Parker

We have no further information to give to this customer regarding these accusations? they keep making? They went to the attorney general and the DOT, so there is no point in us working with them any further? [redacted] would ONLY hand up on a customer that used foul language or abusive language? No one in this office will tolerate? being spoken to in an manner that is not appropriate? If the customer has a claim issue they can send an email to [redacted] ? Thank you

I am rejecting this response because: we have already verified that both drivers that showed up to our homes did not work for your company? We have their phone numbers and the names of the trucks they were driving did not belong to Public Moving Storage we have already verified the trucks are not property of Public Moving Storage as well as the drivers have also confirmed they do not work for youWe have already contacted the Attorney General's office as well as the DOT the only reason you are responding to us right now is because we had no choice but to go to the Revdex.com because your company was hanging up on us numerous times we have records to prove this the amount of times we contacted your company and got put on hold by Angela Anderson for her to come back and hang up on us is unprofessional? You say to contact your company do you have any idea how many times we did contact your company from extension to extension being transferred to every single different person in there only to get put on hold and hung up on? And yet somebody is replying to all of our emails and yet there's no signature who is the person representing this company? Who is writing these emails on behalf of Public Moving Storage?

Complaint: [redacted] I am rejecting this response because:The customer service reps were not just a little "harsh" they were out right rude and disrespectful and very unprofessionalI have moved several times and yes I am always a little worried but that is not what this isThe moving coordinator quoted me a cost well under what the move has costed me so far and I have emailed him and tried calling him and I have not received a call back or responseOnce I arrived in Louisiana and I called the company, the ladies in the customer service department were extremely ? rude, "do you just print stuff out and sign it without reading it", "can you just be quiet", "you are just trying to get stuff for free", these are not statements a GOOD customer service departments saysThe lady in dispatch has been the only nice person I have spoken to on the phoneBut even with her she tells me I will receive a call on this day and that day comes and goes no callShe says on this day you will get your stuff, that day comes and goes and I still do not have my stuffMy contract does say they have business days to deliver my stuff and that is what keeps being told to me on the phone which ok that is what the contract says but then don't keep telling me sooner dates and then when that date gets here there is no deliveryThe last time I called, January, I was placed on hold and the representative never got back on the phoneI hung up and called back, they did the same thing to me.Also the link for the Revdex.com website that the moving coordinator sent me to show the A+ rating, was not the correct oneThe moving coordinator misrepresented the companyWhen I go to the Revdex.com website and look this company up, and I compare the information to the moving companies website, like their location, it is two different pagesThe moving coordinator website shows an A+ rating and not reviews, but when I look it up I find a F rating and 80% of their feedback is negative and all feedback is the same, rude customer service, increase cost after movers arrive and pack the truck, I was initially told the movers would be at my house between 11am - 1pm, it was 5:30pm before they arrived and they left at 10:30pmEven the movers said this has happened before and they have been having to fire moving coordinators because of their poor "coordination"So this is just not me.I have no problem paying for a service and so far I have paid $2,and still have another $2,($5,079.94) to pay when my stuff arrivesMy estimate was for $2,695.50, he said $2,if I decided not to take my patio set which I did not takeBut the moving coordinator misrepresented the company, I have been given different delivery dates and still no delivery, and their customer service has got to be the absolute worse customer service I have ever dealt withAll you have to do is look on the Revdex.com website and see I am not the only person with the same issuesI have paid for the service and if my "estimate' was off say a couple of hundred that would have been ok, but my final cost is double what the moving coordinator quoted meI would be willing to pay $3,and get an exact delivery dateI have moved before and the moving companies were able to give me an exact moving date so I know it can be done? Sincerely, [redacted]

First off if the customer felt that we were rude and insulted them or the service they gave for our country, we apologize? We appreciate all our military members? This is? very tough industry to work in? Our customers are unlike most customers? Its not like they walk in a store, pick a product, take it home and than don't like it? We are moving everything? that is of value to customers? Things that were given to them by the most important people in their lives? Things that mean to most to them? So once we leave the home, they are already worried? If something happens or price increases than it is even more emotional for them? Our customer service reps have many years in this industrythey may seem harsh but they are honestly some of the most caring individuals? I just want to apologize and the items are on the way? Hopefully this will be resolved soon

This move was set up as a Cubic foot move? At not time and no where in the file did it reflect that the customer needed weight tickets? This customer happen to have a truck and a crew that always do weight tickets? Not all our crews do? It was not until November that he requested these tickets so it takes us time to track them down since we have months worth of tickets to go through? Since we don't normally use them, it takes time? As soon as we get them, we will send to the customer? He has talked to everyone in our office and we do not avoid his or any customers calls.?

as from my original several more than different date were quoted to me by various employees, all dates were a no show, put our lives on hold? We changed my Mother birthday plan because it had repeatly been we will be there on this day and each time was a no show, no even a telephone call? I had to call this company over times to try get these item deliver but it appeared each time a new day was quoted it was shut up tactic Finally 12/18/received a call are you ready for delivery was the statement, it was after in the afternoon, I informed the caller we were ready a long time ago, all he kept saying I am just the driver, I know nothing, I informed driver you represent your company you need to know something? He went on to say he would deliver that day in about hours said he needed full paymnet before they unload, and if I did not they would give us our items? Because we had been delayed so many times repeatlly I wanted to discuss finally payment they said you pay in full or you do not get your furniture, ? It made me feel like I was being blackmailed on top of the extreme terrible service we had receive lie after lie, it feel on deaf eye, most upsetting, they back us into a color with with do this or else not pleasant? These were my years Mother items her wheel chair unde rware, clothes furniture everything that she had left in her life and we are given those terms? Against my better judgement I paid them otherwise my Mother is left with nothing, ? They said I could file a claim I called them today to request a claim documents and as usual no return call, I was not surprise? So far in one day after delivery have found damages broke my Mother excellant condition TV Stand, broke the leg off her antique dresser, broken dishes, they threw garbage in my yard, torn up my lawn, broke the door frame to my home, broken my deck lights broken them right off they never put paper down to protect my flooring or carpeting dragged mud on my beige carpeting, they did work well but the entire time they were hear they spoke another countries speach, we had no idea what they were say good or bad, they never even said good by ? Thank You for your business? Keep in mind I have only sated to go thru boxes I have not completed, another point they just drop the item never set anything up like mirrors nothing? With the Total F rating I would give company I believe they owe me for damages and also a refund for all the numerous delays cause my Motherr the owner of the furniture so much stress, she is not in good health and could do without such negative turmoil? The entire transaction with this company is by far the worst I had ever seen it is a disgrace? I feel also because of the way this has been handled from day one they will never pay on any claim, ? it has truely been a most upset way to treat paying customers with lie and feeling we are being blackmailedThey completely ruined my Mother's 95th birthday and our famlies Christmas as we have no Christmas tree nothing because this company have cause us so much pain

Complaint: [redacted] I am rejecting this response because:I spoke with [redacted] in dispatch and she could not tell me the date that my items were going to be in DallasIn this line of business, the date of pickup and delivery are the essential componentsDuring my initial conversations with [redacted] ( when he was trying to win my business), the importance of the delivery time was discussed thoroughly as I am currently going back and forth between DallasThis company provides no communication once they have received payment or belongings to hold hostageI have made multiple calls this week regarding the date of delivery, since I would be in Dallas this weekendNone were returned? What sort of professionalism is that?! Their website is full of non working links and phone numbers result in error messagesContacting them is a joke.? Sincerely, [redacted] ***

We are aware that the customer has missing items and we are in the process of locating them I don't feel the customer understand the process that we have to go through We have to call all the customers that were on the truck with them (customers) and see if they have boxes that do not belong to them Two of these customers were loaded into a storage and will not be able to check their boxes till they are ready to move in their home This is not something that will get resolved in a week, this process can take several months This customer needs to file her claim, send us the paperwork that she was emailed and be patient with us Its not a quick fix on our end. Thank you

I apologize for the delay of this shipment but the customer does not seem to understand that the trucks that we use don't only travel between their pick up and delivery states So when we say weather is delaying the shipment it is the weather that is happening where ever their truck is traveling At this time the truck that is scheduled to load this shipment was delayed in Washington State They are there doing deliveries and the weather has delayed them Once they are done they will head to Colorado to load and than head to North Dakota to deliver The truck is scheduled to be back in Colorado by the end of this week to load and hit the road The delivery time frame for this distance is 3-business days, not calendar days The last day of their delivery window is December 21st We do expect to be there before this date If we go past that window we will, at that time, as a discount for this customer for the delivery being late Thank you. I am attaching the signed contract so that you can see that the delivery time frame is on there and initialed by the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I will add that I did request the tickets when we set up the move and my response was delayed due to operational comments to the ***My service was even talked about with the initial phone conversation Sincerely, [redacted] ***