Park Plaza Group

Hello [redacted] , Thank you for contacting Sweeney’s® We apologize for this experience and are happy to assistThe Solar Powered and Battery Powered Sonic Spikes™ are covered by a day money back guarantee and a one-year replacement warranty We understand the packaging on the products purchased refer to a five-year warranty This was the warranty offered by the company prior to our acquiring itOn 7/28/16, we did ship replacement spikes on Order [redacted] According to [redacted] tracking, the items were delivered todayIt appears a refund is preferred to replacements The day refund period has expired, however, we would be happy to extend a refund in the amount of $($+ $as noted on the receipts provided) as a good faith offer The replacements shipped and received need not be returnedPlease let us know if this offer is accepted, and we’ll send a check to the address notedWe look forward to hearing from you.Regards, Carol E [redacted] Consumer Relations Supervisor

Dear [redacted] ,Dear [redacted] ,We would be happy to send a refund check to the address previously provided, in the amount of $13.97, as a good faith gesture.Please confirm acceptance of this offer.Regards,Carol E***Consumer Relations Supervisor

Hello, Thank you for contacting [redacted] *** We apologize for this experience and would be happy to assist with resolutionOn 10/7/16, [redacted] notified us that the items on Order [redacted] were damaged and discarded We called and spoke with [redacted] that same day and processed a replacement order, which shipped on 10/11/(Order [redacted] ) The order was shipped via [redacted] ground to comply with shipping regulations This was due to aerosol cans being part of the order After speaking with [redacted] again on 10/11/16, we learned that [redacted] had delivered part of the original order We advised her to keep those items and let her know the replacement order had shippedSeveral emails were also sent explaining what occurred, and tracking numbers for the replacement order were provided These were dated 10/8/16, 10/13/and 10/17/(2) These were responses to the emails received from MrThomasThe items shipped on the replacement order are scheduled to be delivered by [redacted] by the end of today, 10/18/We will be happy to process a refund for this order as a courtesy All items already received and those that will be delivered today may be retained with our complimentsPlease contact us at 1-855-7-ORGANIC (1-855-767-4264) with any questionsRegards, Carol E [redacted] Consumer Relations Supervisor Tell us why here

Hello,We did receive pictures of the energizers; however, I was unable to locate a copy of the receipt Thank you for re-sending it This receipt has now been documented for Serial Number [redacted] .Please let us know if you would like to accept the in-warranty repair offer to our Tennessee facility If accepted, everything needed to proceed with the repair will be sent to the email address of [redacted] @***.com (unless we are advised differently)Regards,Carol E***Consumer Relations Supervisor Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I emailed Carol E [redacted] and gave a copy of the receipt on 11-1-and the date of purchase was 10-6-with in the day money back guarantee of the date of purchase Regards, [redacted] ***

Dear [redacted] , Thank you for contacting us at Havahart® We are sorry to learn of this experience and would be happy to helpOur records do indicate that we spoke with you twice on 5/26/regarding Critter Ridder®, Model [redacted] At that time, our agents explained the product is a conditioning agent and may take up to two weeks for the animal to respondThis product is covered by a 30-day, money-back guarantee from the date of purchase A refund of the purchase price is certainly an option and can be provided for this timeframe To proceed, please provide a copy of the purchase receipt As soon as that document is received, a refund check will be processed Please let us know if we can be of further assistance Regards, Carol E***Consumer Relations Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Yes, I was told that I could send the unit out for repairs to one of the listed shops on MM website completely at my expenseI believe that this is what I see as the problem, once you buy the unit you are stuck with their sell/repair systemThank goodness I don't have to take my car back to the original certified repairman to change a spark plug or starter or have the certified home builder come in and fix the door handle that is not workingI like the unit the first year I had it but after the one year warranty is up you start having problemsI have friends that have had the same problem and now their traps are sitting in the shed because they don't want to fool with the sending out and paying half of what the trap cost to repair itMake parts available, people work on house furnaces all the time and are not required to have a certified gas installer work along side them to connect the gas
Regards,
*** ***

Hello, Requests received from non-profit organizations necessarily go through a review process to ensure monies are available This process does take time and is never a guarantee that any request will be granted We will, as a courtesy, agree to apply the 25% discount to Order ***, which was received on 8-6-16. The amount of this refund is $47.04, which is an additional 15% discount from the purchase price (a 10% discount along with free shipping was already applied). Any previous discount codes offered for future orders will be voided. Upon confirmation that this offer is accepted, we will proceed as noted above. Thank you, Carol E***Consumer Relations Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me, contingent upon receipt of a refund totaling $
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by Woodstream / Zareba in reference to complaint ID ***, and find that this resolution is satisfactory. Request that the company email me when the retroactive credit has been issued so I can track it on my credit card. I hope Woodstream / Zareba carefully reviews and considers the feedback received in order to improve communication and customer support in the future

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** **
Also, we have had this trap over thirty day's. I haven't had much time until now to find out that the trap doesn't work. Thank you for your response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,As noted in our response dated 10/18/16: We will be happy to process a refund for this order as a courtesy. All items already received and those that will be delivered today may be retained with our compliments.This information was acknowledged in an email received from *** *** dated 10/19/On 10/20/an email was sent confirming the refund was processed.Please contact us at 1-855-7-ORGANIC (1-855-767-4264) with any questions.Regards,Carol E***Consumer Relations Supervisor

Hello, Thank you for contacting [redacted]®.  We apologize for this experience and are happy to assist. The Electronic Mousetrap, Model M250, is covered by a 30-day refund and a one-year replacement warranty.   As a gesture of good faith, we are willing to provide a refund for the price...

of the trap upon receiving a copy of the purchase receipt.  This may be sent to us at [redacted]. Please contact us at [redacted] with any questions.   Regards, Carol E[redacted] Consumer Relations Supervisor

Hello, Thank you for contacting TERRO®.  I’m sorry to hear the Fruit Fly Traps didn’t work in this situation. We do offer a 30-day money-back guarantee for our products (from the date of purchase), and would be happy to refund the purchase price of the product.  To proceed, please send a...

copy of the receipt to [email protected].   We will send a check to the address provided. Please contact us at ###-###-#### with any questions.   Regards, Carol E[redacted] Consumer Relations Supervisor

Dear [redacted], Thank you for contacting Havahart®.  We apologize for this experience and would be happy to assist. A Model [redacted] trap can certainly be shipped to the address noted as a good faith gesture.  We're glad to know this trap has worked well for you in previous years. Please...

confirm acceptance, and we'll send it right away. Regards, Carol E[redacted] Consumer Relations Supervisor

Dear [redacted], Thank you for contacting us at Havahart®.  We are sorry to learn of this experience and would be happy to help. Our records do indicate that we spoke with you twice on 5/26/16 regarding Critter Ridder®, Model [redacted].  At that time, our agents explained the...

product is a conditioning agent and may take up to two weeks for the animal to respond. This product is covered by a 30-day, money-back guarantee from the date of purchase.  A refund of the purchase price is certainly an option and can be provided for this timeframe.  To proceed, please provide a copy of the purchase receipt.  As soon as that document is received, a refund check will be processed.  Please let us know if we can be of further assistance.  Regards, Carol E[redacted]Consumer Relations Supervisor