Parks Insurance Agency

Initial Business Response / [redacted] (1000, 5, 2014/11/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceThe credit card information did not match the billing information on this new accountThe customer was contacted and the billing information was updatedA new order was created ( [redacted] Once it releases from Credit, the order will be sent to our direct ship vendor for shipment direct to customer pending inventory availability

Initial Business Response / [redacted] (1000, 10, 2014/11/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this issueThere was a requested address change that did not update our entire systemNow that it is corrected, the funds account should be clear and the printer is shipping to the customer on Nov I believe this account is reconciled and the issue is resolvedQuill apologizes for the delay in processing this request

Initial Business Response /* (1000, 5, 2014/11/14) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Quill apologizes for this inconvenienceDue to extreme inventory allocation communications from the vendor, your order was
initially canceledWe have reinstated your order for the unitThis item is currently on backorder will most likely ship the 4th week of Nov-1st week of DecemberWe will hold your order in our queues until the inventory arrives

Initial Business Response /* (1000, 5, 2014/11/14) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this inconvenience. The credit card information did not match the billing information on this new...

account. The customer was contacted and the billing information was updated. A new order was created ([redacted]. Once it releases from Credit, the order will be sent to our direct ship vendor for shipment direct to customer pending inventory availability

Initial Business Response /* (1000, 10, 2014/11/14) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this issue. There was a requested address change that did not update our entire system. Now that...

it is corrected, the funds account should be clear and the printer is shipping to the customer on Nov 17. I believe this account is reconciled and the issue is resolved. Quill apologizes for the delay in processing this request.

Initial Business Response /* (1000, 17, 2014/12/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The refund balance of $372.27 as stated in the complaint was refunded to the customer's credit card on 09/03/2014. The refund was...

placed on the original credit card used at time of purchase.
After additional research, I have discovered there are two invoices in the amount of $372.27 on this account. Both invoices were paid with credit cards,one ending in [redacted] and the other in [redacted] We refunded credit card ending in [redacted]. To correct the refund to the card ending in [redacted], it would require us to place an underpayment on the customer's account. Our system does not store all credit card information to properly correct. The customer can contact me for further explanation and to resolve as necessary

Initial Business Response /* (1000, 6, 2014/11/14) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill.com apologizes for this inconvenience. Due to miss-communication from our direct ship vendor, we miss-informed the...

customer that the order was canceled. I do see credit has been issued for the defective printer and another $6.66 (cm [redacted]) to make the credit whole. It does take a couple days for the credit to post on the account. We will follow-up with the customer on 11/21 to insure the customer is satisfied.
Initial Consumer Rebuttal /* (3000, 8, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been 6 days since Quill stated I would receive a credit for my full refund within two days. Zero credits have appeared on my credit statement.
Yet again I am experiencing an extreme delay in follow-through from Quill.