Initial Business Response /* (1000, 5, 2016/03/23) */
Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: *** *** *** ***
Response to Revdex.com Case# ***
Dealer has contacted customer to discuss issuesDealer believes a resolution has been met
Dealer increased their courtesy vehicle fleet but was still running out of courtesy vehicles for major services when customers needed a vehicle out overnightA policy was put in place to not allow courtesy vehicles for oil changes to ensure they could be on hand for major servicesAfter speaking with *** the dealer has changed its policy to allow oil change customers to book a courtesy vehicle in advanceDealer believes the customer to be satisfied with this change*** has also been removed from the call list as asked*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Dealer has contacted customer and agreed to a resolution It has been tough on both sides, as we both want the vehicle fixed but it has been having issues we were unable to properly repair Customer did not pay for these repairs and we have reached a resolution on the chargesDealer and
customer have remained in contact throughout the process We hope the vehicle is fixed and running properly soon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/03/23) */
Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: *** *** *** ***
Response to Revdex.com Case# ***
Dealer has contacted customer to discuss issuesDealer believes a resolution has been met
Dealer increased their courtesy vehicle fleet but was still running out of courtesy vehicles for major services when customers needed a vehicle out overnightA policy was put in place to not allow courtesy vehicles for oil changes to ensure they could be on hand for major servicesAfter speaking with *** the dealer has changed its policy to allow oil change customers to book a courtesy vehicle in advanceDealer believes the customer to be satisfied with this change*** has also been removed from the call list as asked*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Dealer has contacted customer and agreed to a resolution It has been tough on both sides, as we both want the vehicle fixed but it has been having issues we were unable to properly repair Customer did not pay for these repairs and we have reached a resolution on the chargesDealer and
customer have remained in contact throughout the process We hope the vehicle is fixed and running properly soon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]