Park N Jet Lot 1

On June 2, 2016, we emailed [redacted] to tell her that her vehicle had been involved in a fender bender while it was being parked by an attendantWe offered our sincerest apologies, we offered to have an auto body professional begin repairs ASAP if [redacted] consentedWe also provided a photo of the damage to her vehicleIt was our full intention to be as transparent as possible from the startOn June 5, we followed up with another email as we had not heard from [redacted] and wanted to be sure she got our previous emailAs she stated in her complaint, we also attempted to call her and left a voicemail The contract that [redacted] refers to are our terms and conditions that are posted on our website and we provide a physical copy of the terms and conditions for customer's to review and sign when they check in with us to park their car [redacted] reviewed these terms and conditions and understood that "Should PNJ agree to make repairs to customers' vehicles at its expense, PNJ has the option to choose the place and person to make the repairs." when she signed the terms and conditionsWe are happy to provide this agreement if requiredAdditionally, Burien Maaco is a reputable auto body shop that has been in business for many yearsThey offer a lifetime warranty on their work that is valid at any Maaco auto body location nationwide Maaco Burien began work on [redacted] 's car on June 6, 2016, and concluded that the bumper, radiator support, and hood were damaged and needed to be worked onThe work was completed on June 10, and we paid for [redacted] to have a rental care for the duration of the period her vehicle was being worked on by Maaco BurienWhen [redacted] went to pick up the vehicle on June 10, 2016, we were told that [redacted] and her boyfriend had some questions about the work that was completedI immediately called Maaco Burien to ask what the issue was, they said it was nothing major and that due to timing they had ordered a chrome grill (more expensive actually) instead of the one that was initially on the vehicle [redacted] said she wanted the same exact grill on the car that was on there beforeShe was told this was no problem and he would put the same grill on thereShe also said she wanted the new hood aligned a little differently, and new headlightsBurien Maaco told her that this would be fine and could be taken care ofA PNJ manager then called [redacted] while she was still at the autobody shop to ensure there were no outstanding issues and she was satisfied, her boyfriend answered the phoneWe asked him if they were happy/content with where the situation stoodHe said there were no problems at all, that Maaco was great and they were going to make the small changes they had discussedHe was very cordial, and told us he appreciated us reaching out and wished us a good eveningWe followed up with [redacted] over the next several days via phone to ensure she was in touch with Maaco to make the small changes she requested, she said she was and did not voice concerns about her experience On June 23, 2016, [redacted] sent us a hostile email insisting we send her a copy of the contract she signed by a certain time (Noon the following day) and stated she did not want us to contact her via phoneAfter this point, we respected her request and did not call herOn July 13, [redacted] sent us an email stating she wanted a cash payout of $4,to "settle the matter." We feel that we had been cooperating with [redacted] to the fullest extent and felt this was an attempt at extorting us for money We responded to her email on July 20, by stating we would not be providing her any sort of cash payoutRather, we would prefer an independent unbiased 3rd party inspect her vehicle and if it is deemed that additional work is required, we would pay for Burien Maaco to complete that workThis would have resulted in a fair resolution for all parties, but was not acceptable for [redacted] We have attempted to cooperate with [redacted] in every possible wayHave spent thousands of dollars repairing her vehicle, provided her with a rental vehicle, and remained in communication with her throughout the process until she herself said she did not want us calling herEven after she attempted to twist our arm for an additional cash payout of $4,500, we responded by proposing a fair resolution of involving an independent 3rd party to inspect the vehicle to see if any additional work was requiredAnd [redacted] refused this requestAdditionally her claims of our employees taking her vehicle joy riding are false, our surveillance proves that her vehicle never left our parking lot On July 21, [redacted] made multiple posts on Park N Jet's Facebook page which are and can be classified as defamationWe have consulted our attorneys and are in the process of taking legal action and filing a lawsuit for defamationThis is not a desirable route for us but we feel that [redacted] has left us with no other option after our willingness to cooperate has been met with harassment and defamation

Hello,
Unfortunately that IS NOT TRUE and your business is lying you attempted to get away with fraud I emailed you over ten times and called over times I spoke with numerous people left messages and was promised call backs that I NEVER got the only reason you are responding now is because I reported you this was MONTHS ago and your company does not care I gave you the proof within a few hours the proof is attached I will also email it AGAIN
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

On June 2, 2016, we emailed [redacted] to tell her that her vehicle had been involved in a fender bender while it was being parked by an attendant. We offered our sincerest apologies, we offered to have an auto body professional begin repairs ASAP if [redacted] consented. We also provided a photo of the...

damage to her vehicle. It was our full intention to be as transparent as possible from the start. On June 5, 2016 we followed up with another email as we had not heard from [redacted] and wanted to be sure she got our previous email. As she stated in her complaint, we also attempted to call her and left a voicemail.
 
The contract that [redacted] refers to are our terms and conditions that are posted on our website and we provide a physical copy of the terms and conditions for customer's to review and sign when they check in with us to park their car. [redacted] reviewed these terms and conditions and understood that "Should PNJ agree to make repairs to customers' vehicles at its expense, PNJ has the option to choose the place and person to make the repairs." when she signed the terms and conditions. We are happy to provide this agreement if required. Additionally, Burien Maaco is a reputable auto body shop that has been in business for many years. They offer a lifetime warranty on their work that is valid at any Maaco auto body location nationwide.
 
Maaco Burien began work on [redacted]'s car on June 6, 2016, and concluded that the bumper, radiator support, and hood were damaged and needed to be worked on. The work was completed on June 10, 2016 and we paid for [redacted] to have a rental care for the duration of the period her vehicle was being worked on by Maaco Burien. When [redacted] went to pick up the vehicle on June 10, 2016, we were told that [redacted] and her boyfriend had some questions about the work that was completed. I immediately called Maaco Burien to ask what the issue was, they said it was nothing major and that due to timing they had ordered a chrome grill (more expensive actually) instead of the one that was initially on the vehicle. [redacted] said she wanted the same exact grill on the car that was on there before. She was told this was no problem and he would put the same grill on there. She also said she wanted the new hood aligned a little differently, and new headlights. Burien Maaco told her that this would be fine and could be taken care of. A PNJ manager then called [redacted] while she was still at the autobody shop to ensure there were no outstanding issues and she was satisfied, her boyfriend answered the phone. We asked him if they were happy/content with where the situation stood. He said there were no problems at all, that Maaco was great and they were going to make the small changes they had discussed. He was very cordial, and told us he appreciated us reaching out and wished us a good evening. We followed up with [redacted] over the next several days via phone to ensure she was in touch with Maaco to make the small changes she requested, she said she was and did not voice concerns about her experience.
 
On June 23, 2016, [redacted] sent us a hostile email insisting we send her a copy of the contract she signed by a certain time (Noon the following day) and stated she did not want us to contact her via phone. After this point, we respected her request and did not call her. On July 13, 2016 [redacted] sent us an email stating she wanted a cash payout of $4,500 to "settle the matter." We feel that we had been cooperating with [redacted] to the fullest extent and felt this was an attempt at extorting us for money.
 
We responded to her email on July 20, 2016 by stating we would not be providing her any sort of cash payout. Rather, we would prefer an independent unbiased 3rd party inspect her vehicle and if it is deemed that additional work is required, we would pay for Burien Maaco to complete that work. This would have resulted in a fair resolution for all parties, but was not acceptable for [redacted].
 
We have attempted to cooperate with [redacted] in every possible way. Have spent thousands of dollars repairing her vehicle, provided her with a rental vehicle, and remained in communication with her throughout the process until she herself said she did not want us calling her. Even after she attempted to twist our arm for an additional cash payout of $4,500, we responded by proposing a fair resolution of involving an independent 3rd party to inspect the vehicle to see if any additional work was required. And [redacted] refused this request. Additionally her claims of our employees taking her vehicle joy riding are false, our surveillance proves that her vehicle never left our parking lot. 
 
On July 21, 2016 [redacted] made multiple posts on Park N Jet's Facebook page which are false and can be classified as defamation. We have consulted our attorneys and are in the process of taking legal action and filing a lawsuit for defamation. This is not a desirable route for us but we feel that [redacted] has left us with no other option after our willingness to cooperate has been met with harassment and defamation.

We are very sorry to hear about this matter. We certainly never have any intention of keeping any money from any customer that is not merited. We do recall receiving one email from you, which we replied to asking for proof of the additional charges. We never received any emails from you after that....

Can you confirm you were emailing us at [email protected]? Please send proof of the charges to that email address and this matter will be resolved asap. We apologize again for any inconvenience and confusion but we have only received one email from you at this point in time. We have gone through our inbox and spam folders. We look forward to resolving this matter and assure that if we did charge you incorrectly, you will be refunded.