Parkland Nursery & Landscaping Services Ltd

The refund was done to a [redacted] account with email [redacted] 6/**We will contact the customer to confirm the same email is used for [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved should they actually send the refund check Time will tell and I will follow up if/when the refund is received As of now, it remains open until my refund is cashed in Sincerely, [redacted]

We are no longer using that merchant at this time therefore they will not accept a refund request from us since we no longer have an account.That is why we asked if the customer can submit a chargeback or dispute the charge as we are aware it was to be refundedWe regret that this transaction was not completed and is not trying to avoid the refund

HelloI am not sure why [redacted] ***l was unable to reach us as we have phone numbers and our new email address is [redacted] as stated on the websiteIf she did not receive her order we will definitely look into why her order was not delivered and we do apologize for the stress this has causedIt is never our intention to inconvenience anyone with children as our service is design to make things easierWe would need for [redacted] to dispute the charge of $with her credit card company advising them that the product was not receivedThank you

A written apology will be mailed to [redacted] ***

Hello We are sorry to hear the customer is still unsatisfiedThe refund was issued which why she received a confirmation that we submitted a refund request to her credit card company She need to allow a few days for them to complete the process and she will see the creditIt is stated in our terms and conditions that the customer agrees to when they place the order that the card is charged at the time of order to reserved the item and that refunds take up to 7-business days to process like other merchants

HelloPlease accept our apologizes [redacted] for the poor customer service you stated you receivedWe will look into the matter and review this with our customer service personnel as to why you did not get a responseWhen a packages ships *** and is undelivered it should of been traced with [redacted] to find out what happened or where it was delivered so that you can be answered and avoid an inconvenience if possible.The company was in the process of an system change during that time and we are discovering that all of the refunds were not completely processed before the change.Our refund policy is to allow 7-days for processing, since it is passed the days and we no longer are using the same system we ask that [redacted] dispute the charge of $with her credit card company to get the refund that she is entitledWe are not trying to make it her responsibility especially since it had already been and inconvenience, we just want to ensure that she gets the refund since it didn't process the first timeAgain we apologize for the problem this has caused.Thank you

Revdex.com:At this time, I have not been contacted by Bebe Gear regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Baby's Vacation regarding complaint ID ***.Sincerely,*** ***

HelloPer the attached invoice the order was placed on 5/** with a delivery date of 6/** and a requested delivery time of 7am-11am As stated on the invoice and our terms and conditions that her sister agreed to the delivery times are not guarantee and suggested that the
customer plan in advance.It is not our intention to inconvenience customers with babies or lose them. Per our notes when the customer or caller was informed on 6/** that we would not be able to deliver at the requested time we were instructed to cancel the order, that is why it did not arriveNot sure if it was said out of frustration but we understand the importance and safety of car seats that is why the representative offered to assist her to get them from a competitorIt also can be confusing when there is multiple callers. On our order form we have a place for special instructions, where it was noted that the delivery was going to the sister apartment it could of been noted that it was needed for an airport pick up at a specific time and we could of delivered it the day before which is also an option on the form, if we can delivery early. The refund of $will be issued shortlyIt takes 7-21 business days as stated in the terms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The complaint is partially resolved, and thanks to Bebe Gear for acknowledging they owe me the refundI have spoken to my bank (who issued the credit card) and they advise that Bebe Gear should process the refund to the original credit card with which I paid for the rental (i.ethe credit card that Bebe Gear charged the $to)My bank will then transfer the amount to my new cardI would be grateful to receive confirmation that this has been done so that I can check with my bank to ensure that the refund is received.Please let me know if you require any further information.Thank you very much,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Baby's Vacation regarding complaint ID ***.I have contacted my credit company and have disputed the charge in question. They have issued me a temporary credit and are also looking into the matter.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While I have received emails stating that my account was refunded, I have not yet received a refund into my bank account and it has been over daysIf you read reviews of this company on ***, I am not the only person who has had a similar issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Bebe Gear regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Bebe Gear regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Baby's vacation,Your response, while appreciated, was the only real response I've received since attempting to communicate with your company regarding the delivery failure It's unfortunate that I had to go this route in order to get your attention Per your response, I called three times during your stated business hours and was told that the "system was down" and that the delivery driver would call me soonI was told this each time I calledAfter 6pm when the items still did not arrive, I called and left three voice messages so that the matter could be tended to the next business day upon openingI never received a phone call regarding this matter In addition, I emailed your company four times and received an automated reply almost weeks after the failed deliveryThe automated reply was general and did not address this matter specifically. I find your business practices to be incompetent and unethicalYour *** reviews are accurateAs stated before, I want a formal, written letter of apology My bank is already pursuing an investigation on your company and I will be reimbursed by them, but that does not excuse the pure negligence that occurred here on your part. Sincerely,** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

HelloThe customer is correct, the item was not delivered and the request for the full refund has been submittedPer our terms and conditions it takes 7-days to process a refund and the customer will see the refund shortly

Hello*** *** placed an order with us on 5/** for a crib and a highchair for a total of $US currencyWe contacted her because she choose days rental but dates were for days to confirmIt in fact was for days so we took her credit card information to charge her for the one
additional day in the amount of $on 5/** She advised us her card was charged $U.S dollars again several days later which we did not processWe are asking that ** *** contact her credit card company and request a charge back for that amount

Revdex.com,
Re: ID ***The day after I filed a complaint with the Revdex.com, the company emailed me saying they would be issuing a refund to meI was refunded in full on 7/**/
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This information is helpfulI have advised my bank and am waiting to see if ther can do a chargeback as requested by Bebe GearI will let you know early next week if they are able to do thisThank you.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***