We are very sorry to hear about this matterWe certainly never have any intention of keeping any money from any customer that is not meritedWe do recall receiving one email from you, which we replied to asking for proof of the additional chargesWe never received any emails from you after that Can you confirm you were emailing us at [email protected]? Please send proof of the charges to that email address and this matter will be resolved asapWe apologize again for any inconvenience and confusion but we have only received one email from you at this point in timeWe have gone through our inbox and spam foldersWe look forward to resolving this matter and assure that if we did charge you incorrectly, you will be refunded
We are very sorry to hear about this matterWe certainly never have any intention of keeping any money from any customer that is not meritedWe do recall receiving one email from you, which we replied to asking for proof of the additional chargesWe never received any emails from you after that Can you confirm you were emailing us at [email protected]? Please send proof of the charges to that email address and this matter will be resolved asapWe apologize again for any inconvenience and confusion but we have only received one email from you at this point in timeWe have gone through our inbox and spam foldersWe look forward to resolving this matter and assure that if we did charge you incorrectly, you will be refunded