Park Seed

December 12, [redacted] Revdex.com of Upstate South Carolina NChurch Street, Ste C Greenville, SC Re: Revdex.com Case - [redacted] # [redacted] Jackson and Perkins Customer [redacted] Dear [redacted] Please let me begin by apologizing for the difficulties [redacted] has experienced with getting a response on the removal from our mailing databaseWe pride ourselves on delivering top quality customer service in a timely fashion Our goal is to meet and exceed the expectations of every customer We have reported and requested [redacted] name and address be remove from our catalog mailing database It can take up to six weeks for the information to be purged from our catalog database May we suggest that [redacted] share any unwanted catalogs with family or friends Once again, we deeply apologize for the difficulty and ask that you please convey our apologies to [redacted] for any inconvenience Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted] *

April 07, [redacted] Re: Revdex.com Case – [redacted] Parkseed Order # [redacted] Dear [redacted] Please let me begin by apologizing for the difficulties and issues surrounding [redacted] order of the Park's Complete Light and Starter KitWe pride ourselves on delivering top quality plants and products in a timely fashionOur goal is to meet and exceed the expectations of every customer Unfortunately, it appears the grow light is not working as expected and [redacted] has requested the lamp fixture be replacedWe would like to assist [redacted] with getting the issue resolved as soon as possibleWe have been advised from our product administration department to get more information from [redacted] in regards to the item If [redacted] could advise us on whether she receive any instructions or material with the plant light we would greatly appreciatedIt was advised that [redacted] please check to see if the light bulbs have been screwed in tightlyIf she could also check to see if she notices any damage or defects to the lamp or the bulbsIn the meantime our product administration is checking with the vendor for any additional information we can provide in regards to the plant light and bulbs not working correctly Once we receive the information back from [redacted] we will be happy to make the proper adjustment need [redacted] guarantee is as follows Non-Plant ProductsYour complete satisfaction is guaranteed with every productIf you are not fully satisfied with your purchase, please follow the guidelines below and we will furnish a replacement or merchandise credit: •Living Gifts: contact us within days of receipt •Tools and gardening accessories: within the first days, return items to: Park Seed Returns [redacted] After days, contact the manufacturer directly, according to the manufacturer's guarantee Once again, we deeply apologize for the inconvenience and ask that you please convey our apologies to [redacted] If you have any questions or concerns in regards to this matter, please let me know Sincerely, [redacted] Customer Service Administrator Parkseed Company [redacted] ***

Dear *** ***,
Re: Revdex.com complaint #***
We apologize for the inconvenience and issues you experienced with getting the issue with your orders resolved As we discussed and agreed upon during our phone conversation today, we have issued you a merchandise credit for the above order. The merchandise credit number is *** for $***, which can be redeemed on a future purchase
Again, we apologize for the inconvenience and thank you for your patience in this matter. If you have any questions or concerns please do not hesitate to let me know

December 12,
*** ** ***
*** ***
Revdex.com of Upstate South Carolina
NChurch Street, Ste C
Greenville, SC
Re: Revdex.com Case - *** *** #***
Jackson and Perkins Customer* ***
Dear*** ***
Please let me begin by apologizing for the difficulties *** *** has experienced with getting a response on the removal from our mailing databaseWe pride ourselves on delivering top quality customer service in a timely fashion. Our goal is to meet and exceed the expectations of every customer
We have reported and requested *** *** name and address be remove from our catalog mailing database. It can take up to six weeks for the information to be purged from our catalog database. May we suggest that *** *** share any unwanted catalogs with family or friends.
Once again, we deeply apologize for the difficulty and ask that you please convey our apologies to *** *** for any inconvenience
Sincerely,
*** ***
Customer Service Administrator
Jackson and Perkins
*** *

Revdex.com called stating the company has settled the complaint and he is satisfied

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Regards,*** ***
I only called to be sure I would not be charged till shippedThe sales person must have misunderstood what I wantedInstead of spending more money on the mistake the seller made I will just not do business with them or there subsidiaries in the futureI do not have traspertation to be running aroutd for their misunderstandingnor can I spend the money on itCommon sense says I would not order the same thing twiceI will encourage others not to use themThere are many companies selling plantsGood will from a company is worth more.
***

February 5, 2015
 
 
 
[redacted]
[redacted]
Revdex.com of Upstate South Carolina
408 N. Church Street, Ste C
Greenville, SC 29601
 
Re:  Revdex.com Case [redacted]  – Case #[redacted] 
        Jackson...

and Perkins Order # [redacted]
 
Dear [redacted],
 
Please let me begin by apologizing for the difficulties and confusion [redacted] experienced with his Amaryllis order.  Upon review our records indicate the order was placed on 12/4/2014 and was shipped via [redacted] on 12/8/2014. 
 
Our premium amaryllis bulb gifts arrive in a decorative container to allow the customer the pleasure of watching the bulb grow during the season and generally add a lovely accent during the hoildays.  The bulbs when grown indoors will take about 8 weeks to bloom, then after they go dormant they can be brought out every winter to bloom once again.  We apologize that [redacted] was not aware of how the amaryllis bulb gift arrive and the time it takes for the bulbs to bloom.  As a customer courtesy, we have requested a credit of $49.95 back to the respective charge card on the order.  Please allow 5-7 business days for the credit to process. 
 
Once again, we deeply apologize for this unfortunate situation and ask that you please convey our apologies to [redacted] for any inconvenience.  If you have any questions or concerns in regards to this matter, please let me know.
 
 
Sincerely,
 
 
 
[redacted]
Customer Service Administrator
Jackson and Perkins
[redacted]

April 07, 2015
[redacted]
Re: Revdex.com Case – [redacted]
Parkseed Order #[redacted]
Dear [redacted]
Please let me begin by apologizing for the difficulties...

and issues surrounding [redacted] order of the Park's Complete Light and Starter Kit. We pride ourselves on delivering top quality plants and products in a timely fashion. Our goal is to meet and exceed the expectations of every customer.
Unfortunately, it appears the grow light is not working as expected and [redacted] has requested the lamp fixture be replaced. We would like to assist [redacted] with getting the issue resolved as soon as possible. We have been advised from our product administration department to get more information from [redacted] in regards to the item.
If [redacted] could advise us on whether she receive any instructions or material with the plant light we would greatly appreciated. It was advised that [redacted] please check to see if the light bulbs have been screwed in tightly. If she could also check to see if she notices any damage or defects to the lamp or the bulbs. In the meantime our product administration is checking with the vendor for any additional information we can provide in regards to the plant light and bulbs not working correctly.
Once we receive the information back from [redacted] we will be happy to make the proper adjustment need.
[redacted] guarantee is as follows.
Non-Plant Products. Your complete satisfaction is guaranteed with every product. If you are not fully satisfied with your purchase, please follow the guidelines below and we will furnish a replacement or merchandise credit:
•Living Gifts: contact us within 30 days of receipt
•Tools and gardening accessories: within the first 30 days, return items to:
Park Seed Returns [redacted]
After 30 days, contact the manufacturer directly, according to the manufacturer's guarantee.
Once again, we deeply apologize for the inconvenience and ask that you please convey our apologies to [redacted]. If you have any questions or concerns in regards to this matter, please let me know.

Sincerely,



[redacted]
Customer Service Administrator
Parkseed Company [redacted]

April 07, 2015 [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC 29601 Re: Revdex.com Case [redacted] – Case #[redacted] Jackson #[redacted] Dear [redacted], Please let me begin by apologizing for the difficulties and confusion...

surrounding [redacted] orders. Upon review of the orders it appears [redacted] contact us on 1/30/15 inquiring about the shipping and billing of items he was interested in purchasing. During the call [redacted] provide the representative with his complete billing and shipping address along with the charge card information. The representative during the call would have verified the billing and shipping address along with the items ordered and order total which included free shipping. At the end of the call [redacted] would have been provided an order confirmation number as well as advised the order would be billed at time of shipping. However, the next day it appears [redacted] placed the exact same order with free shipping via the website again would be billed at time of shipping for the order. Both orders were shipped and billed on 3/19/15. The order placed by phone arrived on 3/20/15 and the order placed via the website arrived on 3/21/15. On 3/24/15 [redacted] was advised by supervisors that to receive a refund he would need to return one of the orders at his own expense. We advise if [redacted] does not want to keep the order to return the unwanted product back to us the most easiest and cost effective way with a tracking number. Unfortunately, we do not offer a return package service. Once the product and paperwork are received back we will be happy to process a refund to the respectable charge card of file. Once again we apologize if there was any confusion and for this unfortunate situation. We ask that you please convey our apologies to [redacted] for any inconvenience. If you have any other questions or concerns regarding the matter, please do not hesitate to let me know. Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted]

December 12, 2014
 
 
 
[redacted]
Revdex.com of Upstate South Carolina
408 N. Church Street, Ste C
Greenville, SC 29601
 
Re:  Revdex.com Case - [redacted] #[redacted]
       Jackson and Perkins...

Customer[redacted]
 
Dear[redacted]
 
Please let me begin by apologizing for the difficulties [redacted] has experienced with getting a response on the  removal from our mailing database. We pride ourselves on delivering top quality customer service in a timely fashion.  Our goal is to meet and exceed the expectations of every customer.
 
We have reported and requested [redacted] name and address be remove from our catalog mailing database.  It can take up to six weeks for  the information to be purged from our catalog database.  May we suggest that [redacted] share any unwanted catalogs with family or friends. 
 
Once again, we deeply apologize for the difficulty and ask that you please convey our apologies to [redacted] for any inconvenience.
 
Sincerely, 
 
[redacted]
Customer Service Administrator
Jackson and Perkins
[redacted]