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Park Nicollet Health Services

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Park Nicollet Health Services Reviews (11)

Responded directly to the patientWe need a signed release authorization from the patient in order to share our response with your office

Please have the Consumer sign an authorization for release giving Park Nicollet permission to release medical information to the BBB. We have responded to the Consumer.

Initial Business Response /* (1000, 8, 2016/02/08) */
*** See Attached ***
Park Nicollet has provided the consumer with a letter of response

Initial Business Response /* (1000, 12, 2016/01/29) */
*** See Attached ***
This letter is in response to your complaint filed with the Revdex.com on Park Nicollet guarantor account *** for charges for your daughter ***
In your correspondence you indicated that Park
Nicollet sent you a bill that you did not authorizeYou stated that ***'s mother (your ex-wife) brought your daughter to Park Nicollet without your authorizationYou requested that ***'s mother be listed as the responsible party on the bill for ***
Our standard process when assigning a guarantor to a minor child is to assign the parent.who initially brought the child into the clinicOur records indicate that since at least the year you've been listed as the guarantor for *** at Park Nicollet
There are some options that we can set up for you, such as sending a duplicate billing statement to ***'s mother and we can also call ***'s mother to collect her demographics to set her up as the guarantor going forwardWe need the mother's contact information in order for us to proceed
Please contact me directly at (952) *** if you have any further questions
Trisha *** Manager, Customer Service Patient
Financial Services
cc: ***, Revdex.com Case # ***
Initial Consumer Rebuttal /* (3000, 14, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Park Nicolet has not responded directly to my complaintA note was sent to Park Nicolet in May telling them to cancel my account for my daughter and removing me as guarantor for the account for all future servicesDespite my letter they allowed my ex wife to charge services to my cancelled account in 2015.They have not notified me that the account has been closed
Additionally, they have never provided any detail on any of the charges in question
Final Business Response /* (4000, 20, 2016/02/22) */
Dear MrShea,
This letter is in response to your most recent complaint filed with the Revdex.com on Park Nicollet guarantor account *** for charges for your daughter ***
In your correspondence you indicated that in you requested your account to be cancelled and to remove you as the guarantor for your daughterYou stated that you have not been notified that the account has been closedYou requested detail for the charges in question
In April we spoke with you on the telephone and explained our process for changing a guarantor for a minor childWe offered to call your ex-wife to obtain the appropriate demographics in order to assign her as the guarantorYou informed us at that time that she would not agree to this
On July 30, *** was seen at the Chanhassen Park Nicollet Clinic for a rash under her arm pitPlease see the enclosed itemization of the visit
Again, we can call ***'s mother to collect her demographics to set her up as the guarantor going forward and we can also send her a copy of the billWe need the mother's contact information in order for us to proceedSince *** is under the age of 18, we need one of the parents to be listed as the guarantor of her account
Please contact me directly at (952) *** if you have any further questions
Sincerely,
Trisha ***
Manager, Customer Service
Patient Financial Services

Initial Business Response /* (1000, 11, 2016/02/08) */
*** See Attached ***
Park Nicollet has provided a letter of response to the consumer

Initial Business Response /* (1000, 8, 2015/07/24) */
[redacted] Hard copy Attached [redacted]
Jul, 23, 2015 9:04AM No. 6971 P,
Park Nicolls g . [redacted] Shwd, St. Louis : ?. (C) Park Nicollet parknicollet.com
Health Partners
July 23, 2015
[redacted] Apple Valley, MN...

55124
Dear Ms. [redacted],
This letter is in response to your complaint filed with the Revdex.com regarding a referral to the Center for Reproductive Medicine.
In your correspondence you indicated that you made an appointment at Park Nicollet to discuss infertility. You stated that the provider that you saw indicated that she would not treat you because your BMI was over 40%. You indicated that you informed this provider that you were treated for infertility in 2010 and the provider suggested that you go back to the clinic you were treated at that time. You stated that you went to the Center for Reproductive Medicine and then asked your Park Nicollet provider for a referral to continue your treatment. You stated that the provider stated that she would not place a referral. You requested that Park Nicollet place a retroactive referral so that you may be seen at the Center for Reproductive Medicine,
On July 7, 2015 Dr. [redacted]'s office from the Center for Reproductive Medicine called Park Nicollet to inform us of his plan for your care, Park Nicollet placed a referral for a total of 20 visits.
We regret any misunderstanding that may have occurred. Please call me directly at (952) [redacted] if you have further questions or concerns,
Sincerely,
Trisha [redacted]
Manager, Customer Service Patient Financial Services

Please see the attached response

Initial Business Response /* (1000, 9, 2015/10/14) */
The individual who has submitted the complaint is a Park Nicollet patient. Prior to receiving this complaint we did communicate directly with the patient to try to address his concerns. Park Nicollet is happy to respond to the complaint, but in...

order for us to do so,we would need to discuss the patient's private medical information, which will require a signed authorization allowing us to do so.
A signed authorization can be directed to: Ms. Trisha [redacted], Park Nicollet Health Services
[redacted]
St. Louis Park, MN 55416
Initial Consumer Rebuttal /* (3000, 11, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Park Nicollet has not sent me a signed authorization form form their office.. So far I have not received any response from Park Nicollet, this is unacceptable on Park Nicollets part!
Final Consumer Response /* (3000, 16, 2015/10/19) */
[redacted] See Attached [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Responded directly to the patient. We need a signed release authorization from the patient in order to share our response with your office.

Please have the Consumer sign an authorization for release giving Park Nicollet permission to release medical information to the Revdex.com. We have responded to the Consumer.

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Address: 3800 Park Nicollet Blvd Bldg 5050, Minneapolis, Minnesota, United States, 55416

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