Parker Machine Works

February 10, [redacted] Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: Complaint [redacted] Dear Revdex.com, Customer called regarding a main bearing issue with a Ford BlockHis wife dropped off the block and crank shaftNumber main bearing cap was mismatched/ distorted and when tightened would lock up the crank from turningI recommended align honing block and capsCustomer agreed (align hone, hot tank, replace cam bearings)Customer asked about assembling engine, and I told him I would need to see all the parts to do soHis wife dropped off the partsUpon examination of parts (some new, some used), cylinder wear was excessive (to .008"), block should be bored and honed and new pistons with rings installedHe agreedHe asked about assembling the engine, I agreed, and assembled it to a "Basic Complete" and pre-oiled itHe picked it upHe called me several times during his reinstallation of the engine, asking how to do things, like: set timing, initial fiand break in, prevent air locks in cooling system, etcI explained in detail the importance of initial break-in, and answered all his questionsA couple weeks later he called and said, "All is well, truck runs fine"! He then called about engine noises, said he had "others" listen to itCustomer said he'd drive the truck to me for me to listen to it, but the weather was a problemThat was the last time I heard from himIn summary, I DID NOT REBUILD this engineI performed specific machining operations, (two) I assembled his engine with his supplied parts and I supplied pistons, rings and oil pump, and his cylinder heads reconditioned by someone elseI have over years experience doing this type of workI always have and will continue to stand behind the work I performThe work was correct to that point, when it left my shopHowever, I am not responsible for what others doHe installed, adjusted and broke in the engine, hopefully done correctlyThis is where the error could have occurredIf he brings me the engine (not in the truck), I will disassemble and inspect it, determine the cause, and go from thereRegards, [redacted] Machine Works

Complaint: [redacted] I am rejecting this response because:After I returned home with the motor, I did call several times with questions regarding initial breas I was trying to avoid any issues and I knew proper break in was criticalI followed his instructions completelyThere's no way to tell exactly what happened until the motor is disassembled again Two other professionals diagnosed the problem to be deep in the engine and not possible to be my faultTo do this it needs to pulled out of the truck againSince I am the one removing the motor and will not be compensated for my time, I will take the motor to a local and reputable professional that I know I can trust to inspect it and give an impartial account of whatever he finds to be the problemI will give the name and number of this person to MrParker If he chooses to come up and see the motor after the problems have been found, he would be welcome to do soI will leave the decision of who or what is at fault to this professional, not to Mr [redacted] Mr [redacted] can call me if he wants the contact informationSince he ignored my offer to pay his way to drive up and listen to the motor, and if he is found to be at fault for any issues regarding this motor, I will pursue this matter until I am satisfied with the results which is Mr [redacted] pays for the work Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

February 10, 2017 [redacted]
[redacted]
[redacted] Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 RE: Complaint [redacted] Dear Revdex.com, Customer called regarding a main bearing issue with a 390 Ford Block. His wife dropped off the block and crank...

shaft. Number 2 main bearing cap was mismatched/ distorted and when tightened would lock up the crank from turning. I recommended align honing block and caps. Customer agreed (align hone, hot tank, replace cam bearings). Customer asked about assembling engine, and I told him I would need to see all the parts to do so. His wife dropped off the parts. Upon examination of parts (some new, some used), cylinder wear was excessive (.006 to .008"), block should be bored and honed and new pistons with rings installed. He agreed. He asked about assembling the engine, I agreed, and assembled it to a "Basic Complete" and pre-oiled it. He picked it up. He called me several times during his reinstallation of the engine, asking how to do things, like: set timing, initial fire-up and break in, prevent air locks in cooling system, etc.. I explained in detail the importance of initial break-in, and answered all his questions. A couple weeks later he called and said, "All is well, truck runs fine"! He then called about engine noises, said he had "others" listen to it. Customer said he'd drive the truck to me for me to listen to it, but the weather was a problem. That was the last time I heard from him. In summary, I DID NOT REBUILD this engine. I performed specific machining operations, (two) . I assembled his engine with his supplied parts and I supplied pistons, rings and oil pump, and his cylinder heads reconditioned by someone else. I have over 46 years experience doing this type of work. I always have and will continue to stand behind the work I perform. The work was correct to that point, when it left my shop. However, I am not responsible for what others do. He installed, adjusted and broke in the engine, hopefully done correctly. This is where the error could have occurred. If he brings me the engine (not in the truck), I will disassemble and inspect it, determine the cause, and go from there. Regards, [redacted] Machine Works

Complaint: [redacted]
I am rejecting this response because:After I returned home with the motor, I did call several times with questions regarding initial break-in as I was trying to avoid any issues and I knew proper break in was critical. I followed his instructions completely. There's no way to tell exactly what happened until the motor is disassembled again.  Two other professionals diagnosed the problem to be deep in the engine and not possible to be my fault. To do this it needs to pulled out of the truck again. Since I am the one removing the motor and will not be compensated for my time, I will take the motor to a local and reputable professional that I know I can trust to inspect it and give an impartial account of whatever he finds to be the problem. I will give the name and number of this person to Mr. Parker.  If he chooses to come up and see the motor after the problems have been found, he would be welcome to do so. I will leave the decision of who or what is at fault to this professional, not to Mr. [redacted]. Mr. [redacted] can call me if he wants the contact information. Since he ignored my offer to pay his way to drive up and listen to the motor, and if he is found to be at fault for any issues regarding this motor, I will pursue this matter until I am satisfied with the results which is Mr. [redacted] pays for the work.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]