Parks at Summers Grove Apartments

Revdex.com Corporate Office
font-family: Tahoma, sans-serif;">1005 La Posada Drive
Austin, TX 78752
Re: Complaint ID# 9889700
Ashlee Ryan [redacted]
January 27, 2014
To Whom it May Concern,
In response to the billing/collection complaint that was filed by a former resident, [redacted], in regard to the balance owed to Park at Summers Grove at the time of move-out.
Ms. [redacted] has implied that it took management several months for us to repair her front door in which she is claiming she had to crawl through her window to gain access to her unit. This allegation is completely false — Ms. [redacted] called in on our after hour line to report this issue at which point our maintenance technician was contacted as to the nature of the complaint and responded to the call on-site at Ms. [redacted] unit, fully repairing the door within 45 minutes. Park at Summers Grove would never allow a resident to crawl in and out of their dwelling through a window for several months.
As to the complaint of being attacked by a large dog on this property, that was not on a leash or being supervised by an adult is an alleged incident that happened outside of our normal business hours so I cannot attest to the validity of the claim. I can however explain that management has no control over un-authorized, restricted animal breeds that are outside on common grounds after hours. In addition, this dog could have been lost and only wandered on the property — not actually belonging to a resident here at all. We have a strict pet policy at the Park at Summers Grove which we enforce on a daily basis as we become aware of any problems and/or complaints. If Ms. [redacted] was in fear for her health and needed her concerns addressed immediately (after office hours) then I would assume a call to 311/911 for animal control assistance would have been the best option for the situation, especially if she were attacked and needed vaccine information to ensure the safety of not only herself but, her child and dog, as well. Furthermore, the Park at Summers Grove would not have the information she was requesting on an unauthorized dog in the first place. While it is unfortunate that this 
alleged attack happened on our common grounds, it is not a valid or lawful reason to move-out without completing the Lease Contract obligations in full.
The letter Ms. [redacted] is referring to, the only letter which management received, was asking for a manger to call her back in reference to the note that was left on her door — for a Lease Violation dated November 1
st
for violating our pet policy, in which she was fined $50. The letter also referenced she was giving her 60 day move-out notice and would vacate the premises when her lease expired on 12/31/2013 (please note Ms. [redacted] actually vacated the premises on 12/02/2013). We did call her back in regard to the note she left regarding a lease violation letter, but had to leave a message asking for her to call us again at her convenience, which was never returned back to us. As you can read in her letter there was no reference made to the dog incident. This was the letter that she has referenced to viewing on top of her tenant file at move-out.
For your records I have attached a copy of Ms. [redacted] signed TAA Lease Agreement, Pet Addendum, Final Security Deposit Transmittal explaining her charges at the time of move-out, Lease Violation Letter dated November 1, 2013 and the letter as to which Ms. [redacted] is implying was in her file notifying us to the problem with an un-authorized animal on premises. Lastly, Her Move-Out Statement was mailed to her at the forwarding address she provided to us, which was returned to us by the United States Postal Service as Undeliverable — No Mail Receptacle — Unable to Forward. I have also provided you with a copy of the envelope in the attachments to this letter.
On the Move-Out Statement you will find the following charges:
Final Water Bill: $166.60 for the service periods 8/
22
/
13
-12/0
2
/
13
Unpaid Pet Violation Fee of $50 assessed on 11/01/13 (Notice of Lease Violation attached)
Unpaid Rent: $ 45.33 for 12/01/13-12/02/13 (Ms. [redacted] surrendered keys on 12/02/13)
Accelerated Rent: 12/0
3
/
1
3-12/31/13 (to complete requirement per lease)
Reletting Fee: $578.00 per lease paragraph 11 - Unlawful Early Move-Out; Reletting Charge (2) move-out without paying rent in full for the entire Lease Contract term or renewal period.
Carpet Stains due to pet damages: $65
These charges were fully explained to Ms. [redacted] (and her witness) by me, the manager, at the time of her move-out.
In closing, I would like to say the charges on Ms. [redacted] account at move-out are completely valid and we will not revise the balance owed to the Park at Summers Grove. We continually strive to have friendly and professional relationships with each of our residents and I think it is unfortunate that this claim has been filed with the Revdex.com.
Sincerely, 
[redacted]