already gotten back This person is not due a refund for her parking penalty that was incurred by her own forewarned and avoidable failure to comply with the property parking rules

The vehicle was parked in the fire lane which is clearly designated The HOA has made everyone aware of the parking rules through their newsletter, HOA meetings, in the purchase documents and through posting on each garage It is the responsibility of the homeowners to inform their guests to park in guest parking areas or on the street Parking in the fire lane can result in a city fine up to $5,per incident

The person is correct the permit was not visible since they had placed in in the sun shaded area of the windshield. Once the manager verified that there was in fact a permit there which could only be seen from inside the vehicle sitting in the drivers seat in the day time. It was the
residents fault for placing a permit that was not visible. The vehicle was released without charge and there is no refund to be given

Complaint: ***
I am rejecting this response because: The vehicle was off, the vehicle engine bay was cool, there was no activity around the vehicwas parked in the Fire Lane In all manner of the meaning this vehicle was parked.You are correct the engine was off because I am not leaving a running vehicle with keys in it in Aurora, Colorado so it can be stolenEngine was warm since we were there for a few minutesAnd of course there is no activity when I am inside picking up my child hence why we were parked there to pick her up which requires me to go in pickup up her things and carry her and her toys to the carHence passenger loading when no other parking is available that is the only choice I have We were hired by the HOA specifically to enforce the Fire Lane problems they have on the property Specifically this problem of people parking behind the garages (A marked Fire Lane) That is the only criteria we have for that property because it is such a problem It does not matter what any neighbor may say since our specific task is this very situation.Your marker is marked improperly labeling it a fire laneThis is a misrepresentation of were the actual Fire Lane isFlow of traffic is east to west and your arrows point north to southSo you are saying the garage and the residence is a fire lane? Apparently my attachments were not looked at or you are just ignoring the fact that you placed signs improper and have no defense on this matterTherefore where I was parked is not a fire lane but the fire lane is horizontal to the sign which shows the arrows again facing north and south not east and west the right of way of traffic You had the choice to do an Onsite Release, but chose to do the Remote Release knowing full well what the scenario was before you chose You whole complaint is not taking responsibility for your actions You chose to park there even though there was a Fire Lane sign right in front of your vehicle This is exactly the problem people believe they are entitled to park where they please because they have a special situation That is what creates the parking issues I believe you would be the first person to complain if the fire department or ambulance was delayed getting to your child in an emergency if a vehicle was blocking their access Controlling the fire lane is a potentially life altering event It is not for the times nothing happens it is for that one time when someone is in need, but the fire lane is blocked I did not have a choice on how to payIf you listen to your “recorded lines” if they areAccording to your employee they are but you do not acknowledge that when customers callSo along with your improper placement of your signs you are now recording calls without customer knowledgeSo listen to the call and you will see we were given only one option and that is through an emailIf I was parked for the intention to stay I would take responsibility to my actions and would either find parking or let my parents know since there is no parking I will see them a different dayYou on the other hand label every citizen as a crook and a liarAgain the sign has arrows facing north to south not east and west the way traffic flowsI only feel entitled that I should be able to pick up my child without being harassed by your companyAnd any credible parking enforcement company would slap a warning on the window like they do in community apartment complex either downtown or suburbsYou are not an enforcer you are a collector of money and do not try to educate visitors of any changes its one time and you’re out situationYou preach that your company is cheaper than getting a vehicle towed but you don’t relies those tow companies give you a few warnings before they will actually tow the vehicleI have worked in the towing industry for years and I know how it works There was a parking space not more than feet from where you parked plus the street parking was within feet A Citizen is supposed to park legally even if it means walking a little bit Parking issues are always about convenience You had the choice to park legally, but chose to park illegallyA fire lane is a tolerance situation You chose to have the remote release and were informed prior to taking that choice that the funds would take 7-business days to return When we pulled into the community there were absolutely no parking available on the street nor the parking lot and yes there was an open space and that would be the handicap spot I saw when we pulled inSo yea I could park there but would also have received a warning or in your case a tolerance fineIt would have required me to park in a different community or neighborhood which is not a little walk, we are talking multiple blocksEven speaking with the HOA yesterday they acknowledge that there is no parking for visitors and they do not know how to handle itSo even they know and agree there was no parkingAnd again I can get that statement as wellI did not choose to have a remote released and was not informed prior to no choice given that the deposit will take 7-business days to returnWe were told this was the only way and that was providing an emailPull up your recorded line and quit making excuses on what was said and not Return my deposit now!! Your argument is invalid your parents knew the rules, signed off on the rules and where warned that they were going to be enforced This is private property they could have us enforce whatever criteria they want.My argument is valid due to improper signs posted by your company and the fact I was loading and not parkedIt also is valid on the arguments of how you only provided one option to pay and that conversation is recorded on your lines No this is a situation of a company who generalizes the public as criminals, crooks and liars and a company who has no common decency to the public And you are the classic example of why this country is in the shape it is inI do follow the rules and if I knew that your company just wants the money vs trying to educate people of the new rules by putting warnings on vehicles like stated above you wouldn’t know who I amYour sign at the entrance looks like a bike rack and not a parking enforcement companySo by the look to me driving by it is a bike rack not new rules of parkingI would hope the agent looking at this clearly looks at the pictures and that alone should put this to rest that you are enforcing something you have clearly misrepresented in the signs you have posted.This situation is a classic example of why a company like ours even exists People park where they please because they are entitled to park wherever As we tell everyone If You Follow The Rules (They are posted right before the driveway this person entered) You Don't Even Know Who We Are.
Sincerely,
*** ***

The vehicle was off, the vehicle engine bay was cool, there was no activity around the vehicwas parked in the Fire Lane In all manner of the meaning this vehicle was parked We were hired by the HOA specifically to enforce the Fire Lane problems they have on the property Specifically this problem of people parking behind the garages (A marked Fire Lane) That is the only criteria we have for that property because it is such a problem It does not matter what any neighbor may say since our specific task is this very situation You had the choice to do an Onsite Release, but chose to do the Remote Release knowing full well what the scenario was before you chose You whole complaint is not taking responsibility for your actions You chose to park there even though there was a Fire Lane sign right in front of your vehicle This is exactly the problem people believe they are entitled to park where they please because they have a special situation That is what creates the parking issues I believe you would be the first person to complain if the fire department or ambulance was delayed getting to your child in an emergency if a vehicle was blocking their access Controlling the fire lane is a potentially life altering event It is not for the times nothing happens it is for that one time when someone is in need, but the fire lane is blocked There was a parking space not more than feet from where you parked plus the street parking was within feet A Citizen is supposed to park legally even if it means walking a little bit Parking issues are always about convenience You had the choice to park legally, but chose to park illegallyA fire lane is a tolerance situation You chose to have the remote release and were informed prior to taking that choice that the funds would take 7-business days to return Your argument is invalid your parents knew the rules, signed off on the rules and where warned that they were going to be enforced This is private property they could have us enforce whatever criteria they want. This situation is a classic example of why a company like ours even exists People park where they please because they are entitled to park wherever As we tell everyone If You Follow The Rules (They are posted right before the driveway this person entered) You Don't Even Know Who We Are

There will not be an apology, we did our job. The permit was not displayed to be visible and they removed the white backing of the permit making it impossible to see except during daylight seating inside the vehicle in the drivers seat. The community has sent out numerous notices about permits needing to be visible to be valid. It appears that since they are moving out of this community they are trying to find anything to complain about. If they had left the white backing on, which must have been on the previous months the permit would have been visible. It is the responsibility of the resident to ensure their permit is visible at all times

*** *** chose to park in a handicap space without a handicap placard He stated he was delivering pizza, but as you can see from the vehicle there is no indication it is a delivery vehicle We do not make concessions for people parking in handicap spaces We do not sell email
addresses and won't even know how to do that This person failed to follow the obvious parking rules of not parking in a handicap space without a placard or plate Of the $$is a refundable deposit that he will get back in 7-business days

In response to the complaint the property lease specifically lists the parking permit requirements of the property.  The property hired us to help enforce their permit parking rules as specified in the lease.  The property put out notices that were posted on each resident door of the...

parking rules and pending enforcement action if such rules were not followed.  As you enter the property there is also a parking rule information center painted high visibility green to ensure everyone can see and read the rules as they enter the property.  Through the property there are more prominent placed signs stating the requirement for proper permit parking.  All residents are also instructed to place their permit from their rear view mirror or on the dash.  I have attached multiple pictures that we take of the complete vehicle clearly showing no permit even on the floor. This person was charged $150.00 for her parking penalty and a $150.00 deposit she has already gotten back.  This person is not due a refund for her parking penalty that was incurred by her own forewarned and avoidable failure to comply with the property parking rules.

As a parking enforcement company people leave bad reviews when they are booted instead of taking responsibility for parking where they should not park.  99% of the reviews online are false and are easily proven false with our phone recordings, pictures and other supporting documentation. ...

Typical of someone that did the same thing wants to point out the bad reviews instead of taking responsibility for their actions.  This is a gated community that requires a code to get past the gates.  On each gate there is are at least two signs informing people that a parking permit is required.  The tenants are also aware of the parking rules when they sign their lease, sign their parking permit addendum, numerous email notice reminders and of course the numerous signs throughout the property.  This person was booted for parking in a resident permit required parking area and not in visitor parking where he should have parked.  They have already gotten their deposit back of $175.00, but no further action will be coming from our company since we did our job per the contract.  This person is just like all the others not taking responsibility for their actions of breaking the rules of the private property.

Complaint: [redacted]
I am rejecting this response because:1. I was not parked I was loading my child into the vehicle from my elderly parents-in-laws house who are in there 70's. Which this is a standing of a vehicle. 2. Even the neighbor that came out to talk with company he advised them that the couple is picking up their child and will be gone and they are not parked they are loading, (I can get the statement for the neighbor if needed).3. Impossible to pay company will only take payments via email constricting the public to the mercy of the company and once paid and payment is cleared they hold hostage deposit for 7-14 days. There is no reason for this and the deposit should be refunded once payment has been cleared just like any other company that takes deposits. 4.What is a citizen suppose to do when picking up a child when there is no visitor parking available in the parking lots nor was there any parking on [redacted] or [redacted]. I have been doing this for the last 2 years my child has been born and 5 years previous picking up or dropping off items.  If I was parking and staying to visit I would have either parked in a visitor lot or found somewhere farther away. Every parking enforcement company working for housing complex will keep tabs on warnings they give residents or visitors. Never have I witnessed a 0 tolerance system.  Not only that I have paid you, the payment has cleared and posted and you are still holding my deposit. 5.Please review attachments of pictures of the signs posted. As you can see the arrows are facing what would be north and south. To a citizen reading those signs means you cannot park in the garage to the north in the residence to the south. Another picture shows my car standing in front of my parents garage. Clearly the signs are not posted correctly nor is there any indication of yellow stripping identifying the areas of fire a lane.
Sincerely,
[redacted]

The vehicle was parked in the fire lane which is clearly designated.  The HOA has made everyone aware of the parking rules through their newsletter, HOA meetings, in the purchase documents and through posting on each garage.  It is the responsibility of the homeowners to inform their...

guests to park in guest parking areas or on the street.  Parking in the fire lane can result in a city fine up to $5,000 per incident.

Complaint: [redacted]
I am rejecting this response because:unfortunately Park It Right did not do their job.  The permit is displayed and Park It Right has not had any problem viewing the permit for the last 280 days.  It obviously can be seen in the day as well as the night, especially since you walk the parking lot each night and shine your flashlight on it so it is visible.    It is offensive that you are insulting our integrity, not only by accusing us of sharing the permit with other vehicles as you did on the phone when we tried to handle the problem in the first place and you refused to admit that you made an error but that you are now accusing us, of only complaining because you are under the impression that we will be leaving the community.  We are complaining to you because you handled this business decision poorly, you made an error and refused to own it (if you did your job, you would have seen the permit as you have every day for last 280 days.  You dragged out something for 5 hours that could have been handled with a simple apology and then releasing the boot after we provided evidence that the permit was on the car.   I understand that in your line of business you deal with angry people.  If I had parked illegally or did not have the permit present, I can understand your company placing the boot.  This was not the case though and you have handled this in a very poor fashion.  
[redacted]

As you can see by the attachments [redacted] signed two parking addendum's for the property.  One specifically indicating that the permit is to be on a [redacted] plate number [redacted] not a [redacted] Plate [redacted] which was the vehicle booted.  The addendum specifically states that the permit...

must be visible on the registered vehicle.  I have also attached our contract that specifically states the permits will be on the back of the rear view mirror and not under the emergency brake handle between the seats.  Even with that we still look and take pictures of the vehicle to ensure no permit is visible.  I have the pictures, but your system is only allowing 4 attachments so please send me the ability to add those pictures that clearly show no permit is visible even where she states it was.This complaint is the first I have heard about "hubcap" damage as you can see by the email chain that includes today there was no mention of damage.  It is impossible for our boot to damage the hubcap or wheel since it rests on the rubber tire.  Our charge for a boot is not $330.00 it is $155.00.  We do charge a refundable deposit of $175.00 for our remote release option that [redacted] chose knowing she would get the $175.00 back once we picked up the boot from the boot return station.  This property used towing before which required a person to get a ride to North [redacted] at least an hour away depending on traffic to retrieve a vehicle for this infraction.  The property uses our company to lessen the impact of a parking violation.  As the addendum's state the parking is very limited and only one permit is issued per lease holder.  It is due to this that a permit is required to be displayed on the registered vehicle of the lease holder.

This person was warned with a 72 Hour Notice with a date to boot on November 30, 2017 which was clearly spelled out in the warning.  The property rules are agreed to by all landlords and residents and are posted at the club house for all to see.  This person was in violation of the rules...

and failed to fix their expired plates prior to being booted on December 1, 2017.  There was no contact from the vehicle owner.  We record all phone calls and have a phone call number list of all that call there was no record of any calls from this person.  She also claims to have sent an email that we have no record of receiving.  We have requested a copy of this email, but wouldn't a normal person request a response if they received no response from their email on such an important matter?  This person has repeatedly given excuses without providing any details to verify their position.  When we call for a tow we lose all of our revenue for the boot and do not get paid from the independent tow company.  So it would be in our best interest to have the person pay for the boot and not have it towed.  The issue is when we have no contact after 4-5 days the vehicle is supposed to be towed off property.  This person is due no refund or funds from our company for her failure to even contact us or pay us for the boot after being warned.

[redacted] is the mother of [redacted] whom was the person that was booted.  Both [redacted] and [redacted] were instructed that the refund takes 7-14 business days, holidays are not business days.  [redacted] was informed in a voice mail yesterday that her refund was processed on...

the 28th which was only 5 business days from the date of the boot that was on the 19th.  I have attached the receipt that [redacted] and [redacted] were sent which clearly states on the bottom 7-14 Business Days.  We also have all the phone calls from both [redacted] and [redacted] recorded, but you do not accept that file type.  Our people were clearly not rude and were very helpful in dealing with the 6 phone calls from these people.  As [redacted] was informed yesterday her refund should be in her bank any day since it was processed on the 28th.Park It Right, Inc.$175.00REFUNDEDRemote Release (Medium Vehicle)$150.00Remote Release Deposit (Remote Release Deposit)$175.00Process Fee (Processing Fee)$10.00Total$335.00Remote Release- Boot Retireved+$175.0011/28/2016RefundedVisa [redacted] (Keyed)Nov 19 2016 at 12:50 AM#yGc2Auth code: [redacted]Please allow 7 to 14 Business Days after the boot has been retrieved for your deposit to be processed back. This excludes Bank Holidays and Weekends.© 2016 Square, Inc. All rights reserved.[redacted]Square Privacy Policy·Not your receipt?