Given Mr***’s previous service history with our company and past complaints about damage, I took personal control of this job even though my Service Manager Alvin A*** was the main point of
contact. The mounting and balancing equipment we use is new state of the art equipment and is designed to protect the wheel from damageMr*** doesn’t describe the part of the wheel that was scratched in his complaintFor the record it was the center spoke areaThe mounting machine has no contact point in that area. The contact points are all on the outer rim of the wheel on the back of the wheel.. Leaning a mounted tire and wheel against anything would also never produce the damage he was describing. Finally, I personally checked the tires and wheels with Mr*** and pointed out damage to the wheel that the after-market, 3rd party, wheel refurbisher did not disclose to Mr*** (wheel bend at the bead area). It was at this time Mr*** expressed to me that he was going to seek replacement from the wheel refurbisherThe valve stems caps were on the rims at this point. As an act of good faith, we will reimburse Mr*** the $for new chrome valve stem caps even though they were on the wheels when the vehicle leftWe are unwilling to admit fault with the wheel damage and wish him the best when looking for a new automotive service center Sincerely, Jonathan L***
Given Mr***’s previous service history with our company and past complaints about damage, I took personal control of this job even though my Service Manager Alvin A*** was the main point of
contact. The mounting and balancing equipment we use is new state of the art equipment and is designed to protect the wheel from damageMr*** doesn’t describe the part of the wheel that was scratched in his complaintFor the record it was the center spoke areaThe mounting machine has no contact point in that area. The contact points are all on the outer rim of the wheel on the back of the wheel.. Leaning a mounted tire and wheel against anything would also never produce the damage he was describing. Finally, I personally checked the tires and wheels with Mr*** and pointed out damage to the wheel that the after-market, 3rd party, wheel refurbisher did not disclose to Mr*** (wheel bend at the bead area). It was at this time Mr*** expressed to me that he was going to seek replacement from the wheel refurbisherThe valve stems caps were on the rims at this point. As an act of good faith, we will reimburse Mr*** the $for new chrome valve stem caps even though they were on the wheels when the vehicle leftWe are unwilling to admit fault with the wheel damage and wish him the best when looking for a new automotive service center Sincerely, Jonathan L***