Sign in

Parkell Products Inc.

Sharing is caring! Have something to share about Parkell Products Inc.? Use RevDex to write a review
Reviews Parkell Products Inc.

Parkell Products Inc. Reviews (2)

Revdex.com: I have reviewed the response to ref #ID [redacted], and did receive a call from Parkell Products on this matter they would give us a discount on any further purchase but we do not agree on this resolution cause we were told we would get refund two different times from there reps. but are not going to pursue further. Thank you so much for getting there attention on a matter that we were not able to get across. We have been doing business with them for more then 20 years and buying the same product and never had this problem.
Sincerely,
[redacted]

Review: we called to advise of a problem with a product purchased three times and all three times we were told to buy a new one and return for a refund. when we finally completed the returns with keeping 1. We were sent back the 2 product with a letter saying that one was defective and was trouble shooted and works now and the other is fine. we wanted our money back we only need one. we phoned and spoke with credit manager who stated who ever gave the info to get refund was wrong and nothing he can do . we ask to speak to supervisor and he stated he would talk to supervisor and get back to us. we received a call back from him stating the supervisor was not able to refund our monies and sorry for the misunderstanding from the start.Desired Settlement: get full refund for the 2 product we only need one which we have and works after the third buy.

Business

Response:

Issue:• [redacted] a long time Parkell user returned 2 catalyst [redacted]s. 1 [redacted] was clogged (user error) and the 2nd [redacted] was leaking.Solution:• We fixed the clogged [redacted], resent the [redacted] to [redacted] along with unclogging instructions for future reference. • The 2nd [redacted] was 25% full, meaning 75% was already used. We were unable to determine if the leak was caused due to mishandling of the product or if it was a manufacturers error. We replaced the [redacted] free of charge.[redacted] claims that he was promised a credit note seeing that he bought 2 [redacted]s prior to returning the 2 faulty [redacted]s.Our policy is not to offer credit until we have inspected the product. We feel that we satisfied Dr. R[redacted] regardless of his complaint to Revdex.com.

Check fields!

Write a review of Parkell Products Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Parkell Products Inc. Rating

Overall satisfaction rating

Description: DENTAL EQUIPMENT & SUPPLIES

Address: 300 Executive Drive, Edgewood, New York, United States, 11717

Phone:

Show more...

Add contact information for Parkell Products Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated