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Parker Community Credit Union

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Parker Community Credit Union Reviews (3)

[redacted] stated he hadn’t been banking here for years, in reality the last transaction he did was on 8/1/ He withdrew money, yet left a balance in the account He never withdrew the final balance and signed paperwork to close out the account.In June of PCCU started charging a $fee to get paper statements mailed We gave members notice that the fee would be going into effect back in December of and again in March of [redacted] was set up for quarterly statements, and got a $every quarter when statements were sent out The last $fee he received drew his account negative 9/30/when that quarterly statement went out He would have received notice that his account was negative with that statement, that he should have got in the mail the first week of October That means his account has not been negative for months yetWe have rectified the situation, we refunded $that he was requesting and we have closed his account at the zero balance also as requested We do not report negative balance accounts under $to the credit bureau The “desired settlement” was to correct the credt report, however it was never reported to the credit report to begin withPlease let me know if you need any further information, but we have complied with the “desired outcome” and refunded the negative balance of $1.43.Thank you: [redacted] [redacted] Branch ManagerParker Community Credit UnionNLexington Dr.Janesville, WI 53545Ph: eFax:

[redacted] stated he hadn’t been banking here for 2 years, in reality the last transaction he did was on 8/1/2016.  He withdrew money, yet left a balance in the account.  He never withdrew the final balance and signed paperwork to close out the account.In June of 2016 PCCU started charging a...

$2 fee to get paper statements mailed.  We gave members notice that the fee would be going into effect back in December of 2015 and again in March of 2016.  [redacted] was set up for quarterly statements, and got a $2 every quarter when statements were sent out.  The last $2 fee he received drew his account negative 9/30/2017 when that quarterly statement went out.  He would have received notice that his account was negative with that statement, that he should have got in the mail the first week of October.  That means his account has not been negative for 2 months yet. We have rectified the situation, we refunded $1.43 that he was requesting and we have closed his account at the zero balance also as requested.  We do not report negative balance accounts under $5 to the credit bureau.  The “desired settlement” was to correct the credt report, however it was never reported to the credit report to begin with. Please let me know if you need any further information, but we have complied with the “desired outcome” and refunded the negative balance of $1.43.Thank you:[redacted]
 [redacted]
Branch ManagerParker Community Credit Union2652 N. Lexington Dr.Janesville, WI 53545Ph: 608.314.1765 eFax: 608.314.8320

Review: I have had continuous problem with PCCU of Janesville, WI for the past 5 years. I am a 30 year member of this credit union as of next year. A few years back there was a large embelzlement as this establishment from a former employee. Somewhere in the sum of near 6 million.

I feel this credit union has continuously changed their rules nearly every year since this misfortune and is single handedly feeing the members right out of their hard earned money and all for recovering loss debt from one of their own members. PCCU even closed one if its locations down because of this tremendous loss after 30 years...

On numerous occassions I have been told one thing on the phone and then other rules have applied and they have removed such nonscense funds out of my accounts. I have placed night deposits at the facility adn the funds are not even recorded until after noon the next business day, BUT they gladly take their funds out of your accounts automatically before the bank opens its doors.

[redacted]/ Manager of operations, has on numerous occassions not returned phone calls, changed her tune on many issues such as when and why $10 fees are removed from a members checking if they do not have a direct deposit with in that month of business days, I seem to detect some /alot of decrepentcy in her words through phone conversations and letters. She does not return phone calls in a timely fashion to morgage holders or 30 year members.

[redacted] and I have had words atleast 5 times this year alone concerning pooor business practices and prominent ( department heads/ anyone that can fix a mistake on the banks part, etc) people always being gone, sick etc. at the establishment that has caused me as a member to not get answers to important questions about my accounts in a timely basis. Anyone answering the phone at this establishment knows and feels the consumers concerns, ( its obvious-) but they are unable to make these changes on their own. [redacted] has went as far as telling me hours of guaranteed night deposit, then another issue arose, she changed the times later to benefit the bank. I finally had to request this in writing, Then she moved the guaranteed time back 2.5 more hours later than we discussed on the phone prior. More descrepencies!

In the last year I can count 10 different occassions I had to phone this bank and discuss mistakes they have made on my accounts. Poor business practices and I feel they are actually feeing their members right out of this financial institution. Too many discrepencies through information by mail/ in person at this financial institution. Also Ive heard more about someone holding a department head position,being out sick or half the staff sick with the flu, they have more excuses why they cannot provide good service anymore, yet run half staffed most of the time, anyone important is never accessible to resolve issues.

This business should have to be accountable for treating eaech member the same, when we call or make an appointment to see a person we expect decent service. I will be searching for a financial institution to move my 4 accounts and morgage to very soon. Today I was told maybe I should combine my accounts and why do I ahev this many accounts. Again, Poor business..not assisting the customer by doing something that will retain them as a life loing member. It is my business why I obtain 2 cheking accounts!

I have asked as a long term member why we the consumers-should have to pay for the banks stupidity. Every financial institution goes thru audit processes every year, not quite sure what happened with this credit union..... Year after year millions of dolalrs not being able to be accounted for before the employee was caught? Poor business, poor management.Desired Settlement: I am requesting my 2 checking accounts ([redacted]) be free from these $10 MONTHLY service charges for 6 months until I can financially get my affairs in order and remove all my accounts from this credit union as well as my morgage.

I am requesting this as a form of apology from an institution I have done business with for 30 years. I have never been treated so poorly doing financial transactions. I no longer feel like a valued member of this establishment, and have tried several avenues to correct some of the issues I have had to deal with concerning mistakes, the decrepencies of times night depositits are guaranteed in my accounts on the next business day, and depositis being put in the wrong accounts regardless of what the deposit ticket stated. As well as other mistakes concerning [redacted] transactions thru PCCU as well.

Business

Response:

I have discussed this complaint with [redacted] who is a senior officer here at the credit union. I have also attached [redacted] response to me (I personally am aware of much of this as [redacted] has updated me periodically regarding this member several times in the past).

Please be advised that [redacted] has subsequently already closed one account. I will agree to waive the minimum monthly service fee on [redacted] account through the remainder of 2013 but not 6 months as requested. As you can see in the attached letters supplied my [redacted] this member, like all members, was notified of this change in March of 2013 and that it was going into effect as of 5-01-13. As such I believe the member has already been given ample time to make alternative arrangements if so desired.

While I am disappointed that [redacted] feels as she does, the current economic stress have affected us as well. Like many individuals, we too are forced to re-evaluate our fees and services and make decisions accordingly. While we try to minimize the “pain” to as many of our members as possible, invariably some members are affected more than others.

On Monday, Oct 28'h Vickie buzzed me when I was in a meeting regarding Robin Hughes complaining about the monthly service fees on her account. She was charged in August and September because she did not have direct deposit or $100 in her checking account those months. I told [redacted] I would refund the fees since I was not available to talk to her. [redacted] still wanted to talk to me however, she was told that I was in meeting for the remainder of the day and that I would get back to her on Tuesday. I returned her call on Tuesday and she started arguing with me immediately saying that I should never go home without calling all members back. I told her I was sorry that she felt that way however she was told that I would not be calling her back until Tuesday, which I did.

[redacted] was given the same fee schedule as the rest of our membership that was in her March Statement that went into effect on May 1", 2013. She feels like she should not be charged for monthly service charges because she is a long time member. I did suggest to her that she could combine her 2 checking accounts because the other account had direct deposit so there was no monthly service fee. She told me that it was not my business why she had 2 checking accounts. I told her I was just trying to help.

[redacted] started yelling and swearing at me and I told her if she did not stop that our conversation was over. She continued and I told her I was hanging up.

The customer service complaint regarding me being the only management available to talk to is per her request. As she has stated to other management that she will only talk to a Vice President or the CEO. Meaning that if one of us is out sick, on vacation or simply unavailable she has waited for a call back because she refuses to talk to anyone else.

Sincerely,

March 2013

Dear Member,

In our continuing effort to provide better services, rates and products to our many members we have made many recent changes here at your credit union. As many of you know, the last two years have been very difficult ones here at PCCU. When I joined PCCU in January 2012, in addition to confronting a widely-publicized fraud (we were insured and no member suffered any losses) the credit union was also battling a dramatic increase in loan losses due in part to the recent economic events surrounding Janesville (the departure of the GM plant, the national housing crisis, etc.).

The closing of the Parker Drive branch was unfortunately necessary for economic reasons to consolidate our operations. Likewise, our previous data system was over 20 years old. In today's technology-driven workplace, we had little choice but to convert to a state of the art system that will allow us to provide you competitive products and services.

While we will still face some challenges this year, the future is now bright once again . I believe you should all know that this is largely due to the devotion and hard work of both our staff and Board of Directors. As you may know, our Board of Directors are strictly volunteer and receive absolutely no financial or other benefit from serving as your directors. They are members of our community and many of you probably personally know one or more of them.

Going forward, we fully intend to earn your business with highly competitive products and services and the very best in personal and friendly member service. You will still see many of the same staff who has been with us for many yea rs. They too have had to deal with the many changes and are committed to providing you the same level of service that you enjoyed in the past.

Finally, I also want to take this opportunity to introduce myself. I have over 25 years of ban king and credit union senior management experience. I have a B.S. degree in finance from Boston University.

I encourage all of you to feel free to contact me personally with any concerns or suggestions. I am here to address your needs and make sure we are doing the very best we can to earn your business and trust. As a credit union, we are committed to providing you that personal-level of service you have come to expect. Thank you for your patience and understanding and I look forward to seeing you at the annual meeting on April 21" at the Elks Club.

Sincerely,

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Description: Credit Unions

Address: 2652 N Lexington Dr, Janesville, Wisconsin, United States, 53545-0330

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