Please see attached text from Joe P [redacted] as wee as receipts to fix the circuitHe clearly acknowledges he damaged the board A sequencer was replaced While working on the unit, the technician did short out terminal on the circuit board leaving a burn mark This terminal was one that would not be used, therefore, causing no harm Before the technician left, he had the furnace up and running and explained to the customer that if indeed, he needed to replace the circuit board, we would do so The furnace ran all winter long with no problems that we were made aware of The statement above in red issued by Barb Parker is a total fabricationWe were never notified that he damaged the boardIf he did tell us I would have simply had him replace it as stated above and would not be going through thisAlso, I have an air handler, not a furnaceThe attached receipt clearly states the problem caused by the damaged circuit board
Revdex.com:The statement regarding "no harm" to the circuit board is incorrectThis has been looked at by a professional and it is damagedThe technician never mentioned he damaged the circuit board and that he would replace it if neededIf that was the case I would have simply requested that it be replacedAlso the statement about not giving them a chance to fix the problem is incorrectI told him he could fix it and I was told that I would have to pay for itWhy would I have to pay for something that they admitted to damaging?Regards, [redacted]
Please see attached text from Joe P [redacted] as wee as receipts to fix the circuitHe clearly acknowledges he damaged the board A sequencer was replaced While working on the unit, the technician did short out terminal on the circuit board leaving a burn mark This terminal was one that would not be used, therefore, causing no harm Before the technician left, he had the furnace up and running and explained to the customer that if indeed, he needed to replace the circuit board, we would do so The furnace ran all winter long with no problems that we were made aware of The statement above in red issued by Barb Parker is a total fabricationWe were never notified that he damaged the boardIf he did tell us I would have simply had him replace it as stated above and would not be going through thisAlso, I have an air handler, not a furnaceThe attached receipt clearly states the problem caused by the damaged circuit board
Revdex.com:The statement regarding "no harm" to the circuit board is incorrectThis has been looked at by a professional and it is damagedThe technician never mentioned he damaged the circuit board and that he would replace it if neededIf that was the case I would have simply requested that it be replacedAlso the statement about not giving them a chance to fix the problem is incorrectI told him he could fix it and I was told that I would have to pay for itWhy would I have to pay for something that they admitted to damaging?Regards, [redacted]