Subject: Complaint ID [redacted] Mick, We have spoken with MrWoods regarding his complaint We advised that we would be willing to waive the invoice of $2,395.00, which was wrongly billed as work was not doneWe were called in because the AC was "noisy and not cooling" We were not called to check on the unit's drain which he said caused the flooding of his unit a week after we had did the work He is claiming that we should pay for the damages from his unit being flooded We disagree in that this was not our scope of work and thus we were not at faultCan Revdex.com assist us in resolving the dispute? Let me knowJackson C [redacted] General Manager, Direct Sales and Service (808) [redacted] direct (808) [redacted] cell
Subject: Complaint ID [redacted] Mick, We have spoken with MrWoods regarding his complaint We advised that we would be willing to waive the invoice of $2,395.00, which was wrongly billed as work was not doneWe were called in because the AC was "noisy and not cooling" We were not called to check on the unit's drain which he said caused the flooding of his unit a week after we had did the work He is claiming that we should pay for the damages from his unit being flooded We disagree in that this was not our scope of work and thus we were not at faultCan Revdex.com assist us in resolving the dispute? Let me knowJackson C [redacted] General Manager, Direct Sales and Service (808) [redacted] direct (808) [redacted] cell
This complaint from Mr [redacted] has been resolved to his satisfaction.Please call me should you have any questions.Very truly yours, Ralph *I***