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Parker Oil Products, Inc.

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Reviews Parker Oil Products, Inc.

Parker Oil Products, Inc. Reviews (3)

I have attached a photo of the sample taken from our VP 110 race tank on Monday the 25th of May. As you will see our fuel has no evidence of Water in it. If water were present it would separate and become milky. As stated in my first response to this matter we test our fuel regularly and once again this has been our only complaint on any of our fuels. We do not feel that we are providing a contaminated product and therefore do not feel that a refund is warranted. As a good faith gesture we will provide you with 5 gallons of the VP 110 when you are in the area the next time. We apologize if you feel you had a bad experience with our company and with us being in business for the last 26 years we are confident in our products and stand by them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The owner says that we did not wish to stick around, however we were not asked to. All the workers said was that we will go back and check it. We were on our way back home with an approx. 4 hour drive ahead of us on a holiday weekend so we were trying to beat traffic. The business says they have the sample sitting in the office, but we also have all the drained gas and photos/video that shows the water in it. We were not the only one that weekend and I'm sure my brother in law would be willing to file a complaint as well since his boat also had issues the same day and had to be drained as well. In talking to friends and posting the issue we came across a number of people that have had the same issue with this company that we were not aware of. I'm sure that we are not the first customers to bring this to their attention, but I strongly disagree with their claim that the fuel did not have water in it. As the owner says they take customer service very seriously, but to not even offer some sort of resolution is not very good customer service to most people. He did not try to help in any way except to say he would not issue a refund. I'm sure the owner knows that [redacted] would not accept the dispute saying that it cannot be proven that at the time of purchase there was water in the gas so he didn't care to offer anything. But as they say it cannot be proved it was in there it also cannot be proved it wasn't! So what ever happened to the customer is right? If needed I'm sure I can get most of the people that said they have also had the same problem to let the owner know. Just because I am they say the only one that weekend who brought it to their attention does NOT mean I was the only one it happened to. We have had many people now tell us to stay clear of this business and we will now let others know the same thing. All this could have been resolved with a simple refund for a bad product.

Regards,

We would like to first start by saying that we are sorry that this occurred with this customer. We are very diligent in the care and handling of all of our products and they are tested daily. Once we were notified by the customer on Monday of what they stated ( water was in the VP 110) race gas we...

told him that we would go take a test and he chose not to wait. We have the sample from that day  in the office and it has no evidence of water. He was our only complaint on this matter. I am not sure of the exact words of the Owner on this matter but I know that we take customer service very seriously and pride ourselves in taking care of any and all situations in the best possible manner.  It is unfortunate that this happened but again, We did test our fuel and we  test all fuel regularly and we did not  find an issue on our part. With that said we are sorry but  we are unable to refund this customer. We hope that you will take this into consideration and understand our position on this matter.

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Address: 508 S California Ave, Parker, Arizona, United States, 85344

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