Parkland Health Center

March 28, 2016Mr***I am in receipt of your complaint/concern to the Revdex.com regarding your Parkland Health Center bill for date of service 5/18/2015. I researched your account and see that there were issues with statements generating each month. Your account should
not have referred to collections. I am waiving your outstanding balance of $to patient satisfaction. Please feel free to reach out to me at the number below if you have additional questions or concerns.Sincerely, *** ***Phone: ***CC: Revdex.com

11-1-2016   Dispute Resolution Department Revdex.com [redacted] (fax) [redacted]@stlouisRevdex.com.org     [redacted] Farmington, MO 63640 Daytime Phone: [redacted] Evening phone: [redacted] Email: [redacted]@aol.com Complaint: ER Visit 12/6/2014...

  Mrs. [redacted] M [redacted] was treated in the Emergency Room on 12/06/2014 from an injury she stated, at time, was related to an automobile accident in March 2014.  She was also treated in the Emergency Room on 04-10-2014.  Mrs. [redacted] did not provide or indicate to our registration staff, on either of these visits, that she had auto insurance information. According to our records, there have been no contacts from an attorney on either visit.  When I state no contacts, there was no correspondence or no phone calls documented on either account. If an attorney does not receive what has been requested in a set period of time, we would expect to receive a phone call requesting information.  There is no documentation that this has happened.  It is policy that all phone calls or correspondence received from an attorney are documented on the accounts it is related to.   I also contacted our billing service for liability accounts, MRA Results.  MRA, stated that they have not received a completed brochure which is usually given to patients at the time of registration that provides auto insurance information. MRA also stated that they have not received anything from an attorney.  I also reached out to our external agencies, each of which confirmed that they made numerous phone calls and sent correspondence, with no response from the patient.  I contacted Jo Leigh, supervisor of the Health Information Management Department, there was no documentation in patient’s chart of any attorney request.   Mrs. [redacted] stated that she has settled with her attorney knowing that we had this bill that was unpaid. I have never been given an attorney name or phone number to contact. No one in my office has been provided with documentation of her phone calls.  I am concerned that she possibly was dealing with the ER physician billing or other physician billing and thought she was calling the hospital billing service.   I am happy to attempt to obtain reimbursement, but at this late date, I am doubtful as to our success.   Sincerely,   [redacted] Business Office Supervisor