Park West Apartments

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Contact Name and Title: DeAhn [redacted] Property Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mansardsapartments.com Anyone years or older are required to apply at our community, have a credit check ran, and be a lease signer Leasing agents make that well aware at the time of the applicationIn this event the person you were a lease holder/signer with was evicted for non-payment of rent, which affects all lease signers credit The building which you were living in never caught on fire OFFER: No offer at allPlease contact the collection agency FCO to discuss a payment arrangement with them to pay your balance offOnce you pay the bill in full it will be make as paid on your credit report Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I signed the application I was not once told my credit would be ran and in the event something happened that it would be on my creditI also find it odd that I know of a person who moved out a week before his lease was up and he was charged the same amount, also another person who left and was charged the same amount with only a month leftI would really like to know how it even amounts to that and why is it on my report twice Final Business Response / [redacted] (4000, 9, 2015/11/23) */ Contact Name and Title: DeAhn [redacted] Property Mgr On the application that you signed it clearly states that a credit check will be ran as well as a background check We can discuss any other residents move out charges and what they owe due to the privacy act It should only be on your credit once from the collection agencyIf you were filed on for eviction it will be listed by Hammond City Court OFFER: None

Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ Hello [redacted] I am responding to a customer complaint you received regarding a painting charge we had charged a previous residentAfter review of this, we had in fact charged them for a partial paint of $(which is the amount that our painter charged us) Even so, we have decided to take off this chargeThe past resident will soon receive an additional check in that amount [redacted] Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

In response to your letter with the ID [redacted] We go by the Texas Apartment Association credit application and on that application it states in the application agreement on number that application Deposit may or may not be refundable, it goes on to say in addition to any application fee, you have delivered to our representative an application deposit in the amount indicated in paragraph The application deposit is not a security deposit, but it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; or it will be refunded under paragraph if you are not approved; or it will be retained by us as liquated damages if you fail to sign or attempt to withdraw under paragraph or 7, if you fail to answer any questions, or if you give informationBoth applicants signed their applicationWe also have our rental criteria that says on # that applicants may be denied occupancy for the following reasons Falsification of application, incomplete application by any applicant , Insufficient income(total of all applicants) and poor credit history as well as poor rental history of any applicant it also states that an applicant can be denied for non-payment of rent/or eviction and the deposit can be liquidated both applicants signed this as well [redacted] (leasing consultant) also spoke to them before they leased and explained to them that if they had any evictions or broken leases we could not accept themIn response to Ms Tennyson commit when I spoke to her to explain the policies she first said she wasn’t aware of [redacted] having an eviction then she went on to say that she asked him before they applied and he said no We never did get to discuss the properties she owesShe was upset because I explained to her that the deposit was nonrefundable due to not disclosing to us that she and her friend had property debt She did ask me about giving deposit back and I did explain to her that she signed the application and did not disclose the eviction or the property debtsIf you have any question please feel free to call me at the above number Thank you, [redacted] Property Manager

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Contact Name and Title: DeAhn [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mansardsapartments.com Ms [redacted] move out disposition was mailed to her to the address that she provided on her key return slipThe certified letter was signed for by a [redacted] ***Per the lease agreement paint and carpet cleaning charges will be charged OFFER: Ms [redacted] will need to contact Fair Collections and Outsourcing for the file has been turned overThe telephone number to contact them is XXX-XXX-XXXX and they can assist her from this point with paying off her balance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The collection company that Mansard listed above states only mansard can give them permission to write a letter of deletion upon payment in fullI spoke with Carol [redacted] at the collection company listed above and she states she is waiting for mansard to approve a letter of deletionI will pay the balance in full but I must have a letter of deletion due to the fact that I wasn't notified of this debt Final Business Response / [redacted] (4030, 10, 2015/10/06) */ Once Ms [redacted] pays the money that is owed to the collection agency they will mark her account paid in full with a zero balanceWe will not be able to have this deleted from her credit reportPlease keep in mind the paperwork was sent to the forwarding address via certified mail and signed for OFFER: Please pay the balance in full so it will reflect on your credit report that you have a zero balance

Initial Business Response / [redacted] (1000, 6, 2015/05/21) */ Mr [redacted] did pay $at the beginning of May which paid off the majority of his balance from April He still has a balance from his April utilities of $He still owes for May Rent, utilities, and fees (late and admin.) for a total of $which is due immediatelyMr [redacted] will be filed on for eviction on May 27, At that point attorney fees of $will be added, in addition to June rentAll monies must be paid to avoid eviction

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: DeAhn [redacted] Property mana Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mansardsapartments.com Mrs [redacted] in reviewing your work order request in regards to the patio door that has been repaired as of May 19th, The other work orders in regards to your soap dish and bathroom door the work orders state will be home so that we can complete the workWhen our maintenance worker came to your apartment unit no one answered the doorPlease call our maintenance coordinator to schedule a time for the work to be completed In regards to your flat tire Mansards apartments is not responsible for your personal property such as your tireIt could be possible that you picked up a nail or ran over some glass anywhere you might have been driving If you wish to break your lease please be advised that all penalties will apply per your leasePlease feel free to call me at the office if you should have any questions or concerns OFFER: All penalties and fees will be applied if you wish to break your lease All work orders will be completed upon someone being at your apartment or if you give permission to enter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Another thing is we had a gas leak one night and not one person knocked on my door to let me know what was going onThis could have been very seriousI pay eight hundred and fifty dollars a month and nobody could let me know what's going onIt's been like a week and my soap dish still isn't fixedThis is the most I've ever paid for an apartment and by far the worst one yet and completely unacceptable by the apartment complexMy hallway smells strongly like cat even after they clean itBefore it got cleaned the smell was overwhelmingThe washer and dryer are old and don't work wellHalf the time one side of my stove doesn't lightThey do no renovating and the rent amount is ridiculous Final Business Response / [redacted] (4000, 9, 2015/06/30) */ Contact Name and Title: Mansards Management In regards to the gas leak, it was in another entryway of the building and handled immediately by our staffNipsco and the fire department were present and did not require for us to evacuate the buildingIf they found it necessary to perform evacuation procedure it would have been done Also the work order for your soap dish has been repaired, it was completely replaced with a new fixture so that you would not have any further issues As of today 6/30/we have walked your hallway in regards to the issue with a smellWe have noticed the carpet was cleaned as you mentionedHowever, the smell is coming from residents in your building leaving numerous shoes and other personal items in the hallwayWe are going to issue a notice to your building in regards to leaving shoes and other personal items in the hallwayAs you are well aware storing personal items such as shoes and other items in the common area are a trip hazard for othersThank you for bring that to our attention OFFER: No offer Final Consumer Response / [redacted] (4200, 11, 2015/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well then I'm not gonna get charged after I move out in jan for having a dirty carpet

Initial Business Response /* (1000, 6, 2017/10/02) */
The leak has been repaired and the drywall work will be completed 10/6/17, if we have permission to enter the unit to complete the workthere will be no rent credit given

In response to your letter with the ID***. We go by the Texas Apartment Association credit application and on that application it states in the application agreement on number that application Deposit may or may not be refundable, it goes on to say in addition to any application fee,
you have delivered to our representative an application deposit in the amount indicated in paragraph The application deposit is not a security deposit, but it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; or it will be refunded under paragraph if you are not approved; or it will be retained by us as liquated damages if you fail to sign or attempt to withdraw under paragraph or 7, if you fail to answer any questions, or if you give informationBoth applicants signed their applicationWe also have our rental criteria that says on # that applicants may be denied occupancy for the following reasons Falsification of application, incomplete application by any applicant , Insufficient income(total of all applicants) and poor credit history as well as poor rental history of any applicant it also states that an applicant can be denied for non-payment of rent/or eviction and the deposit can be liquidated both applicants signed this as well*** *** (leasing consultant) also spoke to them before they leased and explained to them that if they had any evictions or broken leases we could not accept themIn response to Ms Tennyson commit when I spoke to her to explain the policies she first said she wasn’t aware of *** *** having an eviction then she went on to say that she asked him before they applied and he said no We never did get to discuss the properties she owesShe was upset because I explained to her that the deposit was nonrefundable due to not disclosing to us that she and her friend had property debt She did ask me about giving deposit back and I did explain to her that she signed the application and did not disclose the eviction or the property debtsIf you have any question please feel free to call me at the above number Thank you, *** *** Property Manager

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: DeAhn [redacted] Property Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mansardsapartments.com
Anyone 18 years or older are required to apply at our community, have a credit check ran, and be a lease signer....

Leasing agents make that well aware at the time of the application. In this event the person you were a lease holder/signer with was evicted for non-payment of rent, which affects all lease signers credit.
The building which you were living in never caught on fire.
OFFER:
No offer at all. Please contact the collection agency FCO to discuss a payment arrangement with them to pay your balance off. Once you pay the bill in full it will be make as paid on your credit report.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I signed the application I was not once told my credit would be ran and in the event something happened that it would be on my credit. I also find it odd that I know of a person who moved out a week before his lease was up and he was charged the same amount, also another person who left and was charged the same amount with only a month left. I would really like to know how it even amounts to that and why is it on my report twice.
Final Business Response /* (4000, 9, 2015/11/23) */
Contact Name and Title: DeAhn [redacted] Property Mgr
On the application that you signed it clearly states that a credit check will be ran as well as a background check.
We can discuss any other residents move out charges and what they owe due to the privacy act.
It should only be on your credit once from the collection agency. If you were filed on for eviction it will be listed by Hammond City Court.
OFFER:
None

Initial Business Response /* (1000, 6, 2015/05/21) */
Mr. [redacted] did pay $800.00 at the beginning of May which paid off the majority of his balance from April 2015. He still has a balance from his April 2015 utilities of $61.36. He still owes for May Rent, utilities, and fees (late and admin.)...

for a total of $1241.97 which is due immediately. Mr. [redacted] will be filed on for eviction on May 27, 2015. At that point attorney fees of $299.00 will be added, in addition to June 2015 rent. All monies must be paid to avoid eviction.

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: DeAhn [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mansardsapartments.com
Ms. [redacted] move out disposition was mailed to her to the address that she provided on her key return slip. The certified...

letter was signed for by a [redacted]. Per the lease agreement paint and carpet cleaning charges will be charged.
OFFER:
Ms. [redacted] will need to contact Fair Collections and Outsourcing for the file has been turned over. The telephone number to contact them is XXX-XXX-XXXX and they can assist her from this point with paying off her balance.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The collection company that Mansard listed above states only mansard can give them permission to write a letter of deletion upon payment in full. I spoke with Carol [redacted] at the collection company listed above and she states she is waiting for mansard to approve a letter of deletion. I will pay the balance in full but I must have a letter of deletion due to the fact that I wasn't notified of this debt.
Final Business Response /* (4030, 10, 2015/10/06) */
Once Ms. [redacted] pays the money that is owed to the collection agency they will mark her account paid in full with a zero balance. We will not be able to have this deleted from her credit report. Please keep in mind the paperwork was sent to the forwarding address via certified mail and signed for.
OFFER:
Please pay the balance in full so it will reflect on your credit report that you have a zero balance.

Initial Business Response /* (1000, 5, 2016/03/30) */
Hello [redacted]
I am responding to a customer complaint you received regarding a painting charge we had charged a previous resident. After review of this, we had in fact charged them for a partial paint of $168.00 (which is the amount that...

our painter charged us) Even so, we have decided to take off this charge. The past resident will soon receive an additional check in that amount.

[redacted]
Manager
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

In response to your letter with the ID. [redacted].  We go by the Texas Apartment Association credit application and on that application it states in the application agreement on number 3 that application Deposit may or may not be refundable, it goes on to say in addition to any application fee,...

you have delivered to our representative an application deposit in the amount indicated in paragraph 14. The application deposit is not a security deposit, but it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; or it will be refunded under paragraph 10 if you are not approved; or it will be retained by us as liquated damages if you fail to sign or attempt to withdraw under paragraph 6 or 7, if you fail to answer any questions, or if you give false information. Both applicants signed their application. We also have our rental criteria that says on # 3 that applicants may be denied occupancy for the following reasons Falsification of application, incomplete application by any applicant , Insufficient income(total of all applicants) and poor credit history as well as poor rental history of any applicant it also states that an applicant can be denied for non-payment of rent/or eviction and the deposit can be liquidated both applicants signed this as well. [redacted] (leasing consultant) also spoke to them before they leased and explained to them that if they had any evictions or broken leases we could not accept them. In response to Ms Tennyson commit when I spoke to her to explain the policies she first said she wasn’t aware of [redacted] having an eviction then she went on to say that she asked him before they applied and he said no.  We never did get to discuss the 2 properties she owes. She was upset because I explained to her that the deposit was nonrefundable due to not disclosing to us that she  and her friend had property debt . She did ask me about giving deposit back and I did explain to her that she signed the application and did not disclose the eviction or the 2 property debts. If you have any question please feel free to call me at the above number.   Thank you, [redacted] Property Manager

Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: DeAhn [redacted] Property mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mansardsapartments.com
Mrs. [redacted] in reviewing your work order request in regards to the patio door that has been repaired as of May 19th,...

2015. The other work orders in regards to your soap dish and bathroom door the work orders state will be home so that we can complete the work. When our maintenance worker came to your apartment unit no one answered the door. Please call our maintenance coordinator to schedule a time for the work to be completed.
In regards to your flat tire Mansards apartments is not responsible for your personal property such as your tire. It could be possible that you picked up a nail or ran over some glass anywhere you might have been driving.
If you wish to break your lease please be advised that all penalties will apply per your lease. Please feel free to call me at the office if you should have any questions or concerns.
OFFER:
All penalties and fees will be applied if you wish to break your lease.
All work orders will be completed upon someone being at your apartment or if you give permission to enter.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Another thing is we had a gas leak one night and not one person knocked on my door to let me know what was going on. This could have been very serious. I pay eight hundred and fifty dollars a month and nobody could let me know what's going on. It's been like a week and my soap dish still isn't fixed. This is the most I've ever paid for an apartment and by far the worst one yet and completely unacceptable by the apartment complex. My hallway smells strongly like cat even after they clean it. Before it got cleaned the smell was overwhelming. The washer and dryer are old and don't work well. Half the time one side of my stove doesn't light. They do no renovating and the rent amount is ridiculous.
Final Business Response /* (4000, 9, 2015/06/30) */
Contact Name and Title: Mansards Management
In regards to the gas leak, it was in another entryway of the building and handled immediately by our staff. Nipsco and the fire department were present and did not require for us to evacuate the building. If they found it necessary to perform evacuation procedure it would have been done.
Also the work order for your soap dish has been repaired, it was completely replaced with a new fixture so that you would not have any further issues.
As of today 6/30/15 we have walked your hallway in regards to the issue with a smell. We have noticed the carpet was cleaned as you mentioned. However, the smell is coming from residents in your building leaving numerous shoes and other personal items in the hallway. We are going to issue a notice to your building in regards to leaving shoes and other personal items in the hallway. As you are well aware storing personal items such as shoes and other items in the common area are a trip hazard for others. Thank you for bring that to our attention.
OFFER:
No offer.
Final Consumer Response /* (4200, 11, 2015/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well then I'm not gonna get charged after I move out in jan for having a dirty carpet.