ParkPro

I live in a gated community serviced by ParkPro GatesTheir level of customer service is well below averageThey do not respond to gate breakdowns, damages, etcin a timely mannerThey don't fix the problems on the first time visiting, and take excess time when ordering partsAnd then they sometimes don't even order the correct replacement partsTheir solution for better and more timely service response is for our HOA to sign up for a costly monthly service agreementOnly then will they service our account in a more timely mannerThis sounds more like extortion than good customer service

Yes, the remotes were purchased on 5/29/ ParkPro does offer a day return policy for the remotes, the manufacturer of the remotes (Chamberlain/Liftmaster) offers year warranty on the remotes As stated, the remotes works on the front gate, but not on the back gate, which is not a
defect of the remote The defect is with the radio receiver at the back gate, which is no longer working The manufacturer (Chamberlain/Liftmaster) discontinued producing the radio receiver as 1/1/ When the radio receiver went bad, the HOA decided to install new radio receivers manufactured by ***, which requires different remotes ParkPro has informed the customer that she receives a 25% discount on the new remotes and even offered to deliver them to her at no additional charge

Yes, the remotes were purchased on 5/29/13.  ParkPro does offer a 30 day return policy for the remotes, the manufacturer of the remotes (Chamberlain/Liftmaster) offers 1 year warranty on the remotes.  As stated, the remotes works on the front gate, but not on the back gate, which is not a...

defect of the remote.  The defect is with the radio receiver at the back gate, which is no longer working.  The manufacturer (Chamberlain/Liftmaster) discontinued producing the radio receiver as 1/1/14.  When the radio receiver went bad, the HOA decided to install new radio receivers manufactured by [redacted], which requires different remotes.  ParkPro has informed the customer that she receives a 25% discount on the new remotes and even offered to deliver them to her at no additional charge.

ParkPro strongly disagrees with the interpretation of the disputed call.  ParkPro has had Service Call charge and Labor charge for over 15 years and does not hide that fact.  The customer said his other service companies don't bill this way and wanted us to bill the way they do and wave...

the service call.  At this time, as good faith gesture ParkPro will agree to credit the $100 Service Call.

I live in a gated community serviced by ParkPro Gates. Their level of customer service is well below average. They do not respond to gate breakdowns, damages, etc. in a timely manner. They don't fix the problems on the first time visiting, and take excess time when ordering parts. And then they sometimes don't even order the correct replacement parts. Their solution for better and more timely service response is for our HOA to sign up for a costly monthly service agreement. Only then will they service our account in a more timely manner. This sounds more like extortion than good customer service.

With [redacted] being a customer for 15 years he is well aware of our Service Call fee and Labor rate, this structure hasn’t changed in 20+ years.  In November, 2014 [redacted] asked for a service call because his gate was stuck open.  We visited his house on November 14, 2014 to find the keypad was...

holding the gate open.  We reset the power, contacted [redacted], tested the codes, and we were not able to get the gate to fail again.  [redacted] was charged our standard Service Call and Labor for the visit.  [redacted] asked us to return on November 19, 2014 because the gate was sticking open again.  We met [redacted] on site, found the keypad holding the gate open, deleted all codes, reentered the codes, and replaced two weak batteries.  For this visit we waived/warrantied the Service Call and Labor, only charging for the batteries.  ParkPro has not returned to the property for any additional gate issues, meaning the gate had been repaired.ParkPro tried contacting [redacted] several times in 2015 to collect the past due invoices without a response.  A past due Statement was sent to him on May 20, 2015, which was promptly returned with a note to contact him (see Attached).  I tried contacting him three times in May and June, but did not receive a return call until August 4, 2015.  I explained to [redacted] that the fees were warranted for the service provided and we have been more than reasonable waiting for the invoice to be paid.  ParkPro did not double bill this customer.