Parker Animal and Bird Clinic

Hello [redacted] ,I have spoken with our Service Director Matt P [redacted] in reference to [redacted] ***'s concern MrP [redacted] has stated that he would like for the customer to bring the vehicle back in and let us inspect the vehicle If we have done anything to cause this concern we will accept responsibility.Thank you,Sincerely,Carney L***Executive Assistant

Dear Ms [redacted] ,I have met with Customer on 08/19/ He appreciated the way things were handled He will be stopping in next week to have a touch up on his bumper.If in the future he needs any assistance he will be contacting me Sincerely,Carney L***Executive Assistant

Dear [redacted] ,We are addressing all concerns that have been brought forward with this complaint letter We have a scheduled meeting with all parties this coming Monday 08-03- I will be contacting you following the meeting.Thank you,Sincerely,Carney L***Executive Assistant

Good Morning, I have tried to get information in our system with this customers information which has been provided The phone number that you provided [redacted] is not a working number The name [redacted] [redacted] is not coming up in our customer base I have reached out by his e-mail address with no response as of yet If you have any more information on this customer please let me know.Thank you.Sincerely,Carney L***Executive assistant

Hello,*** *** did purchase a *** *** *** from Lindsay Chevrolet LLC. she received financing with *** We were able to secure her a better interest rate and term Our Finance Manager contacted *** ***, she stated that she was not
interested in any changes of her paperwork. I did personally contact *** *** seeing if she would like for us to bring the paperwork to her, we did not want her inconvenienced. She told me that she did not want to have to drive back to the dealership. *** made it very clear that she wanted no changes in her contractWe did not change her contract it did stay the same per her request.Both My Director of Finance *** ***, and my Finance Manager *** *** did assist *** *** with her financing needs per her request no changes were made.We were surprised that she did not want the lower rate with term changes. Sincerely, Carney L***
*** ***

Hello,Ariel S*** my Finance Director has been in contact with Ms***She told MrS*** that she would be bringing a copy of the receipt of the certified check Tuesday 05/10/ 2016, we have not received a copy of the check she did not return. We do not have any
record that it was receipted in the deal folderWe will take care of this issue as soon as we can get a copy of the check. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,*** *** was given a check for $1500.00. He picked it up on June 12, 2015.If you have any questions please give me a call. ***.Sincerely,Carney L***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am rejecting this response because: I purchased a vehicle with no issues before the date of this responseI was not inform in advance of a meetingI did speak to Carney about what I would like in order to resolve this complaint but too much time has transpired without any communication and I have moved onI am just so disappointed by the bait to lure me in and the misleading advertisement when all information were confirmed in advancedI have had numerous excellent car buying experiences and this was just the worstI feel the owner should know what has transpired and the customer's perspective of his dealership
Regards,
*** ***

Good Morning,     I have tried to get information in our system with this customers information which has been provided.  The phone number that you provided [redacted] is not a working number.  The name [redacted]  [redacted] is not coming up in our customer...

base.  i have reached out by his e-mail address with no response as of yet.  If you have any more information on this customer please let me know.Thank you.Sincerely,Carney L[redacted]Executive assistant

Dear [redacted],As per my (Alfonso) initial conversation with this client he spoke of an approval of $30,000 which he had through his lender.  He also said in the same conversation that my sales consultant was rude to him when they first spoke.  I addressed this comment immediately by...

saying his interaction with Troy (sales consultant) was  misunderstood.  I explained myself further by saying he is new and only answered his question when the customer asked for a discount on the truck some $2000 under my online price, plus to accomplish his expectations, pay for his taxes, tags, fees, and freight charge of $1195. Which would be nearly $5000 which my sales consultant Troy explained, but the customer felt he was entitled to this due to only what his approval allowed him.  My sales consultant answered his questions and explained exactly that.  We would be unable to negotiate over the phone the terms of the deal unless he is physically here to agree on all terms pertaining to his approval and our numbers.  The customer came in two or three days later with his approval and offered us the $30,000.  After their interaction with another sales consultant we sat down with the customer and explained the pricing had been adjusted not only on the truck they came in on but our entire inventory of trucks.  The market prices are constantly changing and with this the dealership adjust their pricing accordingly.  I expressed my apologies and told the customer I wanted to do anything I could to help work for them and come close to their budget.  After speaking with my manager there were no options to achieve the customers budget.  These prices had been changed and posted on our online site well  before this customer came in on that Saturday.  There were no BAIT AND SWITCH tactics.  The customer had every opportunity to verify  pricing before making a trip to purchase a large ticket item such as a car.  As a company we make every effort to advertise correct information on our site and always invite all of our future customers to inquire within for details on pricing and options on all vehicles.  The customers were well informed that we would work with them once they arrived, but at no time was it ever guaranteed we would accept $30,000 for a truck valued at $40,000 plus not including taxes, tags, fees, and freight charges which are advertised online.  To go even a step further we have our new car disclaimer at the bottom of our website which discloses all pricing excludes taxes, tags, dealer fees, and freight charges on all vehicles.

Hello,We on August the 22nd of 2017 sent a check in the amount of $62.64 check number [redacted].  This was a check for over payment of Tax, Title, and Registration.  This money can be used for her shortage on her county tax.  This has been discussed with our customer and she said,...

 that she had forgot that she received that refund.  For what ever reason she now feels that we owe her this additional amount.This matter has been resolved for months.Thank you for your understanding in this matter. Sincerely,Carney L[redacted]Executive Assistant

Hello [redacted],My Finance Director Ariel S[redacted] has the information needed to cancel this warranty,  it will be taken care of today 04/07/2016.  Mr. S[redacted] will be in contact with [redacted] through the process.Thank you.Sincerely,Carney L[redacted]

Dear [redacted],We are addressing all concerns that have been brought forward with this complaint letter.  We have a scheduled meeting with all parties this coming Monday 08-03-2015.   I will be contacting you following the meeting.Thank you,Sincerely,Carney L[redacted]Executive...

Assistant

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],I have spoken to my Finance Director Mr. S[redacted] in-reference to [redacted]'s issue with the matter of the GAP Insurance. [redacted] stated he thought it would be free while purchasing three other products.  Mr. S[redacted] and [redacted] did discuss the misunderstanding of the...

GAP Insurance and it was explained to his satisfaction.[redacted] had to complete an interview with ( [redacted] ) Bank.  In the documents that were submitted by [redacted] it mentioned [redacted] deposits.  The Bank felt that [redacted] was not cooperating with answering if the vehicle he was purchasing was going to be used for [redacted] or [redacted]. The Bank ( [redacted] ) would not approve the loan with out the proper information needed to process his loan. The Bank ( [redacted] ) at that time withdrew the loan.  This information was explained by Mr. Rios to [redacted] requesting the return of our vehicle.  The vehicle was returned, and all monies were refunded to [redacted].We cannot accept responsibility for [redacted]'s car rental.  Sincerely,Carney L[redacted]Executive Assistant

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: none of the response was accurate even to the slightest bit. just want my complaint posted so others can be warned about their bait and switch tactics and lack of customer service what so ever
Regards,
[redacted]

Dear [redacted],We have been in contact with the customer.  We will be sending a check in the amount of $245.00.We have discussed his return to purchase another vehicle,  he stated that with us assisting him with this request it is very possible.We are looking forward to his...

return.Sincerely,Carney L[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]I've just had my vehicle repaired one week ago today at another repair facility in Woodbridge.  The problem, a loose pressure hose on the steering rack. Just as I suspected the Lindsey technicians who first worked on my vehicle back in January failed to properly reassemble my vehicle by not properly securing and sealing all associated hoses or lines.  This resulted in my vehicle leaking power steering fluid.  What's more upsetting is when I discovered the problem less than 100 mile and 90 days later and returned to Lindsey Chevy, I was told by the service adviser that the expert [redacted] tech looked at the car and determined it wasn't an error created by them.  Then proceeded to give me two options to repair making reference they had not pinpointed the source leak.  Option 1 $700, Option 2 $1900 if option 1 did not work.  What despicable business practices and unscrupulous customer service. Referencing two costly options without disassembly and not claiming liability.  This is unacceptable customer relations and this response should to be disseminated through all media outlets.   My next course of action is to file a suit in small claims court for the cost of repairs, time from work, and damages. 
Regards,
[redacted]

Dear Ms. [redacted],I have met with Customer on 08/19/2015.  He appreciated the way things were handled.  He will be stopping in next week to have a touch up on his bumper.If in the future he needs any assistance he will be contacting me.  Sincerely,Carney L[redacted]Executive Assistant