2nd response customer was refunded/ our account was debited for $on 8/19/customer can reach me directly for any documentation necessary###-###-#### or [redacted] sincerely Tony F [redacted] General Sales ManagerBMW of Bridgeport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
To whom it may concern,this customer has been refunded their deposit on august 21st at 11:amPlease feel free to contact me directly if you require any additional information Thank youTony F [redacted] General Sales ManagerBMW Bridgeport [redacted]
I am not really sure what [redacted] is contesting hereAll of the repairs were diagnosed by him and parts supplied by himThe door actuator diagnosed and supplied by the customer did not fix the doorHe asked us to replace the latch which we orderedHe than supplied his own part again and we sent ours backThe new part also did not resolve the issue and was removed and returned to the customer.The customer asked us to adjust the wiper arms, this requires a special tool we do not have any longerWe did not adjust the arms, only the blades that do not require a toolHe was not charged to adjust the armsPremature wear on a wiper motor on an year old car with 154k miles as a result of what?As for the door seals, I'm not sure how they are installed incorrectly, but we would be more than happy to inspect and correct them if that is the caseWe never received any contact from [redacted] about any of these concerns until this notice.The amount of $is very arbitrary and can not be directly assessed to any of the work in question hereThe only offer we put forth is to inspect and correct anything directly due to work performed
2nd response customer was refunded/ our account was debited for $on 8/19/customer can reach me directly for any documentation necessary###-###-#### or [redacted] sincerely Tony F [redacted] General Sales ManagerBMW of Bridgeport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
To whom it may concern,this customer has been refunded their deposit on august 21st at 11:amPlease feel free to contact me directly if you require any additional information Thank youTony F [redacted] General Sales ManagerBMW Bridgeport [redacted]
I am not really sure what [redacted] is contesting hereAll of the repairs were diagnosed by him and parts supplied by himThe door actuator diagnosed and supplied by the customer did not fix the doorHe asked us to replace the latch which we orderedHe than supplied his own part again and we sent ours backThe new part also did not resolve the issue and was removed and returned to the customer.The customer asked us to adjust the wiper arms, this requires a special tool we do not have any longerWe did not adjust the arms, only the blades that do not require a toolHe was not charged to adjust the armsPremature wear on a wiper motor on an year old car with 154k miles as a result of what?As for the door seals, I'm not sure how they are installed incorrectly, but we would be more than happy to inspect and correct them if that is the caseWe never received any contact from [redacted] about any of these concerns until this notice.The amount of $is very arbitrary and can not be directly assessed to any of the work in question hereThe only offer we put forth is to inspect and correct anything directly due to work performed
There is no "offer" to reject to reiterate this issue is between the customer and their insurance company