Parker Brothers Mechanical, Inc.

Please see attached text from Joe P[redacted] as wee as receipts to fix the circuit. He clearly acknowledges he damaged the board.
A sequencer was replaced.  While working on the unit, the technician did short out 1 terminal on the circuit board leaving a burn mark.  This terminal was one that would not be used, therefore, causing no harm.  Before the technician left, he had the furnace up and running and explained to the customer that if indeed, he needed to replace the circuit board, we would do so.  The furnace ran all winter long with no problems that we were made aware of.
 
The statement above in red issued by Barb Parker is a total fabrication. We were never notified that he damaged the board. If he did tell us I would have simply had him replace it as stated above and would not be going through this. Also, I have an air handler, not a furnace. The attached receipt clearly states the problem caused by the damaged circuit board.

In regards to the complaint that was listed, indeed there are 2 sides. We did send a technician to work on their furnace but it was January, 2015.  This was for a "no heat" call.  A sequencer was replaced.  While working on the unit, the technician did short out 1 terminal on the...

circuit board leaving a burn mark.  This terminal was one that would not be used, therefore, causing no harm.  Before the technician left, he had the furnace up and running and explained to the customer that if indeed, he needed to replace the circuit board, we would do so.  The furnace ran all winter long with no problems that we were made aware of. On 5/7/15, the same technician was dispatched to their house again for an issue with their air conditioning stating that it would not cool the house any lower than 72 degrees but had been maintaining that temperature for 3 days.  He left at 8:30 pm and returned from the call at 10:30 pm. He cleaned the condenser coil as it was plugged solid (leaving no room for air flow), cleaned the evaporator coil and checked the filters to see if any of these were causing the issue.  In his diagnosing, he also noted that the unit was down on refrigerant and added .6 lbs of R-22.  He diagnosed the problem as being the TXV valve, stating it was sticking and not opening enough to tell the unit to cool the house to the temperature the thermostat was calling for.  We had to order this part as we did not have one for their make/model on hand and informed the home owners that once it was received, we would call and come to install it. On 5/15/15, the part was delivered along with another order for a job that the technician had for that day.  Before he was able to call the customer, he received a text message from the husband stating that the problem wasn't the TXV but the circuit board (noted above) and that he "assumed" we would be reimbursing him to get it fixed.  We then asked how he knew that it  was the circuit board and we were told that they had another company come to look at it.  We informed him then, to have that company fix it.  The response from the home owner was as follows: "you expect me to pay for something that you damaged? Real nice. I will have my lawyer contact you then".  The technician told him to "go ahead and that we would mail him the bill for the time spent on 5/7/15 and to do what he felt he needed to".  The next message from the home owner was "Dude, you damaged my unit and think I should pay? How is that right? Send me a bill for what? Pretending to fix something that you broke? Go for it".  Since the technician was in the middle of a job, he stated that he didn't have time for his problems and that if he truly broke something, he would have fixed it.  That was followed by "so you are saying that you weren't responsible for the the circuit board that you fried? and I should pay for it? [redacted] way to run a business and screw over a friend".  The tech stated that if the circuit board was "fried" the unit wouldn't have worked at all.  He also stated that we would get a board but that he would still need to pay for the time to diagnose and install it. The text conversation continued with the homeowner stating he knows nothing about A/C systems but that the company that came to give a second opinion stated that the board was what was causing the system to kick on and off.  He also stated that we knew the board was damaged and did nothing about it and that we could bill him for our time from 5/7/15 and that he was already out of pocket $400.  Our technician stated that he could order a board and that it would be around $100 but that we would “eat” the cost of the board but the labor to install would have to be paid.  We text again to ask the home owner if it had already been fixed or if he needed us to order the board.  Our wholesaler was awaiting our call on the part for them.  Home owner then stated the board was already ordered and that he didn’t want to be a jerk about things but that if we were not willing to work something out with him, then we would need to reimburse him the cost from the “second opinion company’s work order” or he would “have to do what needed to be done”.  Our technician stated he was in the middle of a job and that he would call when he was done and discuss things later.  He did try calling later that evening with no answer, so a voice message was left. On 5/17/15, our technician received another text message that he had just gotten the voice mail and that the home owner had already paid for the circuit board and the labor for the other company to diagnosis the problem, costing $400 and still would have to pay labor to install the board when it was received.  He then stated that we could either reimburse him or go to court. On 5/18/15, our technician then text back to “do what you need to do.  You never gave us a chance to come back with the part that we ordered (TXV valve), and that we were sorry it took so long for that part to come in”.  Had we been given the opportunity to install the valve and the system still wasn’t working, we would have gotten a board (at our cost) and installed that.  Homeowner responded that we had already admitted that we had damaged the board and that he was not going to pay the labor to fix that and that he had plenty of proof that we damaged his A/C unit and that we could battle it out in court.  Our technician then asked that he stop texting him and to do what he needed to.  The response to that was “Estimate is $500. You can fix it yourself at no cost or pay the $500. I am following the advise of my lawyer so now I have everything in writing”.  Our response was to go ahead and sue us and to again, please stop texting.  Home owner responded “LOL, will do”.   As with all stories, there are definitely 2 sides.  Now you have our side.  We were never given the opportunity to return to the home to see if the TXV valve was indeed, the problem or not.  For that matter, we had to then return the part, which included a restocking fee.  We would have installed the valve and then tried the unit to see if it was working properly.  If it wasn’t, we would have ordered a board (which we would not bill them for), install that and again check to see if the unit was running properly.  We have always given these people a discount on work done (i.e. not billing all the hours it might take to do work) as they are/were friends.  This discount is the same that we give to family members. We have all the text messages saved in case they do indeed, take us to court but feel that we are not at fault and should not be liable to pay the other companies bill.   Thank you! Barbara ParkerOffice Manager/OwnerParker Brothers Mechanical, Inc.###-###-####

Revdex.com:The statement regarding "no harm" to the circuit board is incorrect. This has been looked at by a professional and it is damaged. The technician never mentioned he damaged the circuit board and that he would replace it if needed. If that was the case I would have simply requested that it be replaced. Also the statement about not giving them a chance to fix the problem is incorrect. I told him he could fix it and I was told that I would have to pay for it. Why would I have to pay for something that they admitted to damaging?Regards,[redacted]