The computer would not power on when [redacted] brought it to me. I diagnosed it to be the "power supply"...I proceeded to clean the inside of the computer out of a lot of dirt and dust, including the original power supply, reseated the fan, RAM, and hard drive, and then replaced the power supply unit....
It powered on. When I let [redacted] know that it was the power supply she immediately stated her husband didn't want to fix it, that they have put too much money into it. I was fine with that (it’s the nature of the way I do business, most people fix it, some people just use my business for a free diagnosis). I said give me a chance to take my power supply out and put yours back in. After putting their power supply in it started! Of course I wasn't going to charge them for the part but when I explained that it was now working and it must have been something I did in the process of diagnosing it that has fixed it (ie, reseating hardware, cleaning fans and inside pc) and could I talk with your husband, since it seemed like he was making the decisions, to talk about his options and she said "yes"; that was the last I heard until this morning when I received this complaint. The dispute is for $145, I was actually considering charging $40 to give them back a working computer buthadn’t received a phone call to explain that. Please let me know how I can resolve this. Thank You! John V
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The computer would not power on when [redacted] brought it to me. I diagnosed it to be the "power supply"...I proceeded to clean the inside of the computer out of a lot of dirt and dust, including the original power supply, reseated the fan, RAM, and hard drive, and then replaced the power supply unit....
It powered on. When I let [redacted] know that it was the power supply she immediately stated her husband didn't want to fix it, that they have put too much money into it. I was fine with that (it’s the nature of the way I do business, most people fix it, some people just use my business for a free diagnosis). I said give me a chance to take my power supply out and put yours back in. After putting their power supply in it started! Of course I wasn't going to charge them for the part but when I explained that it was now working and it must have been something I did in the process of diagnosing it that has fixed it (ie, reseating hardware, cleaning fans and inside pc) and could I talk with your husband, since it seemed like he was making the decisions, to talk about his options and she said "yes"; that was the last I heard until this morning when I received this complaint. The dispute is for $145, I was actually considering charging $40 to give them back a working computer buthadn’t received a phone call to explain that. Please let me know how I can resolve this. Thank You! John V