Park Place Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I do not accept this response as we have never denied them payment for them fixing what was wrong with the vehicle.We also did pay them when they asked for paymentWe also believe that they knew my father was dying and still sold him a vehicle that was a lemonWe were never told that they were sending it to a different place to be fixed nor did we recieved a sheet of paper from the other place about what they fixedThere were no new switches put in, my brother, myself and my husband were told that all they did was jb weld the switch and we were informed not to touch the switch to adjust the way the air was coming out so we didn'tThe only truth to what there letter states is that we should part waysBut I would like them put down as a F rated businessI do have receipts as to what was done and proof that they are the only ones that touched the vehicle, didn't fix the vehicle, and had the vehicle for much longer then was necessaryAlso they never called us to let us know when the vehicle was done and told us they couldn't replace replace what was wrong with it cause they wouldn't make a profit off the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I do not accept this response as we have never denied them payment for them fixing what was wrong with the vehicle.We also did pay them when they asked for paymentWe also believe that they knew my father was dying and still sold him a vehicle that was a lemonWe were never told that they were sending it to a different place to be fixed nor did we recieved a sheet of paper from the other place about what they fixedThere were no new switches put in, my brother, myself and my husband were told that all they did was jb weld the switch and we were informed not to touch the switch to adjust the way the air was coming out so we didn'tThe only truth to what there letter states is that we should part waysBut I would like them put down as a F rated businessI do have receipts as to what was done and proof that they are the only ones that touched the vehicle, didn't fix the vehicle, and had the vehicle for much longer then was necessaryAlso they never called us to let us know when the vehicle was done and told us they couldn't replace replace what was wrong with it cause they wouldn't make a profit off the vehicle.

In regards to the complaint received (ID# ***), we sold this vehicle, a Chrysler PT Cruiser to the complainant's father, not the complainant? He was a very nice man, and we enjoyed working with him? As the complaint states, there was a written promise in the purchase contract
to correct the heater control which wasn't properly switching modes (i.eheat, defrost, vent, etc.) when the dial was turned? We obtained a used control unit and installed it before the vehicle was delivered, and upon delivery, it was working as designed? The customer had contacted us a few weeks later and stated that the climate control was doing the same thing as before, and we agreed to look at it for him again? We found that the dial that controls the mode selection was physically broken and stripped out, so it would just spin on the shaft without doing anything? We once again obtained another used climate control unit and changed it for him free of charge? It worked correctly (verified by my technician, and myself) when the job was completed? About a month or so later, I received a call stating that the vehicle would not start, and they would be having the vehicle towed to our facility? We received the vehicle and did a quick diagnosis that determined the fuel pump was not operating? Further diagnosis determined that the fuel pump was okay, but it was not getting power to it? We sent the vehicle to another shop nearby that has more experience in problems of this nature, and they found the problem, which was a broken wire in the wiring harness going to the fuel pump? They fixed the problem and the vehicle ran fine? Since electrical problems are not part of our warranty, but we were still willing to help this customer out, we offered to pay for half of the total cost of roughly $? This was met with great resistance by the complainant when I asked that she pay for 1/of this repair which was not covered under warranty? We did not have to do this, but to try and maintain a good relationship, we did so anyway? It was at this time that I learned that the original purchaser had passed, and I offered my condolences? After another month or so, I received another call stating that the vehicle's heater wasn't working? I had them bring the vehicle in to have us look at it? Again, the heater control knob was physically broken and stripped out? Additionally, the blower fan was inoperative? It was at this point that we were threatened with getting their attorney involved, and still making an attempt at salvaging a working relationship with this customer, we agreed to look at this problem again? The inoperative blower motor, an unrelated problem from what was promised in the original purchase agreement, was due to a wiring harness that had vibrated loose? Snapping the connector back in place securely was all that was needed to solve this problem? We did not charge them for this repair? As for the (once again) broken mode control knob, my suggestion was to either try and epoxy the knob to the shaft (which the customer described as "rigging" it), or to purchase a brand new climate control unit from Chrysler, of which the cost of such would be the responsibility of the customer, and we would install the new component for free, which we were under no obligation to doThe customer did not feel they should have to pay for anything, and it was at that point that you received this complaint? At this point, there is no possible salvaging any relationship with this customer as far as we see it? The best thing for both of us is to simply part ways? No matter what we could do at this point, I don't believe they would ever be satisfiedThey are expecting us to repair problems with this vehicle for free, regardless if they were covered under warranty or not.? I have screenshots from two social media accounts where this customer has spoken untruths and negativity about our business, and I can include them in another email if you wish? They have made it very clear how they feel about us through these vitriolic messages? Sincerely,? *** *** ** *** ***

Revdex.com:At this time, I have not been contacted by Global Pest Control regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not accept this response as we have never denied them payment for them fixing what was wrong with the vehicle.We also did pay them when they asked for payment. We also believe that they knew my father was dying and still sold him a vehicle that was a lemon. We were never told that they were sending it to a different place to be fixed nor did we recieved a sheet of paper from the other place about what they fixed. There were no new switches put in, my brother, myself and my husband were told that all they did was jb weld the switch and we were informed not to touch the switch to adjust the way the air was coming out so we didn't. The only truth to what there letter states is that we should part ways. But I would like them put down as a F rated business. I do have receipts as to what was done and proof that they are the only ones that touched the vehicle, didn't fix the vehicle, and had the vehicle for much longer then was necessary. Also they never called us to let us know when the vehicle was done and told us they couldn't replace replace what was wrong with it cause they wouldn't make a profit off the vehicle.

Revdex.com:At this time, I have not been contacted by Global Pest Control regarding complaint ID [redacted].Sincerely,[redacted]

In regards to the complaint received (ID# [redacted]), we sold this vehicle, a 2006 Chrysler PT Cruiser to the complainant's father, not the complainant.  He was a very nice man, and we enjoyed working with him.  As the complaint states, there was a written promise in the purchase contract...

to correct the heater control which wasn't properly switching modes (i.e. heat, defrost, vent, etc.) when the dial was turned.  We obtained a used control unit and installed it before the vehicle was delivered, and upon delivery, it was working as designed.  The customer had contacted us a few weeks later and stated that the climate control was doing the same thing as before, and we agreed to look at it for him again.  We found that the dial that controls the mode selection was physically broken and stripped out, so it would just spin on the shaft without doing anything.  We once again obtained another used climate control unit and changed it for him free of charge.  It worked correctly (verified by my technician, and myself) when the job was completed.  About a month or so later, I received a call stating that the vehicle would not start, and they would be having the vehicle towed to our facility.  We received the vehicle and did a quick diagnosis that determined the fuel pump was not operating.  Further diagnosis determined that the fuel pump was okay, but it was not getting power to it.  We sent the vehicle to another shop nearby that has more experience in problems of this nature, and they found the problem, which was a broken wire in the wiring harness going to the fuel pump.  They fixed the problem and the vehicle ran fine.  Since electrical problems are not part of our warranty, but we were still willing to help this customer out, we offered to pay for half of the total cost of roughly $78.00  This was met with great resistance by the complainant when I asked that she pay for 1/2 of this repair which was not covered under warranty.  We did not have to do this, but to try and maintain a good relationship, we did so anyway.  It was at this time that I learned that the original purchaser had passed, and I offered my condolences.  After another month or so, I received another call stating that the vehicle's heater wasn't working.  I had them bring the vehicle in to have us look at it.  Again, the heater control knob was physically broken and stripped out.  Additionally, the blower fan was inoperative.  It was at this point that we were threatened with getting their attorney involved, and still making an attempt at salvaging a working relationship with this customer, we agreed to look at this problem again.  The inoperative blower motor, an unrelated problem from what was promised in the original purchase agreement, was due to a wiring harness that had vibrated loose.  Snapping the connector back in place securely was all that was needed to solve this problem.  We did not charge them for this repair.  As for the (once again) broken mode control knob, my suggestion was to either try and epoxy the knob to the shaft (which the customer described as "rigging" it), or to purchase a brand new climate control unit from Chrysler, of which the cost of such would be the responsibility of the customer, and we would install the new component for free, which we were under no obligation to do. The customer did not feel they should have to pay for anything, and it was at that point that you received this complaint.  At this point, there is no possible salvaging any relationship with this customer as far as we see it.  The best thing for both of us is to simply part ways.  No matter what we could do at this point, I don't believe they would ever be satisfied. They are expecting us to repair problems with this vehicle for free, regardless if they were covered under warranty or not.  I have screenshots from two social media accounts where this customer has spoken untruths and negativity about our business, and I can include them in another email if you wish.  They have made it very clear how they feel about us through these vitriolic messages.  Sincerely, [redacted]

Review: I purchased a truck on 6/6/2013. Paid $4,000 out right. The truck began to have transmission problems within the first week after purchase. The dealer turned the service engine light off and said that was a misfire. It continued to have issued and they dealer refused to give money back. They tried 5 times to fix the issues until the truck's engine died. There were many issues with the truck that are documented repair bills. When the engine died, we had it towed to the dealership where they said it would take about a week to put a new engine. It was a month before I would receive the vehicle back with a replaced engine. The transmission also failed.Desired Settlement: We want a reliable vehicle that we were promised from the beginning

Business

Response:

This email is in response to the complaint received by [redacted] regarding her 2000 Dodge Durango purchased from our dealership.